Chanda R. Armstrong
Clayton,NC
Summary
Exceptional Leader, skilled in developing and implementing strategic plans to promote individuals with disabilities to achieve employment goals, independence within community, and provide quality services delivery utilizing excellent Analytical, Interpersonal, and Communication skills.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Unit Manager
Vocational Rehabilitation Services
01.2020 - Current
- Demonstrate ability to organize and direct the delivery of Vocational Rehabilitation and Independent Living services in a unit serving an area with mixed rural/urban characteristics
- Considerable knowledge of administrative management principles, methods of program planning and budgeting, and thorough knowledge of casework management, policy, and procedures
- Demonstrate the ability to ensure that all aspects of the unit's work is in compliance with Federal, State, and Division regulations and policies
- Evaluate professional diagnostic data to determine eligibility and required services
- Develop a written plan of services in conjunction with the consumer
- Provide vocational rehabilitation or independent living services within the context of a guidance and counseling relationship and provide supportive counseling
- Monitor the consumer's progress throughout the service delivery process
- Work directly with community partners in order to assist individuals with disabilities in becoming suitably employed or living independently
- Document service delivery and case progress in the case management system as required by agency policy
- Experience with casework management, guidance and counseling, and the psychosocial implication of providing services to individuals with disabilities
- Monitor and work closely with counselors to ensure OMS goals are met
- Monitoring on a weekly basis the VR action alerts to assist counselors with minimizing eligibility errors
- Responsible for assisting with the daily supervision, leadership and assigned case work supervision and approval for VR Counselors and staff
- Responsible for working with staff reviewing administrative management of authorizations for service delivery, P-card purchases, travel, and imprest cash
- Ability to mentor, coach and teach in a supportive climate as well as knowledge of and ability to tactfully utilize confrontation techniques as necessary
- Demonstrate the ability to have a diverse background in the field of rehabilitation including working cooperatively with advocacy groups, an array of community resources to serve a diverse population of consumers
- Demonstrate the ability to develop and implement initiatives and processes that improve service delivery for consumers and work processes with the unit
- Proven ability to establish and maintain collaborative working relationships with consumers, division staff and peer professionals in public and private programs representing a variety of caseload types.
Unit Manager
Vocational Rehabilitation Services
01.2018 - 01.2020
- Demonstrated ability to organize and direct the delivery of Vocational Rehabilitation and Independent Living services in a unit serving an area with mixed rural/urban characteristics
- Considerable knowledge of administrative management principles, methods of program planning and budgeting, and thorough knowledge of casework management
- Demonstrate the ability to ensure that all aspects of the unit's work is in compliance with Federal, State, and Division regulations and policies
- Demonstrate the ability to lead by example including comprehensive understanding of the field of rehabilitation counseling and demonstrated excellence in service delivery, thorough knowledge of casework policy and procedures
- Evaluate professional diagnostic data to determine eligibility and required services, Develop a written plan of services in conjunction with the consumer
- Provide vocational rehabilitation or independent living services within the context of a guidance and counseling relationship and provide supportive counseling
- Monitor the consumer's progress throughout the service delivery process
- Work directly with community partners in order to assist individuals with disabilities in becoming suitably employed or living independently
- Document service delivery and case progress in the case management system as required by agency policy
- Monitor and work closely with counselors to ensure OMS goals are met
- Monitoring on a weekly basis the VR action alerts to assist counselors with minimizing eligibility errors
- Responsible for assisting with the daily supervision, leadership and assigned case work supervision and approval for VR Counselors and staff
- Responsible for working with staff reviewing administrative management of authorizations for service delivery, P-card purchases, travel, and imprest cash
- Ability to mentor, coach and teach in a supportive climate as well as knowledge of and ability to tactfully utilize confrontation techniques as necessary
- Demonstrate the ability to develop and implement initiatives and processes that improve service delivery for consumers and work processes with the unit
- Demonstrate the ability to have a diverse background in the field of rehabilitation including working cooperatively with advocacy groups, an array of community resources to serve a diverse population of consumers
- Proven ability to establish and maintain collaborative working relationships with clients, division staff and peer professionals in public and private programs representing a variety of caseload types.
Assistant Unit Manager, Unit Manager
Vocational Rehabilitation
01.2013 - 01.2018
- Serve as acting Unit Manager in the absence of the Manager
- Attend and actively participate in monthly regional management team meetings in the absence of the Unit Manager
- Receive and note information to be used with the Unit Manager and unit employees
- Assist, with planning, implementing, and evaluating the technical and administrative components of a diverse rehabilitation program consisting of multiple caseloads, third party programs and rehabilitation services
- Comprehensive knowledge of federal and state laws governing the delivery of rehabilitation services
- In-depth ability to interpret medical records and psychological data in planning and developing rehabilitative services
- Evaluate professional diagnostic data to determine eligibility and required services
- Develop a written plan of services in conjunction with the consumer
- Provide vocational rehabilitation or independent living services within the context of a guidance and counseling relationship and provide supportive counseling
- Monitor the consumer's progress throughout the service delivery process
- Work directly with community partners in order to assist individuals with disabilities in becoming suitably employed or living independently
- Document service delivery and case progress in the case management system as required by agency policy
- Manage vacant caseloads as needed to provide case management services include coordination of all rehabilitation services, employment services and maintenances of case records according to Federal regulations
- Interpret agency policies and procedures and apply it in the office
- Monitor and work closely with counselors to ensure OMS goals are met
- Monitoring on a weekly basis the VR action alerts to assist counselors with minimizing eligibility errors
- Responsible for assisting with the daily supervision, leadership and assigned case work supervision and approval for VR Counselors and staff
- Responsible for working with staff reviewing administrative management of authorizations for service delivery, P-card purchases, travel, and imprest cash
- Collaborating with advocacy groups, local community rehabilitation programs, NC Works, Wake County Project search team, other DHHS agencies, public school system, Universities and Community Colleges to serve diverse population of consumers
- Assist Unit Manager with organizing and direct the delivery of Vocational Rehabilitation and Independent Living services in the unit office
- Administrative management duties include personnel administration, personal development of staff advancement through internal and/or external training opportunities, team building activities and mentoring and onboarding of new staff, assist with the performance management process according to DHHS policy
- Knowledgeable and able to demonstrate the ability to mentor, coach, and teach in a supportive climate as well as knowledge of and ability to tactfully utilize confrontation techniques
- Serve as the Safety officer of DHHS building and ensure safety of staff and consumers is maintained through identification and correction of safety hazards and provisions of safety training resulting in no preventable accidents.
Rehabilitation Counselor II
Vocational Rehabilitation
01.2012 - 01.2013
- Manage an adult Substance Abuse caseload with dual diagnosis
- In-depth knowledge of casework methodology and techniques of rehabilitation counseling
- Knowledge of federal and state laws governing the delivery of rehabilitation counseling or independent living services
- Demonstrated ability to interpret medical and psychological data in planning and developing rehabilitative services
- Proven ability to establish and maintain effective working relationships with consumers, family members, and various professional and specialty services involved in the rehabilitation process
- Ability to network and communicate effectively with area employers and/or community agencies through excellent verbal and written skills
- Evaluating diagnostic data to determine eligibility and needed services
- Develop a written plan of services in conjunction with the customer
- Provide supportive counseling
- Monitor the consumer's progress throughout the service delivery process
- Work directly with community partners in order to enhance employment opportunities for individuals with disabilities.
Rehabilitation Counselor I
Vocational Rehabilitation
01.2008 - 01.2012
- Manage a caseload with both Physical and Mental disabilities
- Serve as a liaison to local community colleges to ensure accommodations for students and individuals with disabilities
- In-depth knowledge of casework methodology and techniques of rehabilitation counseling
- Knowledge of federal and state laws governing the delivery of rehabilitation counseling or independent living services
- Demonstrated ability to interpret medical and psychological data in planning and developing rehabilitative services
- Proven ability to establish and maintain effective working relationships with consumers, family members, and various professional and specialty services involved in the rehabilitation process
- Ability to network and communicate effectively with area employers and/or community agencies through excellent verbal and written skills
- Evaluating diagnostic data to determine eligibility and needed services
- Develop a written plan of services in conjunction with the customer
- Provide supportive counseling
- Monitor the consumer's progress throughout the service delivery process
- Work directly with community partners in order to enhance employment opportunities for individuals with disabilities.
Customer Service Manager
Wal-Mart
01.1996 - 01.2007
- Assist Management with the supervision of Cashiers to ensure that Customer transactions are quickly and accurately processed
- Ensure effective communication with Customers to answer questions and provide requested assistance
- Participated in the development, success, and recognition of Associates by following Wal-Mart procedures for training, performance evaluations, and hiring and promotion processes
- Assisted Management with mentoring, teaching, assigning duties, and communicating with hourly Associates appropriately and effectively.
Education
Master of Science - Rehabilitation Counseling
Winston-Salem State University
2012
Master of Arts - Counseling
Webster University
2005
Bachelor of Arts - Psychology
Shaw University
2003
Skills
- Report Preparation
- Case Analysis
- Behavioral Management
- Service-Orientation
- Coordination
- Complex Problem-Solving
- Human Resources Management
- Time Management
- Conflict Resolution Tactics
- Personnel Management
- Records Management Systems
- Organizational Systems
- Documentation Review
- Policy Implementation
Certification
- Certified Public Manager, North Carolina State Government - October 2022
Timeline
Unit Manager
Vocational Rehabilitation Services
01.2020 - Current
Unit Manager
Vocational Rehabilitation Services
01.2018 - 01.2020
Assistant Unit Manager, Unit Manager
Vocational Rehabilitation
01.2013 - 01.2018
Rehabilitation Counselor II
Vocational Rehabilitation
01.2012 - 01.2013
Rehabilitation Counselor I
Vocational Rehabilitation
01.2008 - 01.2012
Customer Service Manager
Wal-Mart
01.1996 - 01.2007
Master of Science - Rehabilitation Counseling
Winston-Salem State University
Master of Arts - Counseling
Webster University
Bachelor of Arts - Psychology
Shaw University
- Certified Public Manager, North Carolina State Government - October 2022
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