Chandana Gattu
Summary
Quality-focused professional prepared for role. Known for delivering impactful results through keen analytical skills, strong attention to detail, and deep understanding of quality control processes. Proven ability to collaborate effectively within teams and adapt to changing requirements. Skilled in identifying and resolving issues, ensuring compliance, and driving continuous improvement initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Quality Analyst
Accenture
08.2022 - Current
- Perform regular audits of processes, procedures, and systems to evaluate compliance with quality standards, regulations, and company policies
- Investigate root causes of non-conformists and collaborate with relevant stakeholders to implement corrective and preventive actions
- Graph, Chart, Plot and summarizing data to under various level of root cause
- Prepare detailed audit reports outlining findings, observations, and recommendations for improvement
- Maintain accurate documentation of audit results and actions taken
- Conduct training sessions or provide guidance to employees on quality standards, audit processes, and compliance requirements
- Preparing WBR, MBR, QBR decks to present client
- Provide support to quality assurance functions by participating in quality reviews, inspections, and validations
- Work with operation groups to ensure requirements of the management system are incorporated in the development and qualification of new processes
- Facilitate engaging and empowering monthly coaching sessions with our Trust & Safety team members on Policy education and interpretation to ensure they are performing to the highest standards
- Collaborate with the global Quality team and leaders to design a quality program that measurably improves performance of our teams
- Trained new hire QAs and implemented / operationalized the program to drive consistency globally
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
Digital content Moderation analyst
Accenture
07.2018 - 07.2022
- Oversaw internal escalations of high severity that were received for content violations and fraud
- Investigated and fixed problems with fraud, spam, account takeover, and violations of terms of content policy
- Process training and mentorship for evaluators of contingent labour
- Oversaw enjoyable and cultural events to foster teamwork during the pandemic
- Developed and implemented policies and procedures for content moderation to ensure compliance with industry standards
- Developed and distributed content across multiple digital channels, including social media and email
- Resolved user disputes related to content moderation in a timely and professional manner
Education
MBA - Human Resource Management
Jaipur National University
Jaipur08.2022
BBA - HUMAN RESOURCE
UNIVERSITY OF MYSORE
MYSORE05-2018
Skills
- Time Management
- Leadership
- Microsoft PowerPoint
- Communication
- Microsoft Office
- Quality assurance strategies
- Power BI
- Excel proficiency
Accomplishments
- Collaborated with team of 25 in the development of Project Meta.
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Assessed potential issues and recommended solutions that were within budget constraints.
Certification
- Microsoft Office, 09/01/19, 06/01/20
- CompTIA Data+ Quality & Control
Languages
English
Full Professional
Hindi
Limited Working
Telugu
Native or Bilingual
kannada
Native or Bilingual
Interests
- Yoga
- Dancing
- Fashion and Style
- Volunteering at local animal shelters and rescue organizations
- Adventure Travel
Timeline
Senior Quality Analyst
Accenture
08.2022 - Current
Digital content Moderation analyst
Accenture
07.2018 - 07.2022
MBA - Human Resource Management
Jaipur National University
BBA - HUMAN RESOURCE
UNIVERSITY OF MYSORE
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