Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chandell Dain

New London,WI

Summary

Secure a responsible and fulfilling career that fully utilizes training and skills, while making a significant contribution to the success of a company or culture. To experience new opportunities through personal and professional growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Vendor Maintenance Specialist

US Venture Inc
03.2021 - Current
  • Maintain and update database of approximately 10,000 vendors
  • Responsible for processing new and existing supplier master data daily
  • Create vendor files from information provided by divisional personnel
  • Verify information provided from vendors to ensure accuracy
  • Complete payments as a part of the accounts payable team
  • Sustain relationships with team members from many divisions to guarantee smooth payments and vendor upkeep
  • Complete, organize, verify, and submit 1099 information for all reportable vendors
  • Lead projects to sustain an up-to-date database for all members of the company
  • Act as the single source of all vendor maintenance questions or challenges
  • Perform as the first line against possible fraudulent activity regarding supplier information for payments
  • Update and create forms and communications sent to all divisions company wide, as well as outside vendors, concerning vendor maintenance information
  • Act as the point of contact between the company and its suppliers.
  • Responded to customer issues promptly to build strong professional relationships.

Financal Shared Services Float

US Venture Inc
09.2020 - 03.2021
  • Provide backup to other Finance Shared Services associates and specific tasks performed by each
  • Adapt daily to new and different roles
  • Ability to develop strategy while engaging effective tactics for consistent results.

Certified Veterinary Technician

Wolf river veterinary clinic
11.2016 - 03.2020
  • Drew blood for samples (cephalic, jugular, saphenous) as well as IV catheter placement
  • Client education
  • Perform proper and safe animal handling skills
  • Lab analysis and extensive knowledge of laboratory equipment
  • Anesthesia monitoring and animal dentistry
  • Prescription fulfillment & proper log keeping (including controlled medications)
  • Radiography
  • Patient nursing, wellness, nutrition, and vaccines
  • Patient/Client charting and recording
  • Use of Impromed Infinity program for scheduling and other processes
  • Volunteered to format and edit clinic newsletter for 1.5 years.

Client Support Agent

Pitney Bowes Inc
09.2014 - 06.2015
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Resolved caller issues quickly and thoroughly.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Obtained client information by answering telephone calls.
  • Established strong customer relationships, building recommendations and loyalty.

Eligibility Specialist II

HRS Erase Inc
07.2013 - 08.2014
  • Resolved discrepancies with client applications to verify eligibility.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Communicated with people from various cultures and backgrounds on application process.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Interviewed applicants and explained scope of different available benefits.
  • Trained staff on current eligibility requirements and policies.

Education

Associate of Applied Science - Veterinary Technician

Globe University
Appleton
12.2016

BSW - Social Work

UW-Oshkosh
Oshkosh, WI
05.2011

Skills

  • 10 years’ experience with client communication and service
  • Creative problem solver with the ability to lead others and establish positive working relationships
  • Self-motivated individual who is continually eager to improve personal skills
  • Friendly and polite person who can thrive in a team or an individual capacity
  • Enjoy problem solving and attaining a solution to difficult tasks
  • Fast learner and easily adaptable
  • Skillful on Microsoft Word, Outlook, Excel, etc
  • Coursera course completed: The Growth Mindset
  • Coursera course completed: Basic Excel Skills
  • Flexible and Adaptable
  • Organization
  • Self-Directed
  • Organizational Skills
  • Good Telephone Etiquette
  • Team building
  • Dependable and Responsible

Certification

  • Certified Veterinary Technician, 2017-2021, 2023-current
  • Certified Social Worker, 2011-2014

Timeline

Vendor Maintenance Specialist

US Venture Inc
03.2021 - Current

Financal Shared Services Float

US Venture Inc
09.2020 - 03.2021

Certified Veterinary Technician

Wolf river veterinary clinic
11.2016 - 03.2020

Client Support Agent

Pitney Bowes Inc
09.2014 - 06.2015

Eligibility Specialist II

HRS Erase Inc
07.2013 - 08.2014

Associate of Applied Science - Veterinary Technician

Globe University

BSW - Social Work

UW-Oshkosh
Chandell Dain