Chandiss Wiseman
Memphis,TN
Summary
Customer-focused professional with over 7 years of experience in fast-paced environments. Founded a mobile beauty business in 2021, delivering personalized service and fostering strong relationships with diverse clientele. Expertise includes client care, scheduling, and maintaining high hygiene standards while adapting to changing priorities. Committed to ensuring safety, comfort, and satisfaction in every interaction.
Overview
8
8
years of professional experience
Work History
Professional Lash Artist
BeautyByChandiss LLC
Memphis, TN
07.2021 - Current
- Established and operated mobile eyelash business, catering to diverse clients in their homes and preferred locations
- Create a welcoming, comfortable experience from first contact through service and follow-up
- Actively listened to clients' preferences and concerns, customizing services to ensure satisfaction while maintaining professionalism
- Maintain strict hygiene, sanitation, and safety practices to protect client comfort and trust
- Managed scheduling changes, late arrivals, and last-minute requests with adaptability and composure
- Resolve concerns with care and integrity-owning mistakes, offering solutions, and leaving the client feeling respected
- Ensured confidentiality of client details during all interactions
- Communicate clearly about timing, aftercare, and expectations so guests feel informed and looked after
Customer Service Representative
Xpress Care Solutions
Memphis, TN
09.2024 - 05.2025
- Delivered professional, empathetic customer service, clearly communicating appointments, expectations, and service information to enhance customer understanding.
- Built positive relationships with customers through patience, active listening, and a welcoming demeanor.
- Responded to customer questions and concerns while maintaining professionalism in challenging situations.
- Consistently met performance expectations while balancing multiple customer needs and priorities.
- Established and managed customer accounts for services including warranties and returns, ensuring accurate records and smooth transactions.
- Exhibited reliability, adaptability, and attention to detail while effectively handling customer needs in a fast-paced environment.
Customer Care Analyst
Alvata Co. LLC
Memphis, TN
11.2022 - 06.2024
- Provided customer-focused support by analyzing concerns and developing resolutions that addressed customer needs.
- Communicated with customers and internal teams to resolve issues and enhance overall service experience.
- Demonstrated strong problem-solving and critical-thinking skills when resolving customer and operational issues.
- Managed administrative responsibilities with accuracy while consistently meeting performance expectations.
- Used data visualization and reporting tools to identify trends and provide actionable recommendations.
- Managed multiple administrative responsibilities while maintaining accuracy and meeting performance expectations.
Healthcare Customer Service Representative
Skylea Enterprise LLC
Memphis, TN
05.2018 - 10.2022
- Delivered empathetic and professional service while assessing individual customer needs.
- Responded to customer inquiries and offered tailored assistance based on unique circumstances.
- Maintained accurate customer accounts and databases, completing updates and corrections.
- Maintained a calm, compassionate approach when assisting customers with sensitive or stressful situations.
- Protected confidential information while adhering to HIPAA requirements and established procedures.
- Provided calm and compassionate support to customers facing sensitive or stressful situations.
- Worked collaboratively with team members while managing multiple priorities in a fast-paced environment.
Education
High School -
Collierville High School
Collierville, TNSkills
- Beauty Industry Trends
- Exceptional Customer Service
- Client Consultation
- Customer Relations & Hospitality
- Attention to Detail
- Problem solving
- Adaptability & Flexibility
- Time Management & Organization
- Fast-paced multitasking
- Professionalism & Positive Attitude
- Conflict resolution
- Interpersonal skills
- Team collaboration
- Cultural awareness
- Active listening
- Emotional intelligence
- Priority management
Timeline
Customer Service Representative
Xpress Care Solutions
09.2024 - 05.2025
Customer Care Analyst
Alvata Co. LLC
11.2022 - 06.2024
Professional Lash Artist
BeautyByChandiss LLC
07.2021 - Current
Healthcare Customer Service Representative
Skylea Enterprise LLC
05.2018 - 10.2022
High School -
Collierville High School