Chandie Kent

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Performed Circulation desk tasks, check in/out materials, reserve materials, collect fines.
• Issued new patron cards and updated cards
• Assisted patrons with copier, printing from their mobile devices , and computers.
• Assisted patrons in locating materials.
• Performed all opening and closing procedures.
• Handled and maintained homebound book program.
• Properly assured library shelving of materials was performed accurately.
• Created courteous environment for patrons .
• Curated daily overdue materials and notifications to patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed a Notary program for Library patrons at low cost.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Launched new products and services with thorough market research, leading to increased revenue growth.
• Maintained cleanliness of entire library and delegated tasks to insure this was completed daily.

• Maintaining A+ inspections from three different agencies
• Clean the cafe to immaculate standards while minimizing waste
• Serve safe certified
• Manage and display inventory of pastries and other food items
• Stock coolers and back stock area while keeping a constant log of inventory
• Adjusting prices to maintain 65-85% profit based on items demand, wholesale price / retail
• Shop for the cafe and select fresh ingredients
• Close cafe including espresso machine, toasters, microwaves, floors, trash cans
• Cabinets, fridges, other areas
• Cashier, balance drawer and bank runs for needed money to successfully complete daily transactions, check register tape against daily transactions to balance for end of day.
• Streamlined ordering process and created pricing charts in accordance with increased costs

• Operate POS and endicia mailing system, sort mail based on type, create mailing labels based on customer requests and mail type, create and track registered mail, certified mail, and date stamp as appropriate, create proof of mailing certificates as requested, organize and order priority mailing supplies for all stores, organize and order retail merchandise for all stores and price appropriately with profit margins, rotate and discount merchandise seasonally and as sales dictate, open and close stores, open and close money drawers including full count of money made for the day and pull reports for sales, track sales of all merchandise including stamps and other mailing services daily and monthly, do yearly inventory to track loss / implement loss prevention measures as necessary, oversee employees and assist as needed with operations and questions, resolve any technical issues, resolve any guest complaints or issues and assist in resolving any USPS related delays and issues, clean stores, train and coach new and existing employees

Contact guests by various media to ensure satisfaction with their experience and confirm all repairs were acknowledged and completed as requested

• Follow up with guests that had concerns and resolve concerns to their satisfaction, making sure to make the guest aware of our genuine concern for their issue
• Resolve any customer service or vehicle service issues by either phone email or direct meeting with customers
• Address concerns then resolve to both their and the company's mutual satisfaction
• Contact guests by phone, or email to accomplish this
• CSI (customer satisfaction indicator) control and keep with in acceptable ranges and attempt to prevent any negative surveys before survey scores damage ratings by resolving any issues or concerns before the survey is taken
• (guest survey management)

• Serve and greet guests, take orders, open the restaurant including prepping the front of house and salad bar and bar area each day, make food drink and dessert recommendations to increase sales, ensure guest satisfaction, bus and clear tables, side work such as silverware, table tops, sweeping, closing food stations

• Filing, faxing, copying, handling all incoming phone calls & reception, invoicing of daily haul sheets, e-filing, payroll and payroll deductions, proper processing of all applications including W4/I9 for drivers and sub-contractors, daily dispatching of trucks for multiple jobs/drivers including contacting sub leasers, review DVIRs and process work orders for repair, write any communications/letters, read and follow up on e mails.

• Complete month end billing, collect payments, utilize one-site, coordinate evictions, payment agreements, complete security deposit refund statements, manage staff, train and coach new employees, monitor and evaluate maintenance performance, reconcile daily cash flows, compose and complete lease files, communicate with apartment locators
• Accommodate residents' needs, show and tour the community, work with prospects through application process, and compose resident communications
• Also basic office work: filing, faxing, compose and distribute communications, greet residents/prospects, answer phones, schedule appointments, greet residents upon entering office.

• Greet and seat guests upon arrival (host), light bartending, run food, take orders, bus tables, serve, table touches for guest satisfaction, handle and resolve guest complaints, open the restaurant, cash counts/guest counts, manage employees, prepare station map for servers, and ensure side work was completed, prep certain kitchen areas, answer phones, close drawers, close restaurant

• Complete month end billing, collect payments, utilize one-site and core logic, coordinate evictions, payment agreements, complete security deposit refund statements, manage staff, train and coach new employees, monitor and evaluate maintenance performance, reconcile daily cash flows, compose and complete lease files, communicate with apartment locators
• Accommodate residents' needs, show and tour the community, work with prospects through application process, and compose resident communications
• Also basic office work: filing, faxing, compose and distribute communications, greet residents/prospects, answer phones, schedule appointments, greet residents upon entering office.

• Completed month end processing, collected payments, utilized Rent Roll, coordinated evictions, completed security deposit refund statements, managed staff, trained and coached new employees, monitored and evaluated maintenance performance, reconciled daily cash flows, composed and completed lease files, communicated with apartment locators
• Accommodated residents needs, showed and toured community, worked with prospects through application process, composed resident communications, basic office related duties such as phones, filing, greeting residents upon arrival, filing, faxing.

• Assist with month end processing, utilize Real Page/Onesite/Crossfire, collect payments, deal in budget control, assist with adjusting rents and specials, process batches, process and review weekly reports, manage staff, coach new employees, compose final account statements, coordinate evictions, update vender files, compose resident communications, certified in Grace Hill training programs
• Analyze marketing strategy, update websites, out-reach marketing, complete market surveys
• Respond to leads via internet, phone and walk-in traffic, show and tour the community, conduct follow-up communication, complete application processing, complete and compose lease files, complete new resident orientations
• Resident relations, resident retention, generate lease renewals, compose and distributed community newsletters, accommodate residents' needs.

• Completed month end processing, collected payments, utilized Rent Roll, coordinated evictions, completed security deposit refund statements, managed staff, trained and coached new employees, monitored and evaluated maintenance performance, reconciled daily cash flows, composed and completed lease files, communicated with apartment locators
• Accommodated residents needs, showed and toured community, worked with prospects through application process, composed resident communications.

• Developed and implemented lesson plans, organized the environment conducive to age-appropriate level, established rules and guidelines, instructed group and individual lessons, supervised children, and conducted parent/teacher discussions.