Chandaline Penn
Slidell,LA
Summary
Well-qualified HR Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. . Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
26
26
years of professional experience
Work History
Human Resources Manager, AP/AR
Brock Beauty Inc
07.2014 - 02.2024
- Enhanced employee retention by implementing effective talent management strategies and fostering positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Maintained payroll and benefits for employees, minimizing financial discrepancies through detailed program management.
- Maintained accurate financial records with diligent data entry of invoices and expense reports.
- Ensured compliance with tax regulations by accurately coding 1099s for contractor payments.
Inside Sales Representative
Pamlab Pharmaceutical Sales
05.2010 - 07.2014
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions with nurses, NPs, PAs and doctors in medical offices.
Customer Service Representative, Team Lead
AT&T
08.1998 - 02.2009
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Marketing/Business
Southern University And A & M College
Baton Rouge, LASkills
- Employee Relations
- Payroll Administration
- Benefits Administration
- Staff Management
- Benefits and compensation management
- Recruitment
- Employee Onboarding
- Invoice Processing
- Bank Reconciliation
- Quickbooks
- Accounts Payable
Timeline
Human Resources Manager, AP/AR
Brock Beauty Inc
07.2014 - 02.2024
Inside Sales Representative
Pamlab Pharmaceutical Sales
05.2010 - 07.2014
Customer Service Representative, Team Lead
AT&T
08.1998 - 02.2009
Bachelor of Science - Marketing/Business
Southern University And A & M College
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