Chandler Jackson
Cumming,GA
Summary
Dynamic operations leader and analytical problem-solver with a proven ability to build and motivate high-performing teams while fostering exceptional customer relations. Expertise in independent decision-making and sound judgment drives impactful contributions to organizational success. Committed to enhancing employee engagement and performance through effective training, monitoring, and morale-building strategies. A strong track record in managing large-scale operations, strategic planning, and process optimization ensures efficient resource management and measurable results across multiple locations.
Overview
10
10
years of professional experience
Work History
Area Director of Operations
Mr. Clean Car Wash
04.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Streamlined operational processes to enhance efficiency across multiple locations.
- Over saw maintenance and parts ordering
Assistant General Manager
California Hand Wash
12.2020 - 04.2022
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Assistant Manager
Aqua Blue Car Wash
06.2018 - 12.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised daily operations to ensure exceptional service quality and customer satisfaction.
Quality Control Manager
North Georgia Premium Car Wash
03.2016 - 05.2018
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Updated quality control standards, methods, and procedures to meet company standards
- Developed comprehensive training programs for new team members, ensuring consistent performance across the board.
- Coordinated with maintenance department to establish preventive maintenance schedules for equipment, reducing downtime due to unexpected failures or malfunctions.
- Developed and implemented quality control procedures to ensure service excellence.
- Trained and mentored staff on quality standards and best practices.
Education
High School Diploma -
Fideles Christian School
Cumming, GA01.2017
Skills
- Data-driven decision making
- Operations management
- Organizational development
- Staff development
- Logistics management
- Workforce planning
- Facilities management
- Operational efficiency
- Strategic planning and execution
Timeline
Area Director of Operations
Mr. Clean Car Wash
04.2022 - Current
Assistant General Manager
California Hand Wash
12.2020 - 04.2022
Assistant Manager
Aqua Blue Car Wash
06.2018 - 12.2020
Quality Control Manager
North Georgia Premium Car Wash
03.2016 - 05.2018
High School Diploma -
Fideles Christian School