Chandler Floyd
Wichita Falls,TX
Summary
Customer-driven and service-focused individual with over 4 years of public service experience in hospitality. Polished with dynamic interpersonal skills and adept at working in a multicultural climate. Passionate about fostering excellent customer relations as well as a friendly workplace environment.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Continuum
04.2021 - 11.2022
- Assisted customers during selection process and helped choose perfect products to meet individual needs
- Cultivated strong rapport with customers by going above and beyond to create outfits tailored to clients unique personal style
- Implemented up-selling strategies by recommending additional purchase items such as accessories to boost revenue
- Performed regular cold calls and follow ups with clients introducing new merchandise to promote revenue and drive sales
- Managed inventory control, performed store opening and closing procedures
- Tracked stock using company inventory management software
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
International Flight Attendant
Flight Services International
03.2016 - 12.2020
- Properly execute safety equipment checks prior to every flight
- Politely greet and guide guests to ticketed seat locations
- Ensure guest baggage compliance on all flights
- Properly communicate between flight deck and cabin crew before and during flights
- Greet and assist passengers during boarding and deplaning
- Demonstrate safety and emergency instructions and procedures to guests prior to takeoff
- Answer questions and provide solutions to issues during flights
- Reassure guests during turbulence and when unexpected delays arise
- Properly operate galley equipment and prepare meals at scheduled intervals to serve guests
- Perform beverage and meal services while answering questions about food and drink options
- Thoroughly perform safety checks in cabin throughout all flights
- Perform final cabin checks after deplaning
- Assist in training newly hired employees
- Attend additional training in new safety procedures and requirements
- Help ensure onboard safety by remaining situationally aware at all times while on duty
Education
Bachelor of Arts - Radiology/BAAS
Midwestern State University
Wichita Falls, TX01-2025
High School Diploma -
Bowie High School
Bowie, TX2013
Skills
- Administrative Skills
- Front office support
- Strong adaptability to unexpected and/or last minute changes and situations
- Superb interpersonal skills and cultural sensitivity
- Experience in first class and VIP service
- Maintaining guest relations
- Ability to adapt quickly and calmly to various personality types
- Ability to adapt and work well in diverse and multicultural atmospheres
- Very comfortable with hospitality and guest services and accommodations
- Excellent time management
Timeline
Front Desk Agent
Continuum
04.2021 - 11.2022
International Flight Attendant
Flight Services International
03.2016 - 12.2020
Bachelor of Arts - Radiology/BAAS
Midwestern State University
High School Diploma -
Bowie High School
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