Summary
Overview
Work History
Education
Skills
References
Timeline
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Chandler Balter

Boca Raton,FL

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

7
7
years of professional experience

Work History

Parts Manager

FranSam Auto Collision
Boynton Beach, FL
02.2023 - Current
  • Assisted technicians in locating hard-to-find parts by researching alternative sources of supply.
  • Evaluated returned items for refunds or exchange opportunities.
  • Provided customer service by answering inquiries about repair status.
  • Performed quality inspections of completed vehicle repairs.
  • Ordered parts required for vehicle repairs.
  • Researched part availability to reduce repair timeframes.
  • Monitored inventory levels of supplies needed for repairs, ordering additional items as needed from vendors.
  • Communicated effectively with insurance companies, documenting in detail each process of repair.

Account Executive

East Coast Capital
Boca Raton, FL
04.2022 - 02.2023
  • Developed and maintained relationships with potential borrowers through effective communication on the phone.
  • Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
  • Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
  • Provided training and support for team members on how to use the CRM system effectively.
  • Identified opportunities related to outbound cold calls.

Corporate Trainer

BurgerFi
Delray Beach, FL
01.2019 - 04.2022
  • Developed and implemented training programs to improve employee performance.
  • Organized and facilitated team building activities to build a cohesive work environment.
  • Maintained records of all participant feedback from trainings and reported results to management team.
  • Provided post-training follow-up support such as answering questions or providing additional resources.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.

Supervisor

BurgerFi
Secaucus, NJ
10.2017 - 12.2018
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Accurately counted and balanced cash drawer at the end of each shift, maintaining 100% accuracy

Education

High School Diploma -

Livingston High School
Livingston, NJ
06-2014

Skills

  • Customer Relations
  • Quality Control
  • Relationship building and management
  • Networking abilities
  • Goal-Oriented
  • Strong Communication and Interpersonal Skills
  • Complex Problem-Solving

References

References available upon request.

Timeline

Parts Manager

FranSam Auto Collision
02.2023 - Current

Account Executive

East Coast Capital
04.2022 - 02.2023

Corporate Trainer

BurgerFi
01.2019 - 04.2022

Supervisor

BurgerFi
10.2017 - 12.2018

High School Diploma -

Livingston High School

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Chandler Balter