Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chandlar Maiden

Boynton Beach,FL

Summary

Committed employee offers 13 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Home Health Aide

Visiting Nurses Association
01.2013 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Provided transportation and appointments management.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Transported clients for medical and personal outings.
  • Trained new staff members on best practices for home health care.

Customer Service Representative

Sagility Health
01.2020 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Medical Assistant

Kidney & Hypertension Specialist
02.2012 - 01.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Education

Medical Assistance - Medical

Florida Career College - Miami
Miami, FL
02.2012

Skills

  • Assisted Living
  • Personal Care Assistance
  • Special Needs Care
  • Wellness Support
  • Patient Massage
  • Electronic Medical Record Software
  • Patient Rapport
  • Medical Histories and Vital Statistics
  • Recording Vital Signs
  • Patient Transport

Certification

  • HHA - Home Health Aide
  • CMA - Certified Medical Assistant
  • First Aid/CPR Certified

Timeline

Customer Service Representative

Sagility Health
01.2020 - 06.2023

Home Health Aide

Visiting Nurses Association
01.2013 - Current

Medical Assistant

Kidney & Hypertension Specialist
02.2012 - 01.2020

Medical Assistance - Medical

Florida Career College - Miami

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Chandlar Maiden