CHANDER HUFF
Summary
Corporate Administrative Professional with a proven track record of fostering cooperative team environments through exceptional communication and negotiation skills. The aspiration is to contribute significantly to the future successes of a forward-thinking organization. Results-driven professional with significant expertise in client management and contract negotiation. Possesses a track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands.
Overview
23
23
years of professional experience
Work History
Medical Outreach Agent
RemX
09.2024 - Current
- Contact assigned medical providers by phone; encouraging them to submit medical charts via fax or mail
- Respond to questions or concerns from provider offices
- Logged all call transactions into designated computer software systems
- Complied with HIPPA's right to privacy regarding patient medical records
- Maintained minimum call volume and quality requirements for the position; adhered to daily and weekly KPI goals as directed
- Adhered to accurate record-keeping, follow-up, and data management
- Ability to toggle between multiple systems and databases fluently
Corporate Escalations Response Agent
Ezee Fiber
09.2023 - 01.2024
- Provided exceptional customer service by addressing customer inquiries, resolving disputes, and explaining account details
- Utilized written and verbal communication skills
- Maintained up-to-date records via documentation on CRM, Outlook, and Teams
- Responded to inquiries and disputes via email and outbound calls
- Facilitated and secured negotiations for payment arrangements via our company policies
- Performed account analysis to assess issues and prioritize resolution efforts accordingly
- Ensured compliance with all relevant telecommunication laws and regulations
- Implement innovative strategies to resolve complex customer issues and provide proactive solutions to prevent escalations, ultimately improving customer satisfaction and loyalty
Underwriting Analyst
City of Maryland Housing and Community Development
12.2021 - 07.2023
- Communicate underwriting decisions to applicants promptly, providing clear explanations for approvals, modifications, or rejections
- Conducted inbound and outbound automated calls
- Performed complex financial analysis to determine program assistance for applicants
- Assessed and guided applicants on completing applications accurately and comprehensively, offering support throughout the application submission process
- Researched and analyzed information regarding applicants' income, assets, and debts through outbound calls
- Engage in clear and courteous communication with applicants to request and gather necessary information, explain underwriting requirements, and address any questions or concerns they may have about the underwriting process
- Clarify policy terms, conditions, and coverage details to applicants, ensuring they fully understand the underwriting decisions and the resulting insurance coverage
- Regularly update applicants on the status of their applications, keeping them informed about the progress and expected timelines for completion
- Review submitted documents and ensure they meet the underwriting guidelines and criteria
- Request any additional information or documents necessary for a thorough evaluation
Collection Specialist
Tricon Residential
03.2021 - 10.2021
- Collected on a portfolio of delinquent rental properties
- Conducted inbound and outbound automated calls
- Managed collection and servicing inquiries and case files
- Assisted residents in researching and resolving payment ledger discrepancies
- Utilized negotiation skills to establish payment plans and arrangements with delinquent tenants to recover outstanding rental payments
- Conducted in-depth financial assessments of tenants to determine their ability to fulfill payment commitments
- Collaborated with legal teams and property management to initiate eviction processes for non-compliant tenants, ensuring adherence to legal regulations and company policies
- Analyzed and interpreted rental agreements, lease terms, and payment histories to resolve disputes and clarify payment obligations with tenants
- Monitored and tracked payment delinquencies, generating reports for management to assess and address the status of delinquent accounts
Sales Account Manager
Staffmark
11.2019 - 02.2021
- Managed portfolio of B2B accounts for AT&T
- Responsible for research and resolution of account inquiries
- Maintained communication with clients via email, voicemail, and Internet
- Recommended mobility products and services on existing accounts portfolio
- Managed existing clients, and solicited new clients via cold calls, Inbound/Outbound
Administrative Account Specialist
Robert Half
07.2014 - 01.2018
- Performed clerical duties, including data entry, filing, and maintaining office records
- Administered Accounts Receivable tasks, such as processing invoices, tracking payments, and reconciling accounts
- Handled billing inquiries and resolved billing discrepancies with clients and vendors
- Assisted in preparing financial reports and maintaining financial records
- Calendar management and travel arrangements
- Managed office supplies, ensuring adequate stock levels, and coordinating purchase orders
- Coordinated and scheduled appointments, meetings, and conference calls for team members and clients
- Maintained and updated the company's database, ensuring the accuracy and completeness of the information
- Prepared and distributed memos, letters, and other business correspondence
- Handled incoming and outgoing mail and managed courier and shipping services
Mortgage Specialist
Selene Finance
01.2013 - 07.2013
- Informed customers of changes in policy, eligibility, application status, and other updates
- Audited Loss Mitigation accounts for compliance purposes
- Communicated recommendations for Loss Mitigation compliance; FDCPA, RESPA, Mini-Miranda
- Followed up with Sr
- Management regarding team performance audits
- Offering solutions to the mitigation team: DIL, Short Sales, Cash for Keys, and loan modifications
- Utilized CRM software to document customer interactions, record important details, and track the status of inquiries and service requests
Collection Specialist
Veolia Env. Svcs.
02.2011 - 12.2012
- Initiated contact to cure B2B HVAC receivables
- Updated Sales team on escalated inquiries
- Communicated receivable results to Sr
- Management EOM
- Utilized Excel to log and track daily account activity
- Maintained cured accounts on an Excel spreadsheet
Collection Team Lead
Stewart Title
06.2010 - 12.2011
- Responsible for 10 Collection Reps as initial point of contact
- Reviewed collection notes in the database via government guidelines
- Sent repayment plans to the Loss Mitigation Department for approval
- Maintained attendance records
- Coached staff escalated calls
Collection/Customer Service Asset Manager
GRP Financial Service
08.2004 - 06.2006
- Managed the Collection and Customer Service workflow and employees
- Analyzed system requirements for recommendations to Sr
- Management
- Executed structured repayment plans, loan modifications, and deeds in lieu to mitigate loans up to 180 days delinquent
- Responded to complaints from the Banking Commission and Attorney General on case files
- Processed receivable payments and updated general ledger EOD
- Communicated concerns and recommendations to IT to streamline the servicing database
- Researched and analyzed contracts for prepayment penalties
REO Asset Manager
Fairbanks Capital
03.2002 - 04.2004
- Managed marketing of 150 - 200 properties per month
- Closed an average of 16 properties every month
- Processed accounts payable invoices
- Initiated follow-up with realtors to secure and maintain property until sold
- Negotiated sales contracts on foreclosure properties
- Updated broker network
- Followed up with title companies, tax offices, city, and county to cure title encumbrances
Education
Bachelor of Applied Science - Business Administration
Peirce College
Philadelphia, PaSkills
- Salesforce
- Data Entry
- Complex Negotiations
- Ring Central
- Forecasting
- Google Suite
- CRM/ERP/Oracle
- BroadHub
- Nu-Invoice
- Microsoft Teams
- SAP/FICO
- Budgeting
- Data Vault
- 8000 Keystrokes
- Case Management
- AS400
- Outlook
- Genesis
- Yardi
- ACIS123
- People Soft
- Net Suite
- Call Center
- DAVOX
- Problem-solving
- Customer service and care
- Relationship building
- Customer complaint resolution
- Persuasive speaking
- Contract negotiations
Timeline
Medical Outreach Agent
RemX
09.2024 - Current
Corporate Escalations Response Agent
Ezee Fiber
09.2023 - 01.2024
Underwriting Analyst
City of Maryland Housing and Community Development
12.2021 - 07.2023
Collection Specialist
Tricon Residential
03.2021 - 10.2021
Sales Account Manager
Staffmark
11.2019 - 02.2021
Administrative Account Specialist
Robert Half
07.2014 - 01.2018
Mortgage Specialist
Selene Finance
01.2013 - 07.2013
Collection Specialist
Veolia Env. Svcs.
02.2011 - 12.2012
Collection Team Lead
Stewart Title
06.2010 - 12.2011
Collection/Customer Service Asset Manager
GRP Financial Service
08.2004 - 06.2006
REO Asset Manager
Fairbanks Capital
03.2002 - 04.2004
Bachelor of Applied Science - Business Administration
Peirce College
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