Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chandel Bethea

Newark,DE

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Decisive leader with good planning and organizational skills.

Overview

1
1
year of professional experience

Work History

Engineering Operations Liaison Manager

Amtrak
Wilmington, DE
04.2023 - Current
  • Responsible for managing all paths of incident information to record every infrastructure failure using Maximo as the database.
  • Acted as a liaison between management and operations personnel by providing detailed reports of infrastructure failures across all five divisions.
  • Assisted with the flow of information from the CETC dispatchers and Engineering employees and managers.
  • Collecting all production reports on work completed the previous night by specified gangs and recording the production in Maximo.
  • Manages the documentation of infrastructure asset failures, coordinates and facilitates compliance with track outages scheduled, compiles, and distributes daily variance reports.
  • Analyzes asset failures and other incident data to provide Engineering management with a comprehensive daily report.
  • Analyzes B&B failures every quarter and completes a detailed, written report for upper management to review to decrease bridge failures.
  • Responded to requests for information from different managers, departments, or trouble desk staff.
  • Developed and maintained relationships with key stakeholders to ensure smooth communication between departments.
  • Ensured that all activities were conducted according to established policies and procedures.
  • Monitored progress on assigned projects to identify any issues or changes needed for successful completion.

Machine Operator

Amtrak
Wilmington, DE
  • Constructed, maintained, repaired, inspected & dismantled track including right of way maintenance as required.
  • Repaired track defects, install rail ties, load and unload material such as ballast and ties from vehicles or work trains, clear brush and debris from the right-of-way, and manually handle material at work sites such as ties, switch timbers, switch materials, tie plates and rail anchors.
  • Works within the guidelines of the System Safety Program by being alert to physical hazards which affect operations that would conflict with a safe operating environment for Amtrak’s policies and procedures.
  • Operates company vehicles as on as needed basis in the performance of duties
  • Performs watchman duties as assigned; and works as extra member of a gang as required by work assignments.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Member of Safety Committee for Wilmington's Safety Department.
  • Other duties as assigned.

Shelter Coordinator

Friendship House
New Castle, DE
  • Responsible for overseeing the activities of the shelter participants at the emergency shelter.
  • Completed pre-screening and intake assessments for new clients.
  • Created and maintained consistent communication with residents to ensure that they are receiving all available resources.
  • Service coordination, counseling, advocacy, and other needed services to participants in any environment
  • Maintained written and computerized records, compile reports and complete other program documentation; participate in on-call rotation; participate in some activities outside of the scope of work; and other duties as assigned
  • Prepared and maintained budgets, personnel records or training manuals.
  • Consulted with staff on resolution of complex service issues.
  • Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Organized interviews with prospective tenants and determined eligibility for housing community.
  • Created and managed budgets for travel, training and teambuilding activities.

Adjudicator II

Disability Determination Services
New Castle, DE
  • Responsible for the review and analysis of medical, psychological, psychiatric, social, educational and vocational evidence to determine the severity of medically determinable impairments, justifiable onset date, and credible work-related limitations in accordance with Federal regulations and programmatic mandates.
  • Reviewed for final approval claims and planned case development to adjudicate claims.
  • Gather necessary medical, vocational and other evidence by telephone and letter contact to clarify initially submitted information and obtain additional information needed to adjudicate a case
  • Acquire consultative medical examinations to adjudicate claims and managed scheduling arrangements with medical providers and claimants
  • Prepared written documentation for favorable or unfavorable decision rationales and inform claimants of decisions made on their disability applications; and explained due- process and appeal rights as warranted.
  • Conducted hearings to make decisions on claims and cases.
  • Researched and analyzed laws and statutes to assist in making just decisions.

Administrative Assistant 5

United Parcel Service, UPS
Pedricktown, NJ
  • Performed all warehouse activities including but not limited to, receiving, verification of shipments, cycle count, inventory audits and put away.
  • Assisted in leading the daily activities of 10-15-person teams in the receiving department.
  • Promoted to Administrative Assistant 5 within six month providing oversight and management of the production process to ensure the quality and quantity of components including analysis of errors.
  • Ensured completion of all damaged inventory was submitted to CASS Information Systems electronically (SAP program).
  • Built and maintained relationships with relationships with third party contractors, staff, and superior management.
  • Enhanced the employee and management experience by providing a safe, clean, and comfortable workplace environment.
  • Ensured the receiving department as well as other areas of the warehouse were compliant with applicable codes, regulations, and standard operating procedures.
  • Ensured inspections of the department met the company’s policies and procedures.
  • Proved management experience and leadership abilities while communicating complex issues to senior level management.
  • Managed multiple projects with completing priorities and tight deadlines.
  • Completed staff training for all current and new employees.
  • Overseen and ensured all staff received 100% of all inbound shipments within a 24-hour period.
  • Ensured and overseen all workforce and workloads, which are parallel with day-to-day activities.
  • Managed the production process and ensured the quality and quantity of components including analysis of errors.
  • Promoted the highest level of customer care, while motivating, coaching, and developing employees to reach their higher levels of performance.

Education

Bachelor of Science - Community Health

Delaware State University
Dover, DE
08.2005

Milford Mill Academy
Baltimore, MD
06-2000

Skills

  • Railroad Experience
  • Member of Safety Committee for Wilmington Track Department
  • Strategic Planning
  • Project Support
  • Problem Identification and Analysis
  • Presentation Skills
  • Cost-Effective Solutions
  • Logistic Planning
  • Spreadsheet Management
  • Business Process Analysis
  • Project Management
  • Cross Functional Leadership
  • Process Improvement
  • Conflict Resolution
  • NORAC, AMT & RWP Certified
  • SAP & FRA Extensive Knowledge
  • Time Management and Organization
  • Analytical Thinking and Problem Solving
  • Strong Interpersonal and Communication Skills
  • Teamwork and Collaboration
  • Excellent Oral, Written & Presentation Skills
  • Adobe Software & All Microsoft Applications
  • Data Entry 65 WPM
  • Engineering Documentation
  • Asset Management
  • Environmental Compliance
  • Emergency Preparedness
  • Building Maintenance
  • Space Planning
  • Budgeting and financial management
  • Supplier contracts management
  • Cost-reduction strategies
  • Operational efficiency and safety

References

References available upon request.

Timeline

Engineering Operations Liaison Manager

Amtrak
04.2023 - Current

Machine Operator

Amtrak

Shelter Coordinator

Friendship House

Adjudicator II

Disability Determination Services

Administrative Assistant 5

United Parcel Service, UPS

Bachelor of Science - Community Health

Delaware State University

Milford Mill Academy

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Chandel Bethea