Chandana Jayaweera
Doha
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Snr. IT Supervisor
Lusail Hospitality & Services
02.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
IT Consultant
M3FORCE (PVT)LTD
04.2021 - 02.2022
- Planned and developed interfaces that simplified overall management and offered ease of use.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Developed clear specifications for project plans using customer requirements.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Conducted research on network products, services, protocols and standards for network procurement and development efforts.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
Systems Operator/Restaurant Manager
The Burger Family Restaurant
12.2019 - 04.2021
- Monitored system and application availability and performance information to support efficient operation.
- Partnered with system administrators to maintain operating system and application patch levels.
- Counseled on project management, change management or leadership in introduction of new technology to support reporting and analytics.
- Leveraged automation and scripting tools to monitor, maintain and first-level troubleshoot job and process automation.
IT Supervisor
Marriott International
10.2018 - 11.2019
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Oversaw IT department operations and training.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
IT Technical Supervisor
Sharq Village & Spa , A Ritz-Carlton Hotels
06.2012 - 06.2017
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Guided organizational technology strategy and roadmaps.
- Developed and documented network policies, procedures and standards.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
IT Technical Support Specialist
Sharq Village & Spa, A Ritz-Carlton Hotels
06.2011 - 06.2012
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and act.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to request of technical support needs.
Supervisor of Operations
Sharq Village & Spa, A Ritz-Carlton Hotels
12.2006 - 06.2011
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
Engineering Assistant
Doha Club, Qatar National Hotel Company
03.2003 - 10.2006
- Used Microsoft Office to develop documents and spreadsheets for specific analyses.
- Communicated with clients regarding project report status and delivery schedule.
- Maintained ongoing communication with project stakeholders through regular status updates.
- Managed ongoing maintenance and storage of test equipment.
Education
High School Diploma -
Technical College of Youth Council
Colombo, Sri LankaAssociate of Arts - Computer And Information Sciences
Marriott International E-Campus
E-Learning 04.2013
No Degree - Language Arts Education
British Council
Doha , Qatar02.2004
High School Diploma -
Dambulla National College
Central Province , Sri Lanka04.1996
Skills
- IT Security Management
- IT Systems Implementation
- Supervisor Collaboration
- Basic IT Support
- IT Staff Leadership
- Education IT Technology
- IT Knowledge
- IT Leadership
- IT Maintenance
- IT Support
Timeline
Snr. IT Supervisor
Lusail Hospitality & Services
02.2022 - Current
IT Consultant
M3FORCE (PVT)LTD
04.2021 - 02.2022
Systems Operator/Restaurant Manager
The Burger Family Restaurant
12.2019 - 04.2021
IT Supervisor
Marriott International
10.2018 - 11.2019
IT Technical Supervisor
Sharq Village & Spa , A Ritz-Carlton Hotels
06.2012 - 06.2017
IT Technical Support Specialist
Sharq Village & Spa, A Ritz-Carlton Hotels
06.2011 - 06.2012
Supervisor of Operations
Sharq Village & Spa, A Ritz-Carlton Hotels
12.2006 - 06.2011
Engineering Assistant
Doha Club, Qatar National Hotel Company
03.2003 - 10.2006
High School Diploma -
Technical College of Youth Council
Associate of Arts - Computer And Information Sciences
Marriott International E-Campus
No Degree - Language Arts Education
British Council
High School Diploma -
Dambulla National College
Similar Profiles
Mahmoud ZeidanMahmoud Zeidan
Head Of Accounts at Lusail Hospitality and Services- Marine DivisionHead Of Accounts at Lusail Hospitality and Services- Marine Division
YAKHYOKHON ORIFJONOVYAKHYOKHON ORIFJONOV
Waiter at Lusail Hospitality and ServiceWaiter at Lusail Hospitality and Service
YAW TWUM BAAHYAW TWUM BAAH
Safety Officer at UCC Seef Lusail ProjectSafety Officer at UCC Seef Lusail Project
MOSES NJOGUMOSES NJOGU
SECURITY GUARD at ELITE SECURITY SERVICES-Hospitality And EventsSECURITY GUARD at ELITE SECURITY SERVICES-Hospitality And Events
RAFI MOHIUDDINRAFI MOHIUDDIN
Facilities Manager at B Global InternationalFacilities Manager at B Global International