Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chandler Cox

Kalamazoo,MI

Summary

Proven to excel in fast-paced environments, I leveraged my exceptional customer service and cash handling skills at Webers to significantly increase sales. My collaborative efforts and problem-solving abilities have consistently enhanced guest experiences and operational efficiency, underscoring my strong work ethic and commitment to excellence.

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Professional with significant experience in customer-facing retail environment, highly skilled in sales, inventory management, and customer service. Known for strong focus on team collaboration and flexibility in adapting to changing needs. Reliable and results-driven, excelling in maintaining positive atmosphere and ensuring customer satisfaction. Skilled in using point-of-sale systems, managing stock, and providing knowledgeable assistance to customers.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Server

Webers
12.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.

Retail Sales Associate

Ink Frenzy
09.2017 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Greeted customers and provided outstanding customer service.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.

Golf Shop Attendant

Clark Lake Golf Course
05.2024 - 08.2024
  • Assisted golf professionals with various tasks, including tournament preparation and execution.
  • Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
  • Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
  • Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
  • Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
  • Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
  • Improved efficiency of daily operations by managing the cash register, processing transactions, and reconciling end-of-day reports.
  • Resolved customer complaints with a solutions-oriented approach, ensuring satisfaction and maintaining a positive reputation for the golf shop.
  • Boosted sales revenue by effectively promoting golf shop merchandise and services to customers.

Golf Course Groundskeeper

Pierce Lake Golf Course
04.2019 - 10.2019
  • Collaborated with other groundskeepers to maintain consistently high standards across all areas of the golf course property.
  • Maintained optimal course conditions for golfers through regular mowing, edging, and trimming of greens, tees, and fairways.
  • Supported successful golf tournaments by preparing the course for optimal playing conditions during events.
  • Conducted regular inspections of equipment to ensure proper function, reducing downtime due to malfunctions or necessary repairs.
  • Repaired ground structures regularly, sticking to schedules, and meeting facility needs.
  • Increased golfer satisfaction by responding promptly to feedback regarding course conditions or specific concerns.
  • Assisted in the planning and execution of golf course renovation projects to improve playability and aesthetics.

Education

High School Diploma -

Chelsea Highschool
Chelsea, MI

No Degree - Sales And Marketing

Western Michigan University
Kalamazoo, MI
04-2027

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Sales promotions
  • Merchandise sales strategy
  • Targeted marketing
  • Customer service
  • Problem-solving
  • Teamwork and collaboration

Accomplishments

I take pride in my accomplishments, which reflect both my dedication and diverse skill set. Winning a high school state championship demonstrates my teamwork, discipline, and commitment to achieving goals. Earning scholarships and maintaining a GPA above 3.5 highlight my academic drive and ability to excel in challenging environments. Additionally, contributing to my family business from a young age has instilled in me a strong work ethic, adaptability, and an understanding of responsibility. These experiences equip me with the determination, skills, and values that make me a strong and reliable employee.

Timeline

Golf Shop Attendant

Clark Lake Golf Course
05.2024 - 08.2024

Server

Webers
12.2020 - Current

Golf Course Groundskeeper

Pierce Lake Golf Course
04.2019 - 10.2019

Retail Sales Associate

Ink Frenzy
09.2017 - Current

High School Diploma -

Chelsea Highschool

No Degree - Sales And Marketing

Western Michigan University

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Chandler Cox