Chandler Cooper
Acworth,USA
Summary
Dedicated department manager with 8 years of experience in retail operations, specializing in customer service and team leadership. Proven ability to manage multiple tasks while maintaining high-quality standards and achieving operational goals. Skilled in employee training and collaboration with management to drive departmental success. Seeking to leverage extensive experience in a security-focused role to ensure safety and service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Grocery Clerk & Grocery Replenishment Specialist
Publix
08.2022 - 07.2025
- Effectively Communicate with management on a consistent basis.
- Handled customer complaints and feedback effectively, aiming for resolutions that fostered customer loyalty.
- Show ownership of assigned department.
- Provide excellent high quality customer service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Head Receiver
Kroger
11.2021 - 07.2022
- Demonstrate Effective Planning, Effectively Organize To Department Standards, Create Detailed Monthly Sale Reports, Communicate with Vendors on a consistent basis
- Assisted in cycle counting tasks, contributing to accurate inventory levels and minimizing stock discrepancies.
- Managed returns process efficiently, ensuring proper documentation and communication with vendors regarding product issues or damages.
- Collaborated with team members to unload deliveries, optimizing time management and workflow.
Dairy Manager, Checker, Grocery Clerk
QFC, Quality Food Centers
08.2017 - 10.2021
- Adhered to quality and service standards to support operational goals, Demonstrated ability to manage multiple tasks while remaining adaptable and flexible, Assisted with new hire orientation and employee training, Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Streamlined dairy operations for increased productivity by optimizing staff scheduling and task delegation.
- Fostered a positive shopping experience for customers through prompt and courteous service, addressing any concerns or complaints swiftly.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Analyzed sales data to identify trends and make informed decisions on product assortment adjustments, maximizing profitability.
- Ensured safety compliance within the dairy department, leading regular safety audits and addressing potential hazards promptly.
Education
High School Diploma -
Evergreen T.E.C
01.2016
Skills
- Conflict Resolution - Expert
- Employee Training - Expert
- Workforce Management - Advanced
- Basic Mathematical Calculations - Expert
- Stockroom Organization - Advanced
- Service Provider Communication - Advanced
- Freight Handling - Expert
- Customer Service - Expert
- Punctual and reliable
- Flexible schedule
Certification
- 24 Hour Unarmed Security Guard Course Certification
- 15 hour Armed Guard Training Certification
- AED Certified
- First Aid Certified
- CPR Certified
Timeline
Grocery Clerk & Grocery Replenishment Specialist
Publix
08.2022 - 07.2025
Head Receiver
Kroger
11.2021 - 07.2022
Dairy Manager, Checker, Grocery Clerk
QFC, Quality Food Centers
08.2017 - 10.2021
High School Diploma -
Evergreen T.E.C
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