Chandan Sappal
Tempe,AZ
Summary
Results-driven professional with a proven track record of exceeding performance objectives and delivering consistently high-quality service. Recognized for attention to detail, adaptability, and the ability to operate efficiently in fast-paced, guest-focused settings. Leverages strong communication, problem-solving, and organizational skills to support smooth operations, elevate customer experiences, and contribute to a positive, professional environment.
Overview
7
7
years of professional experience
Work History
User Support Representative
Pikkit
06.2024 - 12.2025
- Delivered timely, professional support to 100+ users daily across iMessage, email, and social platforms, maintaining high satisfaction ratings
- Resolved account and technical issues efficiently by troubleshooting syncing, access, and user data concerns
- Documented recurring issues and communicated insights to engineering teams via Slack and Linear, improving response efficiency
- Analyzed customer feedback to identify service gaps and contribute to process improvements
Construction Worker
Seadreams Construction
06.2020 - 03.2024
- Supported full-scale residential builds, including two homes constructed from foundation to completion
- Maintained clean, organized, and hazard-free job sites in compliance with safety standards
- Managed tools, equipment, and materials to ensure efficiency and uninterrupted workflow
- Demonstrated physical stamina, reliability, and adaptability while working long hours indoors and outdoors
Customer Support Representative
Tulu
10.2022 - 05.2023
- Provided real-time customer support via Intercom live chat, resolving rental and purchase issues quickly and professionally
- Managed and restocked inventory across multiple U.S. locations, ensuring product availability and presentation standards
- Logged and escalated technical issues while maintaining clear communication with internal teams
- Recognized for maintaining composure and delivering solutions in high-volume environments
Art Assistant
Gyotaku by Naoki
05.2022 - 08.2022
- Assisted with art production, framing, painting, and studio organization
- Engaged with guests and collectors, delivering personalized, high-touch customer experiences
- Maintained clean, organized workspaces to support creative and guest-facing activities
Clubhouse Utility
Waialae Country Club
04.2019 - 08.2019
- Supported luxury events at a prestigious private club, delivering 5-star service standards
- Handled event setup, breakdown, cleaning, dishwashing, restocking, and guest-facing service
- Adapted to multiple roles to ensure smooth operations and elevated guest experiences
- Maintained cleanliness of facilities and back-of-house areas
Education
Bachelor of Science (B.S.) - Applied Economics & Business, Sports Business
University of Oregon
Saint Louis School
Honolulu, HawaiiSkills
- Customer Service
- Guest Experience Excellence
- Communication & Interpersonal Skills
- Time Management
- Problem Solving
- Adaptability & Flexibility
Timeline
User Support Representative
Pikkit
06.2024 - 12.2025
Customer Support Representative
Tulu
10.2022 - 05.2023
Art Assistant
Gyotaku by Naoki
05.2022 - 08.2022
Construction Worker
Seadreams Construction
06.2020 - 03.2024
Clubhouse Utility
Waialae Country Club
04.2019 - 08.2019
Saint Louis School
Bachelor of Science (B.S.) - Applied Economics & Business, Sports Business
University of Oregon