CHANDALYNN ARMSTRONG
VIMO
Bastrop,LA
16
years of professional experience
Customer service and operations professional with 10+ years of experience in high-volume environments. Skilled in CRM documentation, account support, Microsoft Excel, Google Sheets, data entry, problem-solving, and process compliance. Strong attention to detail, communication, organization, and ability to manage multiple priorities. Seeking a Billing Operations, Accounts Receivable, or Order-to-Cash position.
Work History
Customer Service Representative (Remote)
3 Years 5 Months- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Resolved complex customer inquiries through phone 90-100 calls, email, and chat using CRM and ticketing systems.
ASSISTANT MANAGER
1 Year 4 Months- Supported daily operations, scheduling, and customer service.
- Trained up to 10 employees on policies and procedures.
- Resolved customer concerns and monitored service standards.
Customer Service Representative — Remote
2 Years- Assisted 90- 200 customers with orders, accounts, products, and services.
- Researched and resolved customer issues using internal systems.
- Maintained accurate records and followed escalation procedures.
Customer Service Manager
4 Years 3 Months- Managed customer service operations in a high-volume environment.
- Trained employees and monitored service standards..
- Trained front-end teams on register procedures, returns, and customer recovery best practices.
Assembly Line Production Worker
4 Years 10 Months- Inspected materials and finished products for quality.
- Followed quality-control and production procedures.
- Assembled and packaged chicken products according to food safety and quality standards.
Education
High School Diploma
Skills
CORE SKILLS
Billing & Account Support • CRM Systems • Data Entry • Order Support • Documentation • Process Compliance • Customer Service • Communication • Quality Assurance • • Time Management
Timeline
Customer Service Representative (Remote)
VIMO
05.2023 - CurrentRead More
ASSISTANT MANAGER
PUMP N SHOP
01.2022 - 05.2023Read More
Customer Service Representative — Remote
AMAZON
01.2020 - 01.2022Read More
Customer Service Manager
WALMART
09.2015 - 12.2019Read More
Assembly Line Production Worker
Foster Farms Poultry
10.2010 - 08.2015Read More
Bastrop High School
High School Diploma
Read More