Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
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Chandler Merilien

Queens,NY

Summary

Dynamic professional with extensive experience at Prime Park JFK, excelling in customer service and passenger assistance. Recognized for outstanding service and commitment to safety, while effectively managing vehicle maintenance. Proven ability to train and mentor team members, fostering a collaborative environment that enhances performance and operational efficiency.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Shuttle Driver

Prime Park Jfk
04.2024 - Current
  • Handled diverse customer situations calmly and professionally, addressing concerns and resolving issues in a timely manner.
  • Promoted company loyalty program to customers leading to increased repeat business over time.
  • Received numerous accolades from passengers for outstanding service and commitment to safety, contributing to the company''s reputation for excellence.
  • Ensured vehicle safety by conducting regular maintenance checks, promptly reporting any necessary repairs or issues to management.
  • Navigated through heavy traffic conditions safely, utilizing advanced driving skills and knowledge of local roads.
  • Transported customers to and from Jkf to Prime Park,.
  • Delivered passengers to destinations safely and on time.

Parking Attendant

Prime Park Jfk
04.2024 - Current
  • Answered general questions about parking fees, facilities, and directions.
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
  • Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
  • Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
  • Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
  • Monitored parking space availability to direct customers to open spots quickly.
  • Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.

Trainer Coordinator

IDEJEN
05.2003 - 06.2023
  • Improved trainee performance with regular evaluations and constructive feedback.
  • Boosted employee retention by conducting engaging and interactive training sessions.
  • Promoted a positive learning environment through effective communication and motivational techniques.
  • Increased trainer productivity by establishing clear expectations and providing ongoing support.
  • Assessed individual learning needs, tailoring instruction accordingly for maximum impact.
  • Ensured compliance with regulatory requirements by conducting thorough audits of curriculum content.

Program Manager

WE
07.2019 - 07.2022
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on professional development opportunities, contributing to improved overall performance.

Education

Bachelor of Science - Economics

Universite Etat D'Haiti (FDSE)
09-2001

Skills

  • Punctuality
  • Passenger assistance
  • Preventive Maintenance
  • Fuel efficiency
  • Communication and interpersonal skills
  • Strong customer service
  • Team player attitude
  • Training delivery
  • Mentoring
  • Program implementation

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.

Certification

  • Leadership Training - April 2003
  • Certified Support Manager, IDEJEN - March 2015
  • Certified Program Manager, WE - July 2019

Languages

English
Limited Working
French
Native or Bilingual

Interests

  • Volunteer Travel
  • Music
  • Youth Development Programs
  • Dancing
  • Watching Movies and TV Shows

Timeline

Shuttle Driver

Prime Park Jfk
04.2024 - Current

Parking Attendant

Prime Park Jfk
04.2024 - Current

Program Manager

WE
07.2019 - 07.2022

Trainer Coordinator

IDEJEN
05.2003 - 06.2023

Bachelor of Science - Economics

Universite Etat D'Haiti (FDSE)

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Chandler Merilien