Chander Jones
Project/Program Manager
Atlanta,GA
Summary
Dynamic Professional Program Manager with 20+ years of experience in technology. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements.
Overview
24
24
years of professional experience
Work History
Lead Program Manager
Public Cloud/AT&T Technology Development
12.2019 - Current
- Partner with Cloud Service Provides to deliver training and certification opportunities.
- Curate and create internal training offerings (workshops, summits, seminars, etc.).
- Established strong relationships with key stakeholders, and application teams ensuring alignment of goals and expectations throughout the migration effort.
- Increased program efficiency by streamlining processes and implementing strategic project management methodologies.
Strategic Program Management Office
Flex Force/AT&T Technology Operations
01.2018 - 12.2019
- Supported the Strategic Program Management Office to drive the transformation to scaled agile (SAFe) for AT&T’s Chief Security Office (CSO).
- Established milestones and objectives based on input from functional areas and stakeholders; tracked and managed using Jira Align and Confluence
- Facilitated architecture alignment sessions and Program Increments using Mural and SAFe methodology
- Managed risk effectively by developing contingency plans and closely monitoring potential issues.
- Developed custom solutions for internal clients, addressing unique challenges and ensuring satisfaction with end results.
- Promoted a culture of continuous improvement within the organization through change management strategies and employee engagement initiatives.
FirstNet Program Manager
Flex Force /AT&T Technology Operations
01.2017 - 01.2018
- Drove the completion of large, complex, and highly strategic Identity, Credential and Access Management (ICAM) initiatives supported by AT&T’s Chief Security Office (CSO) for the FirstNet Program.
- Established strong relationships with key stakeholders (internal and external), ensuring support for program initiatives.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Ensured regulatory and compliance deliverables were met resulting in multimillion-dollar payments.
Program Manager
Big Data /AT&T Technology Operations
03.2013 - 12.2016
- Drove new areas of growth and implemented strategies based on predictive models focusing on Retail, Mobility Care Centers, and Digital Experience resulting in multi million dollar cost savings.
- Interacted with cross functional teams and business units to identify business needs and requirements.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
Sales Operations Manager
AT&T, Strategy, Support & Operations
05.2000 - 03.2013
- Led the collaboration between field sales automation managers, product, design and marketing professionals in all phases of custom product solutions delivery (from requirements gathering through build, test phases, QA, launch and support) for sales teams, operation and support.
- Introduced a groundbreaking product suite, an “Intranet Design” winner of the Norman Nielson Group
- Developed a deep understanding of the business objectives of internal and external stakeholders; evangelized the product vision and built trust by maintaining an accurate and achievable roadmap.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Drove communication and content strategy to reduce operational costs through the identification and elimination of inefficient processes and practices.
Education
Master Business Administration - Information Technology Management
Capella University
Bachelor of Science - Business Management
Capella University
PMP -
Project Management Institute
Certified SAFe Agilist - undefined
Scaled Agile Inc.
Certified Design Thinking Champion - undefined
University of Texas at Austin School of Design and Creative Technologies
Azure Fundamentals Certification - undefined
Microsoft
Skills
Project/Program Management
Strategic Planning & Analysis
Customer/Client Facing Management
Relationship Management
Change Management
Business Development
Scaled Agile Framework
Cross Functional Team Management
Training & Coaching
Agile Methodology
Employee Development
Process Improvement
Timeline
Lead Program Manager
Public Cloud/AT&T Technology Development
12.2019 - Current
Strategic Program Management Office
Flex Force/AT&T Technology Operations
01.2018 - 12.2019
FirstNet Program Manager
Flex Force /AT&T Technology Operations
01.2017 - 01.2018
Program Manager
Big Data /AT&T Technology Operations
03.2013 - 12.2016
Sales Operations Manager
AT&T, Strategy, Support & Operations
05.2000 - 03.2013
Master Business Administration - Information Technology Management
Capella University
Bachelor of Science - Business Management
Capella University
PMP -
Project Management Institute
Certified SAFe Agilist - undefined
Scaled Agile Inc.
Certified Design Thinking Champion - undefined
University of Texas at Austin School of Design and Creative Technologies
Azure Fundamentals Certification - undefined
Microsoft