Chandler Avey
Jackson
Summary
Dedicated service advisor with proven skills in customer relationship management, service scheduling, and estimate preparation. Committed to enhancing service quality and delivering exceptional customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Advisor
West Bend Harley-davidson
West Bend
05.2025 - Current
- Scheduled service appointments and managed customer follow-ups.
- Assisted customers with product inquiries and service recommendations.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Collaborated with team members to enhance overall customer experience.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Crew Trainer
Culver's Restaurant
West Bend
03.2022 - Current
- Trained new crew members on operational procedures and safety protocols.
- Collaborated with management to resolve crew issues and improve workflow.
- Demonstrated proper use of equipment and tools during training sessions.
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
Estitmating Assistant/Sales
Midwest Iron Milwaukee WI
Milwaukee
12.2024 - 03.2025
- Assisted in maintaining organized filing systems for project documentation.
- Conducted research to gather information for upcoming projects and initiatives.
- Edited correspondence and documents for clarity and professionalism.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
Assistant Service Manager
Blain's Farm & Fleet
Grafton
10.2022 - 12.2024
- Assisted in managing daily operations and customer service initiatives.
- Oversaw service quality standards to align with company expectations.
- Implemented process improvements to streamline service delivery and efficiency.
- Assigned tasks to technicians based on their skill level and experience.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
Sales and Service Associate
Hart Automotive
Milwaukee
07.2020 - 10.2022
- Handled customer complaints with empathy and effective solutions.
- Monitored sales floor for cleanliness and product availability.
- Developed relationships with regular customers to enhance their experience.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided exceptional customer service to ensure customer satisfaction.
- Completed assigned tasks within established time frames.
- Greeted customers and assessed their needs.
Cashier
BP Plaza
jackson
04.2017 - 08.2017
- Processed customer transactions efficiently and accurately at BP Plaza.
- Maintained clean and organized cashier area to enhance customer experience.
- Handled cash, credit, and debit payments securely and responsibly.
- Assisted customers with inquiries about products and services available.
- Conducted regular inventory checks to support stock management efforts.
- Resolved customer complaints promptly to maintain satisfaction levels.
Education
High School Diploma -
West Bend East
West Bend, WI06-2017
Skills
- Customer relationship management
- Vehicle inspection
- Estimate preparation
- Service scheduling
- Parts ordering
- Time management
- Customer service
- Team collaboration
- Conflict resolution
- Problem solving
- Attention to detail
- Communication skills
- Training and development
- Price quoting
- Clerical support
- Repairs scheduling
- Records maintenance
- Customer consulting
- Service order flow
- Team player mentality
- Call center operations
- Tech-Savvy
- Reporting and documentation
- Point-of-sale system
- Goal-oriented mindset
- Strong work ethic
- Service estimates
- Product training
- Mechanical aptitude
- Complaint resolution
- Excellent communication
- Computer skills
- Quality inspection
- Sales expertise
- Handling customer complaints
- Bill preparation
- Technical support
- Client rapport
- Warranty claims process management
- Service recommendations
- Order fulfillment
Certification
DMV Agent
Timeline
Service Advisor
West Bend Harley-davidson
05.2025 - Current
Estitmating Assistant/Sales
Midwest Iron Milwaukee WI
12.2024 - 03.2025
Assistant Service Manager
Blain's Farm & Fleet
10.2022 - 12.2024
Crew Trainer
Culver's Restaurant
03.2022 - Current
Sales and Service Associate
Hart Automotive
07.2020 - 10.2022
Cashier
BP Plaza
04.2017 - 08.2017
High School Diploma -
West Bend East
Similar Profiles
Madison MillerMadison Miller
Service Manager at West Bend Harley DavidsonService Manager at West Bend Harley Davidson
Shonitra BenjaminShonitra Benjamin
Parts to Service Liaison – Parts Manager at Thunder Tower West Harley-DavidsonParts to Service Liaison – Parts Manager at Thunder Tower West Harley-Davidson
Neely HinkleNeely Hinkle
Apparel and Licensing Associate at Wild West Harley-DavidsonApparel and Licensing Associate at Wild West Harley-Davidson
TAYLOR MARCUSSENTAYLOR MARCUSSEN
Customer Service Representative at MISSISSIPPI 811, INC.Customer Service Representative at MISSISSIPPI 811, INC.
Heather PesiganHeather Pesigan
Registered Nurse at HCA Florida Memorial HospitalRegistered Nurse at HCA Florida Memorial Hospital