CHANDANA TRIPURANENI
659 Greencrest Ln Alpharetta,GA
Summary
Experienced Client Service Associate with a demonstrated history of working in the internet industry. Skilled in Research, English, Customer Service,operations,banking and Microsoft Word with the capacity to quickly learn and synthesize new networking technologies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Chargeback Analyst
Model N
05.2021 - 08.2022
- Responsible for successfully maintaining the setup and maintenance of contracts with associated products, pricing, membership and daily chargeback
processing. - Ensure contract pricing is properly maintained and updates are provided to applicable trading partners within a timely manner.
- Maintained buying group memberships and class of trade designations.
- Processed chargeback submissions received from trading partners and ensure issues are resolved in a timely manner.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Used relevant financial technology to generate reports and recommended courses of action to upper management.
- Work closely with operational stakeholders to ensure seamless transition of the contract from inception to implementation.
- Evaluate and interpret contracts to ensure correct setup of products,pricing and membership term.
- Create and maintain indirect and direct membership information in Model N designated tools.
- Reviewed and analyzed project spending throughout project life cycle.
- Ensure contract pricing is properly maintained and updates are provided to applicable trading partners within a timely manner.
- Maintained buying group memberships and class of trade designations.
- Processed chargeback submissions received from trading partners and ensure issues are resolved in a timely manner.
- Supported supervisor and associated team members to maintain system functionality.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
ACCOUNT SERVICING & MAINTANCE ANALYST
HSBC Electronic Data Processing
10.2018 - 04.2021
- Debit card visa fraud chargeback:
- The Process Involves in Detecting Fraud on the Customer’s Account and Raising chargeback
- Reporting any Fraudulent activities on the Accounts to Next Level Investigation
- Investigating and Raising Charge backs on the Disputed Accounts and its transactions
- Raising Claims and Completing the Frames Part on the Disputed Accounts
- Ordering customer Transactions on CMDS(CardPac)
- Worked on Visa Online Applications.(VROL)
- Core Competency revolves around resolving Escalations, within Tats.
- Worked on Different Queues and Multitasking according to the Volumes with in the Team.
- To Ensure that the discrepant payments Lying in suspense A/c are moved to the Card A/c as and when identified as genuine and thus maintaining minimal balances in the suspense a/c.
- Communication With internal and External Customer Groups to ensure the most efficient and professional customer service.
- Helping OJT Team, By explaining them how to Deal with Different queues and What are the keys Points to complete the volumes on Time with Quality.
- Confirming Suspected Fraudulent transactions with Cardholders also handling the customer enquires and complaints after hours
- Providing related Information and reports to senior Supervisor for Handling Internal and External Audit Errors
- Provide Floor Support to the team.
ROS Implementation Analyst: Marks and spencers - Update KYC profiles in accordance with the HSBC Global Standards, which includes
- completion of CDD (customer Due Diligence) undertaking due diligence obtaining documents as required from Clients/relationship Manager
- Conducted Screening before the On Boarding of Customers (Doc Verification)
- Conducted Manual Screening On(ROS)Retail On Boarding Service for Existing Customers, and new Customer’s.
- Trainer for Hyderabad site on credit card agreement receipt which deals with reviewing CDD and generating the agreement receipt for the new credit card holders
- Prepare and send bod and EOD reports to the business
- Maintain the queues and ensure that the given volumes are cleared on a daily basis processed vendor payments, invoices and account statements.
- Analyzed monthly balance sheets, income statements and cash flow information and wrote up reports.
- Assisted staff with questions about budgets, disbursements and other financial matters.
- Processed payroll for employees and reported payroll taxes for organization.
- Maintained policy, procedure and regulatory compliance business-wide.
- Developed strategic plans for day-to-day financial operations.
- Supported financial director with special projects and additional job duties.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Utilized financial software to prepare consolidated financial statements.
- Created financial dashboards to provide insights into key performance indicators.
Process Associate
GENPACT INDIA PRIVATE LIMITED
05.2016 - 09.2018
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Monitored and reported on process performance to verify compliance with established standards.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Assessed products or services to evaluate conformance with quality standards.
- Responded to user review inquiries with high quality, speed, empathy and accuracy.
- Remained neutral and reviewed work as defined by policies and procedures and kept personal bias and opinions aside.
- Practiced ongoing discretion with confidential information collection and management.
- Reviewed content and resolved issues within agreed-upon turnaround times and standards of quality.
- Investigated and resolved issues regarding content reported for account support and safety.
- Maintaining quality on priority
Education
Bachelor of Commerce - COMPUTER APPLICATIONS , FINANCE, BUSINESS
OSMANIA UNIVERSITY
HYDERABAD , INDIA10.2012
Skills
- Customer Experience
- Client relationship management
- Self-Motivated Professional
- Customer Relationship Management
- Due Diligence
- Finance
- MS Office
- Chargeback
Timeline
Chargeback Analyst
Model N
05.2021 - 08.2022
ACCOUNT SERVICING & MAINTANCE ANALYST
HSBC Electronic Data Processing
10.2018 - 04.2021
Process Associate
GENPACT INDIA PRIVATE LIMITED
05.2016 - 09.2018
Bachelor of Commerce - COMPUTER APPLICATIONS , FINANCE, BUSINESS
OSMANIA UNIVERSITY
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