Summary
Overview
Work History
Education
Skills
Timeline
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Chandler Johnston

Santa Barbara,CA

Summary

Desire to work in a Highly proactive manager with six years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings.

Overview

8
8
years of professional experience

Work History

Bar and Restaurant Manager

Sandbar
02.2019 - 12.2024
  • Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
  • Increased staff retention through effective hiring, training, and performance management practices.
  • Managed inventory control processes for reduced waste and optimized profit margins.
  • Developed innovative marketing strategies for increased foot traffic and revenue growth.
  • Implemented cost-saving measures, resulting in significant operational savings without sacrificing quality or service levels.
  • Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
  • Collaborated with chefs on menu development for improved guest experience and increased sales.
  • Optimized table turnover rates by implementing efficient seating plans and reservation management systems.
  • Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
  • Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
  • Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.

Server

Sandbar
01.2017 - 02.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Sales Associate

Best Buy
08.2016 - 02.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Engaged with customers to build rapport and loyalty.

Education

Associate of Arts - Liberal Arts And Sciences

Santa Barbara City College
Santa Barbara, CA
12.2024

Skills

  • Scheduling coordination
  • Food safety compliance
  • Table management
  • Quality assurance
  • Conflict resolution
  • Guest satisfaction
  • Customer service excellence

Timeline

Bar and Restaurant Manager

Sandbar
02.2019 - 12.2024

Server

Sandbar
01.2017 - 02.2019

Sales Associate

Best Buy
08.2016 - 02.2018

Associate of Arts - Liberal Arts And Sciences

Santa Barbara City College

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Chandler Johnston