Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Chandel McIntosh

Patient Care Coordinator

Summary

Successful Patient Care Coordinator with 9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Skilled in building strong relationships with clients and providing quality service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
2
2
Certifications

Work History

Client Services Coordinator

Neurocare Diagnostic, Inc
10.2021 - Current
  • Verify patients' eligibility through payer portals


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responsible for patient scheduling of sleep studies which involves handling any cancellations, rescheduling patients, answering patient questions, tracking down of requests forms and communicating to the technologists and hospital personnel any changes.


  • Educated clients and physicians on services and resolved client inquiries regarding statement information.


  • Monitor service levels for the sites, assessing technologist availability and the need to open nights at particular locations along with the clinical coordinator.


  • Maintained accurate record-keeping with proactive attention to client information updates.


  • Work with the clinical department to assure appropriate staff is available to fulfill client needs.


  • Ensures compliance with business protocol, regulatory and best records management practices requirements.


  • Tracks all the pertinent information for the preparation of weekly and monthly patient status reports.


  • Forecast projections for upcoming months of expected number of studies to be performed.


  • Complete weekly audit to ensure all referrals for assigned site are entered into IA.


  • Audit Lab Partner Registration report weekly to ensure all scheduled patient information is entered, entered accurately, and within pre-certified time periods.


  • Leveraged data and analytics to make informed decisions and drive business improvements.


  • Identified and communicated customer needs to supply chain capacity and quality teams.

Administrative Assistant/Virtual Office Manager

Hear to Speak LLC
Atlanta, GA
08.2017 - 08.2021
  • General knowledge of healthcare terminology and CPT-ICD10 codes.
  • Complete understanding of insurance.
  • Explaining policies and procedures to patients.
  • Manage/coordinate ST/OT therapist schedules and documentations.
  • Verify patients' eligibility through payer portals and calling insurance payers.
  • Place outbound calls to insurance companies to verify insurances and get prior authorization or pre- certification for patients.
  • Understanding EOBs, copay, coinsurance etc in regards to medical insurance coverage.
  • Light medical billing.
  • Communicating eligibility to patients and clinical providers
  • Requesting prior authorization from the insurance companies so that the patients are able to receive speech or occupational services.
  • Document all prior authorization information including approval dates, billing units, procedure codes, and prior authorization number in patient profile.
  • Review insurance denials and submit appeals (as permitted by payor).
  • Proactively work on prior authorizations that are due to be expired.
  • Assist with medical necessity documentation to expedite approvals and ensure that appropriate follow- up is performed.


  • Collect patients' demographics and other data.


  • Creating forms to efficiently collect patient information.


  • Retrieving new or updated Rx from PCP for the patients.
  • Familiarizing myself with HIPPA regulations to protect all patients and coworkers,
  • Collecting copay or directing parents to our online payment portal.
  • Utilizing the EMR Fusion Web Clinic for scheduling, payment collection, and other clinic needs.
  • Also utilize Gmail/Google suite.
  • Keeping up with therapist credentialing, liability insurances, and other information.
  • Run the day-to-day functions of virtual office.
  • Using social media as a tool to perform light adverting for the business as well as expose our followers to information about speech pathology.
  • Creating newsletters for the company and sending it to all patients(mail chimp).
  • Creating new ways and incorporating new apps to encourage a smooth work environment.
  • Prioritize and organize daily responsibilities in order to meet all deadlines.
  • Provide innovative ideas that can support the ongoing growth of the Hear to Speak team.

Administrative Assistant /Medical Scheduler

TurningPoint Breast Cancer Rehabilitation
Sandy Springs, GA
05.2016 - 02.2017
  • Creating a comforting and soothing ambiance by greeting patients and catering to their needs
  • Take or respond to telephone calls promptly to establish or confirm appointments
  • Carry out pre-procedure phone calls and confirm appointment times with patients via telephone
  • Ensure suitable follow-up appointments are scheduled after a procedure is scheduled
  • Provide support to other members of the department as needed
  • Familiarizing myself with HIPPA regulations to protect all patients and coworkers
  • Receiving copay, donations, and insurance checks to assist our nonprofit organization
  • Keeping various spreadsheets to help the organization to continue to receive funding and grants
  • Responsible for collecting existing and new patient insurance information for insurance verification purpose
  • Verifying benefits of all our patients and obtaining pre-authorizations
  • Communicating eligibility to patients and clinical providers
  • Requesting referrals, clinical notes, and scans for the benefit of our new and returning patients
  • Accurately entering patient demographics and information into the WebPT (EMR) database
  • Scheduling patients based on physical therapist, counselor, nutritionist, and massage therapist's suggestion for patient plan of care to render the best results
  • Savvy user of MS Office, printers, copiers, fax machines, mail merge, and some Excel
  • Making a list of needed office supplies to keep office environment functioning smoothly
  • Run the day-to-day functions of the office
  • Familiarizing myself with some medical terminology
  • Opening and closing the facility and making necessary preparations for the upcoming day.

Medical Front Desk Jr Manager

Massage Envy Spa
Roswell, GA
08.2013 - 05.2016
  • Optimizing NPS (Net Promoter Score) by ensuring quality experience and service to clients by answering phone calls, setting appointments, and greeting clients
  • Improving the flow of the clinic by utilizing my administrative skills such as filing and faxing, medical charts maintenance, strong organizational and computer skills, payment collections, and data entry of client medical records and surveys
  • Using Millennium software for entering demographics and scheduling different services
  • Upholding membership numbers by resolving and anticipating any client or employee concerns
  • Boost store efficiency by multi-tasking and work well under pressure
  • Building store percentage by achieving membership and retail sales goals
  • Providing management skills by supervising sales associates and massage therapist
  • Intensifying employee efficiency by training, monitoring, and motivating sales associates and new management
  • Opening and closing the facility and making necessary preparations for the upcoming day
  • Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy
  • Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission
  • Help clients understand the benefits of regular massage, skin care and stretch
  • Establish relationships with members and guests to grow and retain a client base
  • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive
  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

Education

Diploma -

St Croix Educational Complex High School

Associates - Psychology

Broward College
Broward. FL

Skills

management (5 years)undefined

Certification

Medical Terminology

Interests

Hiking

Gardening

Traveling

Timeline

Client Services Coordinator

Neurocare Diagnostic, Inc
10.2021 - Current

Medical Terminology

07-2021

HIPPA Training

07-2021

Administrative Assistant/Virtual Office Manager

Hear to Speak LLC
08.2017 - 08.2021

Administrative Assistant /Medical Scheduler

TurningPoint Breast Cancer Rehabilitation
05.2016 - 02.2017

Medical Front Desk Jr Manager

Massage Envy Spa
08.2013 - 05.2016

Diploma -

St Croix Educational Complex High School

Associates - Psychology

Broward College

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Chandel McIntoshPatient Care Coordinator