Chandilyn Davis
Houston,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Customer Service Rep III
City of Houston
Houston , TX
2022.11 - Current
- Computes, authorizes, and prepares documentation to fulfill customers' requests
- Drafts and implements standard operating procedure (SOP) revisions
- Creates PowerPoint presentations, agendas and other meeting required materials
- Research and review customer inquiries by using departmental software
- Collects data and requests additional information when needed
- Prepares written records, as well as original correspondence to customers
- Generate weekly summary reports
- Responds to customers' questions received over the phone, face-to-face, digitally or through the mail
- Provides information to customers who require additional information for partner agencies
- Scans and uploads documents
- DocuSign for submission of documents
- Performs as a liaison between our bureau and the public regarding various department initiatives.
Customer Service Rep II
City of Houston
Houston , TX
2019.02 - 2022.11
- Assist internal and or online customers with various inquiries: forms, changes, policies, payments, information as required by the bureau
- Research and review individual requests, gather information, and request further documentation as needed based on bureau need
- Update departmental excel sheets with current metrics and required details to maintain department consistency
- Prepare payment documentation to note transactions and use effective questioning techniques to verify/confirm customer concerns
- Maintain and monitor various records and reports
- Educate public on Vital Statistics policies, procedures, and provide information to customers requiring additional assistance
- Assist with providing correct information to customers who require additional information for partner agencies.
Customer Service Rep I
City of Houston
Houston , TX
2016.09 - 2019.02
- Maintain certified birth and death records for the City of Houston and issuing records to customers
- Performed adjustments and creating non-public documents with the use of City Systems such as TxEver, AMCAD, data entry and applying local file numbers to better organize documents
- Assisting the public and providing information for use in obtaining certified documents and assisting employees on generating update certificates of death for their customers.
Leasing Consultant
The Liberty Group
Houston , TX
2015.07 - 2016.08
- Assisted in creating and completing leasing packages for rentals and maintained an 80%+ occupancy rate as well as process denial letters if needed to inform applicants of application rejection
- Assisted in the marketing aspect of the apartments by creating Facebook pages and staying informed of customer complaints and comments to ensure customer satisfaction
- Greeted all applicants and collected and recorded application fees as well as deposits accurately.
Texas Works Advisor
Texas Health & Human Services
Houston , TX
2014.09 - 2015.06
- Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs
- Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system
- Compute and authorize benefits based on eligibility determination
- Process work in accordance with state and federal regulations and established procedures, guidelines and other time bound restrictions.
Education
Associates of Arts -
Houston Community College
Houston, TX12.2012
Bachelor of Arts, Health Administration -
Texas Southern University
Houston, TXSkills
- Strong verbal and written communication skills
- MS Office Applications
- Detail-Oriented
- Paperwork Processing
- Data Entry
- Lead Generation
- Order Processing
- Clerical Support
- Multi-Task Management
Timeline
Customer Service Rep III
City of Houston
2022.11 - Current
Customer Service Rep II
City of Houston
2019.02 - 2022.11
Customer Service Rep I
City of Houston
2016.09 - 2019.02
Leasing Consultant
The Liberty Group
2015.07 - 2016.08
Texas Works Advisor
Texas Health & Human Services
2014.09 - 2015.06
Associates of Arts -
Houston Community College
Bachelor of Arts, Health Administration -
Texas Southern University
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