CHANDALL STJULIEN
Summary
Experienced customer service professional adept at addressing and resolving customer issues. Recognized for strong focus on team collaboration and achieving positive outcomes. Known for reliability, adaptability, excellent communication, and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Experience Specialist
US Bank
04.2022 - 12.2024
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained compliance with industry regulations and company policies while managing sensitive client information.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Senior Customer Service Representative
Securus Technologies
07.2018 - 04.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
Fraud Claims Analyst
JPMorgan Chase & Co
03.2012 - 07.2018
- Streamlined fraud claims process, enhancing customer satisfaction during stressful situations.
- Enabled faster resolution of fraud claims by automating parts of investigation process.
- Identified fraudulent claims through meticulous examination of evidence, protecting the company from financial loss.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX06.2018
Skills
Empathy
Communication skills
Problem solving
Conflict Resolution
Active Listening
Adaptability
Accounting
Technical support
Timeline
Customer Experience Specialist
US Bank
04.2022 - 12.2024
Senior Customer Service Representative
Securus Technologies
07.2018 - 04.2022
Fraud Claims Analyst
JPMorgan Chase & Co
03.2012 - 07.2018
Associate of Arts -
Tarrant County College
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