Hi, I’m
Chandan Singh
IT technician
Denver,CO
Summary
Enthusiastic IT expert with 3 years of experience in Desktop support. Analytical and adept at resolving complex hardware and software related issues. Expert balance multiple priorities, and quickly isolate and solve users technical problems in a fast- paced environment. Friendly Help Desk Technician with 3 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
3
years of professional experience
Work History
Adventist Health
Client desktop engineer
07.2023 - 10.2023
Job overview
- Set up hardware and install and configure software and drivers
- Maintain and repair technological equipment (e.g
- Routers) or peripheral devices
- Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
- Manage security options and software in computers and networks to maintain privacy and protection from attacks
- Perform regular upgrades to ensure systems remain updated
- Troubleshoot system failures or bugs and provide solutions to restore functionality
- Arrange maintenance sessions to discover and mend inefficiencies
- Keep records of repairs and fixes for future reference
- Offer timely technical support and teach users how to utilize computers correctly
Sunflower Bank
Service Desk Technician
02.2023 - 05.2023
Job overview
- At Sunflower Bank; support technicians assist with operation/repair of computer systems and other technological equipment
- IT technicians are main point of contact for employees who are experiencing computer issues
- provide Level 2 ticket resolution for certain users, and help desk troubleshooting assistance, as well as providing support and resolution to all software and hardware issues concerning laptop/desktop computers, mobile devices/phones, and printers
- responsible for helping install, configuring, testing, and upgrading computer software and hardware
- Technicians ensure computer systems are running smoothly
- IT technicians should have broad understanding of hardware and software, operating systems, and basic computer programming
- Analyze and perform troubleshoot on all computer systems and perform required repairs and modifications on systems
- Quickly address any issues with technological equipment to minimize downtime
- Perform routine maintenance of computer and network
- Carry out assessments to determine need for changes in hardware/software configuration
- Set up and configure new equipment.
DB SCHENKER
Service Desk Technician
09.2022 - 01.2023
Job overview
- At DBSCHENKER; Responsible for first level support to follow agreed procedures following ITIL framework, identifying, register and categorize incidents and service requests
- Service Desk Agent acts as single point for IT Users
- Also gather information to enable incident resolution, promptly applying corrective actions, deliver standard services (request fulfillment) and forwarding within incident process to other Resolver groups.
- Qualified IT specialist (apprenticeship) ITIL certified Working knowledge of basic hardware and software products Excellent written & spoken English and local language skills are required Minimum of 2 years
- ITSM tool usage experience I.E
- Service Now, Remedy, JIRA etc.
- For Incident, Problem, Request &
- Change Management Service or Help desk institute certification Experience in handling of local / Global support requirements Experience in supporting users onsite High flexibility and ability to deal with high pressure situations Experience gained by working for a Global company Demonstrate cultural diversity / sensitivity Provision of high-quality service to customers both internal & external
- Reliability, decision making, opportunity for learning, networking/ infrastructure
- Low attrition rate
- Move up within company
- Responding to first level support requests via multiple sources such as portal, phone or email
- Capturing call data into incident management tool
- Communication with IT Users in courteous and professional manner
- Diagnoses client problems relying mainly on checklists and training, via remote access to diagnose, resolve or forward to 2nd level Identification of recurring problems and notification of team members
- Assisting in resolution of application, hardware and software problems following process or
- Knowledge Articles
- Awareness of service level agreement targets and ensure that they are not breached
- Communicates service procedures to IT Users Monitoring of Network and key applications Escalate when necessary to line management
- Track incident status and inform users regarding status
- Get approval for incident resolution / request fulfillment from user
Comcast
IT Help Desk Tier II
04.2021 - 09.2022
Job overview
- Responsible for providing first-line of telephone technical support of hardware and software systems
- Answers basic questions about installation, operation, configuration, customization, and usage
- Applies basic troubleshooting to identify problems, investigate causes and recommend solutions to correct common failures and provide follow-up
- Escalates complex problems
- Develops checklists for typical problems
- Recommends procedures and controls for problem prevention
- Enters information into call tracking database
- Works in team setting, sharing information and assisting others with calls
- Experience in telephone technical support position, giving support to end-users
- Considerable familiarity with MS Office Suite and Windows environment in general
- Excellent oral and written communication skills and phone manner
- Stress resistant, experience in dealing with novice and /or low-skilled customer base and able to impart knowledge at various levels
- Aptitude for quick learning of technical and procedural topics; self motivating and self-learning work approach
- Ability to work on multiple, dissimilar activities simultaneously; analytical mind and excellent team player
CIAN Diagnostics
IT Desktop Support
10.2020 - 03.2021
Job overview
- Responsible for providing technical assistance and support related to computer systems, hardware, or software
- Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions
- Respond to queries either in person or over phone
- Maintain daily performance of computer systems
- Respond to email messages for customers seeking help
- Ask questions to determine nature of problem
- Walk customer through problem-solving process
- Install, modify, and repair computer hardware and software
- Clean up computers
- Run diagnostic programs to resolve problems
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Install computer peripherals for users
- Follow up with customers to ensure issue has been resolved
- Gain feedback from customers about computer usage
- Run reports to determine malfunctions that continue to occur.
Education
National Institute of Information And TechnologyChandigarh, India
Bachelor of Science from Software Engineering
06.2015
Skills
- ServiceNow
- Mobile Devices
- ServiceNow (3 years)
- Network Support
- Desktop support
- Analysis skills
- Hardware and Software Installation
- Hardware Repair
- Technical Support
- Data Security
- Web Security
Accomplishments
Jose Granados
Company: Sunflower Bank
Position: IT Onboarding & Access Specialist
phone number: 5056994420
Email: Jose.Granados@sunflowerbank.com
James Beckwith
Company: Comcast
Position: Sr IT Support Representative relation: Supervisor phone number: 4846190591
Email: james_beckwith@cable.comcast.com
Kuwan Nelson
phone number: 3473613465
Company: Cian Diagnostics
Position: Senior system Admin relation: Supervisor
Additional Information
- Willing to relocate to: Aurora, CO - Commerce City, CO - Denver, , CO , Authorized to work in the US for any employer
Timeline
Client desktop engineer
Adventist Health
07.2023 - 10.2023
Service Desk Technician
Sunflower Bank
02.2023 - 05.2023
Service Desk Technician
DB SCHENKER
09.2022 - 01.2023
IT Help Desk Tier II
Comcast
04.2021 - 09.2022
IT Desktop Support
CIAN Diagnostics
10.2020 - 03.2021
National Institute of Information And Technology
Bachelor of Science from Software Engineering
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