Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chandelle Chesterfield

Terre Haute,In

Summary

Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Health Information Operation Supervisor

Ciox/ Datavant
04.2021 - Current
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Gathered, organized and input information into digital database.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Generated reports detailing findings and recommendations.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collected, arranged, and input information into database system.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Conducted regular reviews of operations and identified areas for improvement.

Site Client Service Supervisor

CIOX Health
05.2013 - 04.2021
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Supervised day-to-day operations, ensuring a high level of quality service delivery to clients.
  • Established and maintained relationships with key stakeholders.
  • Facilitated open lines of communication within the team to encourage collaboration and problem-solving efforts for complex cases.
  • Collaborated with other departments to address client needs, improving overall customer experience.
  • Delegated tasks according to individual strengths, optimizing skill utilization and overall team performance.
  • Promoted a culture of excellence by recognizing and rewarding team members who consistently exceeded client expectations, inspiring others to strive for similar levels of achievement.

Manager

Brown's Diner
09.2012 - 12.2013
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Account Manager

Professional Account Services
04.2011 - 02.2012
  • Worked with legal resources and recovery teams to manage default issues.
  • Composed effective accounting reports summarizing accounts payable data.
  • Generated and distributed monthly customer statements.
  • Implemented automated reminder systems that contributed to a decrease in past due invoices.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Contacted clients with past-due payments and actively monitored payments due from clients.
  • Oversaw daily posting of payments to customer accounts.

Assistant Manager

Bailey & Associates (Courtesy Cleaners)
04.2007 - 02.2010
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Deli/Bakery Associate

Locust Street IGA
06.2006 - 04.2007
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Contributed to the development of new menu items through experimentation with ingredients and baking techniques.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Reduced waste by accurately measuring ingredients and implementing proper portion control during preparation stages.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Trained new employees on bakery procedures, ensuring they quickly became productive contributors to the team.

Education

Some College (No Degree) -

Ivy Tech Community College
Terre Haute, IN

High School Diploma -

Terre Haute South Vigo High School
Terre Haute, IN
06.2004

Skills

  • Problem Solver
  • Organized
  • Multi-Tasking
  • Detail-Oriented
  • Dependable
  • Team Player
  • Leader
  • Available
  • Goal-Oriented
  • Process Monitoring and Improvement
  • Employee Motivation

Certification

2023 Ignite Certification

IGNITE is a premier Talent Accelerator Program that runs for six months and is designed to identify and nurture the brightest and best leaders of tomorrow through world-class experiential learning. The program's learning curriculum is structured around four educational pillars, including Leadership Skills Training, Projects, Networking, and Coaching. Through these pillars, IGNITE offers participants the opportunity to develop their leadership skills, build a strong professional network, and gain hands-on experience in tackling real-world projects. By combining these elements, the program provides a comprehensive approach to talent development that enables participants to emerge as confident and capable leaders ready to take on new challenges.

Timeline

Health Information Operation Supervisor

Ciox/ Datavant
04.2021 - Current

Site Client Service Supervisor

CIOX Health
05.2013 - 04.2021

Manager

Brown's Diner
09.2012 - 12.2013

Account Manager

Professional Account Services
04.2011 - 02.2012

Assistant Manager

Bailey & Associates (Courtesy Cleaners)
04.2007 - 02.2010

Deli/Bakery Associate

Locust Street IGA
06.2006 - 04.2007

Some College (No Degree) -

Ivy Tech Community College

High School Diploma -

Terre Haute South Vigo High School

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Chandelle Chesterfield