Public safety professional with extensive experience ensuring community safety and security. Skilled in emergency response, conflict resolution, and risk assessment. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and effective in maintaining public order and safety.
Work History
Public Safety Officer 2
4 Years 4 Months
Advocate Health/Atrium | 04.2022 - Current
Enforced safety, security, quality and performance procedures, rules and requirements.
Utilized clear communication and interpersonal skills to build relationships with in patient and out patient citizens.
Worked closely with security personnel to identify and handle potential security threats, ensuring passenger safety.
Responded promptly to emergencies, coordinating with law enforcement and medical personnel.
Assisted in the evacuation of buildings during fire alarms or other emergencies, ensuring the safe and orderly exit of occupants.
Improved public trust with consistent community engagement and customer service.
Answered emergency calls for help from citizens, patients, and clinical staff in the behavioral health units.
Conducted routine patrols to monitor premises and deter criminal activity.
Detention Officer/ Corporal
5 Years 9 Months
Mecklenburg County Sheriff's Office | 12.2015 - 09.2021
Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
Responded promptly to emergency situations and provided medical aid.
Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
Supervised, controlled, and delegated the behavior of 30 to 60 inmates/residents per pod .
Assisted new trainee officers in learning policy and procedures.
Evaluated and trained new recruits, preparing them for successful integration into law enforcement duties.
Wrote daily reports and maintained logs of inmate activities and behaviors.
Attended to feeding, housing, and physical well-being of inmates.
Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
Trained new officers on operational procedures, enhancing team performance and consistency in practices.
Conducted physical searches of prisoners and premises in search of weapons and contraband.
Cashier/Deli/Pharmacy Tech
6 Years 3 Months
BI-LO | 08.2009 - 11.2015
Managed cash drawer, ensuring proper cash handling and reconciliation at shift end.
Trained new staff on register operations and customer service protocols, enhancing team performance.
Worked flexible schedule and extra shifts to meet business
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Welcomed customers and helped determine their needs.
Deli Associate
Regularly Clean and sanitizer the deli area, equipment and utensils to adhere to food safety safety standards.
Trained new associates on food safety protocols and customer service standards.
Conducted regular equipment maintenance checks to ensure operational efficiency.
Pharmacy Technician
Assist pharmacists in preparing and dispensing medications, ensuring accuracy and compliance with safety protocols.
Maintain Inventory levels, order supplies and manage stock to ensure the pharmacy operated efficiently.
Provide excellent customer service by answering patient questions and educating them about medications.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina Pembroke | Pembroke, NC | 12-2014
Major was in the field of Criminal Justice with a minor in Sociology