Chandler Carter
Charlotte,NC
Summary
Scrum-certified senior product owner with experience working with and managing multiple product development teams. Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions to deliver high-quality software and business value.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Product Owner/Design Operations Producer
PNC
02.2023 - Current
- Involved in research, outreach, contract negotiations, onboarding, and project planning with new external vendors
- Lead sprint retrospectives, sprint refinements, and sprint planning meetings for primary team
- Act as Scrum Master, overseeing sprint management across multiple teams to drive project progress
- Manage and administer multiple Jira projects, ensuring streamlined workflow and task tracking
- Direct project management activities, including timeline design, road mapping, and milestone tracking
- Lead process improvement initiatives across design operations, identifying areas for optimization
- Automate processes where appropriate, increasing productivity and reducing manual effort
- Source vendors for replacement technologies, enhancing operational efficiency and maintaining business operations within department
- Create and maintain reporting pipelines and develop and present data visualizations based on reporting results
- Present digital design items before various committees for approval and governance, ensuring project alignment with organizational standards
- Support governance processes for the internal design system, maintaining high standards and compliance
- Design, administer and support design QA review project that found 800+ front end bugs
- Train new team members in processes and procedures, ensuring smooth onboarding and consistent performance
- Facilitate communication between design and development teams, promoting collaboration and efficiency
- Coordinate efforts between design and development teams, ensuring alignment and maintaining center of excellence standards
- Oversee various projects within digital design as the assigned project manager, managing all aspects from initiation to completion
Senior Product Owner
Tryon Direct
01.2022 - 12.2022
- Worked on long term project to develop full service EHR/EMR platform for primary client with expectation to take fully to product marketplace
- Translate business requirements into workable user stories for pipeline and backlog
- Report to stakeholders and leadership on a regular basis with projections and feature development statuses
- Maintain user story backlog and move features through the SDLC process
- Brought features and functionality to the company platform from conception to UAT & implementation
- Performed requirement gathering for platform changes and new features/functionality
- Worked with different departments throughout the company to bring new features to the platform including but not limited to design, development, and QA
- Worked alongside the development team to QA test and diagnose bugs within new and existing features
- Performed interviews and provide feedback for potential candidates when department is hiring
- Trained new hires, existing co-workers, and members of other departments on features and processes
- Represented the company and project on external and 3rd party vendor calls, assessments, and implementations
- Kept company platform certifications and processes compliant with governing/issuing body
- JIRA Admin for organization
- Lead certification process with office of the national controller, passing all criteria on first attempt
- Ran successful in-clinic UAT pilot program of newly developed production environment
Product Owner
Tryon Direct
08.2020 - 12.2021
- Initial stages of long term project to develop full service EHR/EMR platform for primary client with expectation to take fully to product marketplace
- Perform requirement gathering for platform changes and new features/functionality
- Research new technologies and techniques to bring new functionality to current platform
- Report to stakeholders and leadership on progress with new feature development
- Work along side the development team to QA test and diagnose bugs within new and existing features
- Provide feedback for potential candidates when department is hiring
- Represent the company and project on external vendor calls, assessments, and implementations
- Created and maintained Tableau dashboards for internal reporting for company wide operations
- Provided visualizations of data analysis for client presentations to contribute to retail program sales
- Produced the data analysis visualizations for sales pitch that brought LendingTree on as a client to the DPS program
- Built and maintained access database with accompanying data entry forms to support retail operations
- Built updated Tableau reporting dashboard hub that improved and expanded KPI reporting for DPS program by approximately 17%
Data Analyst
Premier Inc.
07.2020 - 08.2020
- Created reporting pipeline automation that reduced daily reporting production time by approximately 45 minutes
- Took reporting requirements from leadership and turned them into internal facing Tableau dashboards
- Attended team meetings to keep project timelines informed and up to date
- Updated and maintained company shared excel file for reporting
- Provided requested reports to team lead and worked assigned projects as directed
Education
Master of Science - MS - Data Analytics
12.2021
Bachelor's degree - Sociology
01.2018
Skills
- Backlog Management
- Agile Methodologies
- Scrum framework
- Product lifecycle management
- Data-driven decision making
- Release planning
- Stakeholder management
- Product planning
- Software development lifecycle
- User acceptance testing
- Software development tools: JIRA, confluence
Certification
- Certified Scrum Product Owner (CSPO)
- Data Science Methodology
- Data Analysis with Python
- Open Source Tools for Data Science
- AI for Product Management
Timeline
Senior Product Owner/Design Operations Producer - PNC
02.2023 - Current
Senior Product Owner - Tryon Direct
01.2022 - 12.2022
Product Owner - Tryon Direct
08.2020 - 12.2021
Data Analyst - Premier Inc.
07.2020 - 08.2020
Southern New Hampshire University - Master of Science - MS, Data Analytics
Averett University - Bachelor's degree, Sociology
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