Chander Huff
Houston,TX
Summary
A highly accomplished, self-directed professional with over 15 years extensive experience in Client Servicing is seeking a career in an innovative, growth oriented establishment. The exceptional ability to communicate, negotiate, and strategize has exemplified professional success in fast-paced, cross-functional environments. Exceptionally disciplined; possessing well developed interpersonal skills with the ability to motivate and support others in a cooperative team environment.
Overview
27
27
years of professional experience
Work History
Corporate Escalations Customer Response Agent
Ezee Fiber
11.2023 - 01.2024
- Established strong customer relationships, building recommendations and loyalty to enhance client retention.
- Directed clients to Ezee Fiber website to explain, policy, procedures, and pricing.
- Improved quality standards by analyzing customer metrics enhancing the customer experience.
- Solicited customer feedback to improve process and system initiatives.
Underwriting
MD Housing and Community Development
12.2021 - 07.2023
- Corresponds and communicates with applicants and in-house support to maintain timeline accuracy.
- Analyze all aspects of applicant’s collateral property value.
- Preformed comprehensive financial analysis to determine applicant’s program assistance.
- Developed strong communication and organizational skills through working on group projects exhibiting strong work ethic.
Collection Specialist
Tricon Residential
03.2021 - 11.2021
- Offered rental assistance, deferrals, Early Termination Agreements, verified rental insurance, and prepared documents for eviction execution.
- Showcased strong analytical skills by identifying patterns in customer payment behavior, allowing for targeted intervention strategies that contributed to overall reductions in delinquency rates.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Sales Account Manager
Staffmark
11.2019 - 02.2021
- Managed existing clients, and solicited new clients via cold calls, emails, and voicemail.
- Collaborated with cross-functional teams to ensure seamless delivery of products by increasing cross-selling.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Administrative Support
Robert Half
07.2014 - 10.2019
- Elevated complaints to management.
- Strengthened communication skills through regular interactions with others; enhancing proficiency and accuracy.
- Exhibited efficiency in Accounts Receivable tasks by utilizing methodical efforts in payment processing.
- Developed strong relationships while interacting in a collaborative team environment.
Mortgage Specialist
Selene Finance
01.2013 - 04.2014
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage default solutions for; DIL, Short Sales, Cash for Keys, and Loan Modifications.
- Reduced mitigation approval time by streamlining the application review process and collaborating with loss mitigation loan Counselors.
- Enhanced team productivity by mentoring loan specialists and sharing best practices.
A/R Specialist
Viola Env. Svcs.
02.2011 - 12.2012
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Assisted in the preparation of monthly financial reports by providing accurate A/R data for analysis and decision-making purposes.
- Reduced outstanding receivables by diligently following up on overdue invoices by: addressed billing issues, and negotiating payment terms with clients.
- Input financial data and produced reports using AS400.
MitigationTeam Lead
Stuart Title
06.2010 - 12.2010
- Responsible for the Training and Development of 10 employees.
- Managed the development, implementation, and training via CRM, ensuring consistency in operations while maximizing efficiency.
- Responded to business unit managers' requests to improve productivity and increase process competence maintaining automated call metrix.
- Trained staff on Lean methodologies, empowering employees to identify and address account stipulations.
Operations Manager
GRP Financial Svcs
08.2004 - 06.2006
- Implemented organizational improvements to shape organizational culture, optimize procedures for higher efficiency and help to maintain a comfortable office culture.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improve departmental processes.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
REO Asset Manager
Fairbanks Capital Corp.
03.2002 - 04.2004
- Managed 150 - 200 properties per a month
- Closed an average of 16 properties every month
- Initiated follow-up with realtors to secure property and maintain until sold
- Negotiated sales price of foreclosure properties
- Updated broker network
- Followed-up with title companies, tax offices, city, and county to cure title encumbrances.
Department Manager
Conti Mortgage
07.1997 - 02.2002
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Series 6, 63
Bachelor of Applied Science - Business Management
Peirce College
Philadelphia, PA01.2009
Chi Alpha Epsilon Honor Society
01.2009
Delta Mu Delta Honor Society-Business Administration
01.2009
Associates of Applied Science - Business Administration
Peirce College
01.1993
Skills
- Business Development
- Critical Thinking
- Government & Statue Regulatory Compliance
- Risk Management
- Customer Relationship Management
- Complex Client Negotiations
Accomplishments
Delta Mu Delta - Business Administration - International Honor Society, 2009.
Chi Alpha Epsilon - National Honors Society, 2009.
Qualification Highlights
- Operation Oversight
- Asset Management
- Loss Mitigation
- Strategic Planning and Forecasting
- Critical Thinking
- Project Management
- Government & State Regulatory Compliance
- Dispute Resolution
- Risk Management
- Training and Development
- Customer Relationship Management
- Exceptional Written & Verbal Communication Skills
- Cross-Functional Team Coordination
- Team Building and Leadership
- Quality Control and Audit
- Procedure Administration
- Loan Administration
- Complex Client Negotiations
- General Accounting – AP/AR
- Contract Administration
Training
- Microsoft Office - Word, Excel, Outlook, PowerPoint, Access
- Predictive Index Scoring
- Predictive Dialer: Melita, Davox, Voicelink, CPI/Megellan
- SAP CRM: Alltel, Fidelity, As400, Citrix, GRAMS, LSAMS
- Nu-Invoice
- CMS
- LMS
- CCM
- ACD
- IVR
- Ceridian
- CPR
Timeline
Corporate Escalations Customer Response Agent
Ezee Fiber
11.2023 - 01.2024
Underwriting
MD Housing and Community Development
12.2021 - 07.2023
Collection Specialist
Tricon Residential
03.2021 - 11.2021
Sales Account Manager
Staffmark
11.2019 - 02.2021
Administrative Support
Robert Half
07.2014 - 10.2019
Mortgage Specialist
Selene Finance
01.2013 - 04.2014
A/R Specialist
Viola Env. Svcs.
02.2011 - 12.2012
MitigationTeam Lead
Stuart Title
06.2010 - 12.2010
Operations Manager
GRP Financial Svcs
08.2004 - 06.2006
REO Asset Manager
Fairbanks Capital Corp.
03.2002 - 04.2004
Department Manager
Conti Mortgage
07.1997 - 02.2002
Series 6, 63
Bachelor of Applied Science - Business Management
Peirce College
Chi Alpha Epsilon Honor Society
Delta Mu Delta Honor Society-Business Administration
Associates of Applied Science - Business Administration
Peirce College