Chandler Lee
Atlanta,GA
Summary
Proven hospitality professional with extensive experience in event and beverage service, notably at Juice Wars Ent. Excelled in enhancing customer satisfaction and streamlining service operations, showcasing strong teamwork and beverage preparation expertise. Achieved significant improvements in event execution and guest experience through effective communication and quality control, without exceeding a 55-word limit. Smooth Banquet Server with diverse event experience, attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Track record of success in events with different guest sizes, menus and presentation requirements. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Communicative Bartender & Barback dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Event Server
Collective Coworkers
03.2022 - 06.2024
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
Bartender
Juice Wars Ent
05.2021 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Events Bartender
Self Employed Services
09.2021 - 03.2024
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
- Contributed to successful marketing initiatives by collaborating with the team on promotional materials highlighting signature beverages.
- Maintained a clean and organized bar area, ensuring optimal working conditions for efficient service delivery.
- Increased sales of premium drinks by educating guests about unique qualities and stories behind them.
- Utilized social media to promote upcoming events, attracting larger audience and boosting attendance.
- Collaborated with fellow bartenders and event staff to ensure seamless coordination and timely service during busy events.
- Promoted a safe environment for guests by consistently monitoring alcohol consumption patterns and intervening when necessary.
- Streamlined drink preparation process, reducing wait times for guests.
- Enhanced team performance by organizing weekly meetings to discuss improvements and share feedback.
- Enhanced guest experience by crafting customized cocktails based on individual preferences.
Lead Barback
San Manuel Band of Mission Indians
11.2022 - 06.2023
- Supported bartenders in providing exceptional service through timely glassware cleaning and restocking.
- Promoted positive work environment through proactive assistance to colleagues during peak hours.
- Cultivated loyal clientele through friendly interactions and attentive service, fostering strong relationships with patrons.
- Elevated overall guest experience through keen observation of patron preferences, anticipating needs before they arose.
- Expedited drink orders by accurately relaying customer requests to bartenders, resulting in faster service times.
- Strengthened vendor relationships by assisting in managing product orders, negotiating pricing, and resolving delivery discrepancies.
- Contributed to team success by cross-training in bartender duties for seamless coverage during busy periods.
- Played a key role in developing new bar policies and procedures, refining operational efficiency, and boosting overall performance levels.
- Ensured smooth operations by assisting with inventory management and promptly replenishing low stock items.
- Maintained a clean and organized workspace, leading to increased efficiency and productivity among staff.
- Demonstrated excellent communication skills while collaborating with staff members to address customer needs quickly.
- Enhanced customer satisfaction by efficiently preparing and stocking bar with necessary supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Restocked ice, condiments, and snacks.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area for special events.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers and provided friendly, knowledgeable service.
- Delivered food to customers at bar and tables.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Hotel Front Desk Agent
MGM Grand Detroit Casino
08.2021 - 12.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
- Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
- Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
- Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
Education
Certificate of Completion -
Gaslamp Bartending School
Riverside, CA04.2024
Skills
- Efficient food delivery
- English Fluency
- Food station setup
- Food preparation assistance
- Strong teamwork
- Reliability and punctuality
- Cleanliness and hygiene
- Food safety knowledge
- Food handling
- Order taking accuracy
- Guest Relations
- Professional Appearance
- Menu Memorization
- Food Running
- Event Setup
- Order Processing
- High-volume dining
- Beverage Preparation
- Table Setting Proficiency
- Food Delivery
- Front-of-house display creation
- Banquet Coordination
- Beverage Service Expertise
- Guest Seating Arrangements
- Customer Service
- Dining area maintenance
- Item promotion
- Time Management
- Punctual and Reliable
- Clear Communication
- Team Collaboration
- Cash Handling
- Safe Food Handling
- Flexible Schedule
- Event Setup and Breakdown
- Physical coordination
- Arranging banquet hall
- Food Service
- Hospitality service expertise
- Quality Control
- Performance Improvement
- Reliable transportation
- Menu Explanation
- Table arrangements
- Speech Clarity
- Supply Management
- Ordering Procedures
- Bar terminology
Accomplishments
Obtained a Bachelor of Science in Criminal Justice
Obtained a Bachelor of Arts in Political Science
Obtained Employee of the month twice while working as a desk agent
Certification
Obtained Food Handlers Card
Obtained RBS license
Obtained Bartending license and certification
Timeline
Lead Barback
San Manuel Band of Mission Indians
11.2022 - 06.2023
Event Server
Collective Coworkers
03.2022 - 06.2024
Events Bartender
Self Employed Services
09.2021 - 03.2024
Hotel Front Desk Agent
MGM Grand Detroit Casino
08.2021 - 12.2021
Bartender
Juice Wars Ent
05.2021 - 06.2024
Certificate of Completion -
Gaslamp Bartending School
Obtained Food Handlers Card
Obtained RBS license
Obtained Bartending license and certification
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