CHANDANIE RAMGOOLAM
130-06 107 ave Queens,NY
Summary
Proven Office Manager and customer service representative with a track record of enhancing operational efficiency by implementing robust office management and customer service strategies. Skilled in database administration and fostering client relations, demonstrated through improved customer loyalty and streamlined compliance processes. Excel in multitasking and clear communication, ensuring confidentiality and regulatory adherence. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
OFFICE MANAGER
J & R AGENCY
03.2022 - 04.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Customer Service Representative
MUNICIPAL CREDIT UNION
01.2014 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Nassau Community College
Garden City, NYSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Excellent multi-tasking ability
- Clear oral/written communication
- Billing
- Payroll Processing
- Employee Supervision
- Documentation and control
- Database Administration
- Compliance Monitoring
- Technical Support
- Computer Skills
Languages
English
Full Professional
Timeline
OFFICE MANAGER
J & R AGENCY
03.2022 - 04.2024
Customer Service Representative
MUNICIPAL CREDIT UNION
01.2014 - 02.2022
Nassau Community College
Similar Profiles
LEENA CRANNEYLEENA CRANNEY
Events Supervisor/Onsite Events Coordinator at Super Agent Agency (Events Staffing Agency)Events Supervisor/Onsite Events Coordinator at Super Agent Agency (Events Staffing Agency)
Ashleigh Hardin-JonesAshleigh Hardin-Jones
Director of Social Media / Influencers at The Zimmerman Agency / Bright Red AgencyDirector of Social Media / Influencers at The Zimmerman Agency / Bright Red Agency
Seth GutierrezSeth Gutierrez
Actor at The Osbrink Agency, The Blanco AgencyActor at The Osbrink Agency, The Blanco Agency
GENESIS ROSADOGENESIS ROSADO
Registered Behavior Technician at Teamwork CaresRegistered Behavior Technician at Teamwork Cares
Debmin TorresDebmin Torres
Independent Artist at Online CommissionsIndependent Artist at Online Commissions