Chandlar Kirubakaran J
San Diego,CA
Summary
A seasoned Project Lead with a proven track record at AIG Technologies, Inc., I excel in leveraging my expertise in AWS, Adobe Experience Manager, and leadership skills to drive system availability and project success. Achieved consistent 100% system uptime by skillfully managing and troubleshooting across diverse platforms, underscoring my commitment to excellence and team coordination.
Overview
18
18
years of professional experience
Work History
Project Lead
AIG Technologies, Inc.
07.2018 - Current
- Monitoring the system and application availability by various monitoring tools like Dynatrace, Splunk and Akamai for any hits and crawler activity ensure 100% availability 24
- 7
- Performing maintenance on Adobe Experience Manager application server instance
- Troubleshooting issues raised by Business in ServiceNow, JIRA, providing technical solutions
- Executing changes to implement new site launches and sub-domains, general application maintenance and troubleshooting issues related to site and application availability
- Working with UNIX/Windows patching team to get the application downtime with minimal impact on production and have the servers update patch level for compliance
- Working on and fixing issues raised by end users and online customers on the site to ensure smooth user experience
- Managing the EC2 instances collect monitoring records from AWS console to get performance details
- Snapshot backup on the AWS instance and restore in case required
- Importing SSL certificates in AWS ALB and ACM
- Cache invalidations for site when required in AWS Cloud Front
- Checking the logs in AWS cloud watch for any spam or bot IP crawling traffic to determine good and bad BOTS and block the same in Imperva WAF
- Creating Splunk alerts for the bot attacks identification and replication queue blocks by onboarding the AEM access/request logs to take proactive action to fix an potential issue
- Tools and Technology: Linux Web (apache), Dynatrace, Splunk, CA-APM, Adobe Experience Manager content management, AWS, JIRA, Confluence, Jenkins, GIT, Akamai content delivery, AWS Cloud Front
Support Executive
Home Depot of Canada Inc.
12.2016 - 06.2018
- Monitoring the system and application availability by various monitoring tools like Dynatrace, Omniture monitoring of errors on site with Splunk and Akamai for any hits and crawler activity ensure 100% availability 24/7
- Troubleshooting issues raised by Business in JIRA and providing technical solutions
- Executing deployment on various environment’s including production via Bamboo and troubleshooting issues related to bamboo, JIRA, and confluence tools
- Working with UNIX/Windows patching team to get the application downtime with minimal impact on production and have the servers in update patch level for compliance
- Tools and Technology: Linux Web (apache) & DB (Oracle), Dynatrace/Gomez, Splunk, Omniture, SAP Hybris system for product price, retail and orders, Adobe Experience Manager content management, Google Cloud Platform GCP, Solr indexing, Bamboo, JIRA, Confluence, Akamai content delivery
Support
The Home Depot, Inc.
Atlanta, Georgia
07.2015 - 12.2016
- Home Decorators collection is simple website hosted for The Home Depot company, on which the major task of maintenance, availability, metrics, and order processing was handled
- Certificate procurement and installation, order processing and validation on daily report and change management handling was day today task
- Addressing customer queries on content updates/changes cache related issues, order status and re-processing are basic responsibilities
- Tools and Technology: Rocket Universe DB, Linux Web (apache), Akamai CDN
Business Analyst
Tata Industrial Services Ltd
04.2015 - 07.2015
- Played the role of Business Analyst in working with customer to understand the requirement and create respective functional and understanding documents
- Translate the same to SAP hybris development team to complete the modules in alignment with the requirement
- Tools and Technology: SAP Hybris, content management
Product Specialist
Motorola Solutions Inc.
Chicago, Illinois
07.2011 - 03.2015
- Monitoring the system and application availability by various monitoring tools like xymon, hobbit and HP BAC and ensure 100% availability 24
- 7
- Installation of Flexnet Manager and configuration of different vendor demons along with install of license files and corresponding logfile configurations
- This involves contacting vendor for the license file and assigning port on servers for the license to be configures and used
- Analysis on reported issues and providing solution on time
- Working with different application and licensing vendors to get patches for applications and fixes also to get license for the tools and renewal of the license based on usage reports
- Monitoring of incident tickets on Service now and creating and managing change request and problem management for changes and outages on application
- Presenting weekly and monthly metrics to Motorola management
- Preparation of maintenance manuals, SOPs, and project related documents and to upload them to compass
- Managing Kintana changes and release of packages according to change management process and following the ITIL standards
- Tools and Technology: HP Kintana/PPM, IBM ClearCase, Flexera SAM, Xymon/Hobbit/HP-BAC
System Analyst
Motorola Mobility Inc.
07.2008 - 07.2011
- Involved in Monitoring and Analysis of tickets using BMC ticketing tool
- Presenting weekly and monthly metrics to Motorola management
- Preparation of maintenance manuals, SOPs, and project related documents and to upload them to compass
- Deploying of the war files or the ear files provided by the development team on the WebLogic instances and smoke testing and doing functional tests before and after the deployment
- Working with the vignette content editing team and fixing issues observed on publishing or any content changes needed on the preview (staging) and site launching for different countries and regions
- Working with the vignette support on issues that require the vendor team for resolution
- Content export, import and migrations are also done as per business requests
- Tools and Technology: Vignette Content Management, WebLogic 10, HP-BAC, Linux Web (apache), Akamai CDN
System Analyst
Motorola Inc.
05.2007 - 06.2008
- Production support for the Comergent ecommerce B2C US stores Motorola’s Incident management, problem management and Change management
- Involved in Monitoring and Analysis of tickets using BMC ticketing tool
- Preparation of maintenance manuals, SOPs and project related documents and to upload them to compass
- Checking for the order flow from Comergent to Siebel and various other applications till it gets shipped
- Monitoring for the order flow though the applications and checking for the missed-out orders and working on to get the same imported in to Siebel application
- Bridging between the sterling commerce in case of the down times and follow up for RCA’s
- Involving in month end closing activities as part of fiscal closing per Motorola business calendar
- Tools and Technology: Comergent eCommerce, Seibel call center, Linux Web (apache)
Education
Bachelor of Technology - Information Technology
Anna University
05.2006
Skills
- RHEL 6X
- Client communications
- Gathering requirements
- Leadership skills
- Project Management
- Requirements Gathering
- Root Cause Analysis
- Project Planning
- Project Coordination
- Project Documentation
- RHEL 7X
- RHEL 8X
- CentOS
- Solaris 10
- Ubuntu
- Windows
- AWS
- Comergent ecommerce
- Seibel
- Vignette Content Management
- WebLogic
- ClearCase
- DOORS
- HP-Kintana
- Flexera
- Rocket Universe DB
- SAP Hyrbis
- Adobe Experience manager
- Shell Scripting
- Java bug analysis
- GIT
- Jenkins
- JIRA
- PowerShell
- ServiceNow
- Dynatrace
- Splunk
- CA-Wily
- APM
- Omniture
- Akamai (CDN)
- HP-BAC
Accomplishments
- Received Bravo and Wow award from client for 'Onboarding of Engineering tools project' and successful testing project completion and go live on 'vignette content management.'
- Received best auditor award for performing multiple internal audits.
- Received multiple team awards and on the spot awards and special commitment award for participation in multiple community service events.
Training
- ITIL V3 Foundation Certification Course - ILT
- Process: Agile Way of Working Foundation
- Leader in You/ ASCENT- The Foundation for your Leadership Journey - Certificate
- IT IS ITIL 2011 Foundation Training Program - ILT
- Leadership Workbench - Client Communication - ILT
- Agile Way of Working
- AWS Certified Solutions Architect – Associate
Residentaddress
7336 Parkridge Blvd, #536, Irving, Texas, 75063
Personal Information
- Passport Number: Yes
- Date of Birth: 07/06/84
- Nationality: Indian
- Marital Status: Married
Timeline
Project Lead
AIG Technologies, Inc.
07.2018 - Current
Support Executive
Home Depot of Canada Inc.
12.2016 - 06.2018
Support
The Home Depot, Inc.
07.2015 - 12.2016
Business Analyst
Tata Industrial Services Ltd
04.2015 - 07.2015
Product Specialist
Motorola Solutions Inc.
07.2011 - 03.2015
System Analyst
Motorola Mobility Inc.
07.2008 - 07.2011
System Analyst
Motorola Inc.
05.2007 - 06.2008
Bachelor of Technology - Information Technology
Anna University
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