Enthusiastic and dedicated customer service professional eager to contribute to team success through hard work. Passionate job seeker with strong organizational skills. Clear understanding of my task and motivated to learn, grow and excel.
Hi, I’m
Chandie Carter
Locust Grove,GA
Summary
Overview
8
years of professional experience
10
years of post-secondary education
Work History
Comcast Call CenterChamblee, GA
Team Lead/ Telesales Rep
01.2017 - Current
Job overview
- Develop a strategy that the team members can use to better reach a project’s goal
- Assign tasks to team members
- Determine the completion timeline and monitor progress to keep the project on track and on schedule
- Up sale customers
- Meet monthly sales quota
- Assist with training room and new hires
- Communicate clear instructions to team members
- Manage the flow of day-to-day operations
- Create and distribute reports to update the company on the team’s progress.
Ackerman Security Call CenterNorcross, GA
Customer Service Representative
08.2016 - 12.2017
Job overview
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies.
Carter's Call CenterBraselton, GA
CSR/Universal Agent
07.2016 - 08.2016
Job overview
- Identify and handle all customer inquiries completely and accurately via phone, email and/or chat as determined by the business needs
- Resolve customer complaints and problems to the satisfaction of the customer and escalate as needed to a call center lead agent
- Use technology tools as directed and within established guidelines
- Maintain confidentiality of the organizations customer data
- Participate in individual and team trainings and meetings to ensure knowledge is up-to-date
- Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
- Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
Teletech WAH Call CenterBuford, GA
Product Support
02.2016 - 04.2016
Job overview
- Work with support team to evaluate complex customer problem, identify root causes and derive resolutions and provide product support and assistance to customers
- Guide support team in addressing customer problems within established response time
- Analyze customer suggestions and recommend product revisions
- Support Account Managers in identifying new customers and retaining existing customers for business growth
- Document support activities, customer issues and resolutions for reference purposes
- Be efficient in using operating systems IOS and WIndows
- Help customers navigate through tax software
Turbo Tax Call CenterNorcross, GA
Troubleshooting Support Agent
01.2015 - 07.2015
Job overview
- Provide technical support to customers to resolve user concerns with specific applications, including windows XP, Microsoft office
- Handle technical troubleshooting within an enterprise environment, including system crashes, slow- downs, internet connectivity issues and data recoveries
- Help customers navigate through internet browsers and through operating systems to delete unnecessary temporary files and cookies in the operating systems
- Communicate with customer via phone, email and chat taking ownership of interaction with customer until resolution is accomplished.
Global Electronic ServicesBuford, GA
Account Manager
11.2014 - 03.2015
Job overview
- Developing budgets
- Legal compliance
- Tracking budget expense
- Accounting
- Managing processes
- Reporting research results
- Management proficiency
- Coordination
- Motivating others
- Attention to detail
Education
Herzing University
Bachelor's degree from Business Administration
09.2013 - Current
University Overview
Empire Beauty School
Master's degree from Cosmetology
03.2011 - 06.2012
University Overview
Skills
Salesundefined
Awards: Elite Winner 3x
Awards: Elite Winner 3x
Recognition of superior performance and excellence. Worked extremely hard and exceeded monthly goals while still maintaining the ability to assist new hires, drive sales goals and product knowledge.
Timeline
Team Lead/ Telesales Rep
Comcast Call Center
01.2017 - Current
Customer Service Representative
Ackerman Security Call Center
08.2016 - 12.2017
CSR/Universal Agent
Carter's Call Center
07.2016 - 08.2016
Product Support
Teletech WAH Call Center
02.2016 - 04.2016
Troubleshooting Support Agent
Turbo Tax Call Center
01.2015 - 07.2015
Account Manager
Global Electronic Services
11.2014 - 03.2015
Herzing University
Bachelor's degree from Business Administration
09.2013 - Current
Empire Beauty School
Master's degree from Cosmetology
03.2011 - 06.2012
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