CHANDLER MCGILL
OneMain Financial
Evansville,Indiana
1
year of professional experience
Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues.
Work History
Senior Software Development
- Group Organization – Showcased proficiency in leading a team with limited game development expertise to successfully produce a comprehensive project.
- Software Solutions – Acquired coding skills on the go to elevate our project to meet the required standards and achieve a perfect score of one hundred.
Senior Development Course
- Data Management- Extracting large amounts of data and putting it into files and formats for group members to use.
- Data Verification – Thoroughly validating more than 2700 data files to ensure the accuracy of all information.
- Versatility – After completing the data-related work, we were tasked with undertaking various other assignments to enhance Archiebot.
Server
- Customer Service - Provided exceptional customer service to guests, addressing their wants and needs and relaying to the kitchen team demonstrating a strong sense of communication.
- Business Management – Serving tables is optimizing yourself to make the most money possible. By being an excellent and charismatic salesman, I have shown great business management skills.
- Adaptability – Given all the things that can go wrong in the food industry you have to be able to adapt to who and what is going on around you.
Tech Support Specialist
1 Year 1 Month- Provided technical support to customers, resolving issues efficiently and effectively.
- Assisted in troubleshooting software and hardware problems using company-specific tools.
- Documented customer interactions and solutions in ticketing system for future reference.
- Collaborated with team members to improve response times and service quality.
- Worked with service now ticketing system to ensure that issues were categorized appropriately for data teams
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Resolved upward thirty to fifty technical support inquiries per day.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
Education
Bachelor of Science - Computer Science
- Romain College of Business, AACSB Accredited
- GPA: 3.627
Skills
Technical troubleshooting
Remote IT implementation
Remote support
Incident management
Programming languages: java
C#
IT troubleshooting
Accomplishments
Working through my CompTIA Certificates
Certified in Cybersecurity through ICS2
Graduated Cum Laude from the University of Souther Indiana with a BA in Computer Science
Timeline
Tech Support Specialist
OneMain Financial
07.2025 - CurrentRead More
Server
Texas Roadhouse
CurrentRead More
Senior Development Course
ArchieBot
Read More
Senior Software Development
Unity Game
Read More
University of Southern Indiana
Bachelor of Science from Computer Science
Read More
RELEVANT COURSE WORK
- SOFTWARE DEVELOPMENT
- INTRO TO ENTERPRISE WEB DEVELOPMENT
- INTRO TO DATABASE CONCEPTS
- SYSTEM ANALYSIS & DESIGN
- PROGRAMMING LANGUAGES
- ARTIFICIAL INTELLIGENCE