Chandler Phillips
Pleasant Grove,UT
Summary
Inside Sales and Sales Development Manager with 7+ years of progressive leadership experience building and leading high-performing sales organizations. Proven success scaling teams from 25 to 45 representatives, personally recruiting and developing 80+ SDRs, and overseeing operations responsible for more than 31,500 annual appointments. Experienced in contact center operations, recruiting, coaching, workforce planning, KPI management, Salesforce CRM, Tableau analytics, and process improvement. Passionate about developing myself and other people, building scalable systems, and driving measurable business results.
Overview
8
8
years of professional experience
Work History
Regional Sales Development Manager
Precoa
Orem, Utah
04.2024 - Current
- Leads a 40-45 person Sales Development organization responsible for generating more than 31,500 qualified appointments annually while driving operational efficiency, talent development, and KPI performance.
- Leads a sales development organization of 40-45 representatives supported by 5 Team Leads, conducting 10-15 weekly one-on-one coaching sessions to drive performance and career development.
- Oversees operations responsible for generating 31,500+ qualified appointments annually (approximately 2,600 monthly and 120 daily), consistently exceeding organizational production goals.
- Increased appointment set rate from 22% to 25% through structured coaching, performance management, and process improvements.
- Introduced the organization's first formal performance standards and quota framework, creating measurable accountability that improved performance management and enabled objective promotion and personnel decisions.
- Designed a specialized lead distribution strategy that aligned representatives with lead sources matching their strengths, increasing appointments per hour and overall sales efficiency while reducing wasted lead opportunities.
- Utilizes Salesforce, Tableau, and KPI dashboards to monitor appointment volume, productivity, set rate, present rate, connected time, and workforce performance, translating data into actionable coaching and operational improvements.
- Partners with executive leadership on workforce planning, forecasting, recruiting strategy, and organizational development.
Sales Development Training Manager
Precoa
Orem, Utah
04.2022 - 04.2024
- Built the recruiting, onboarding, and leadership pipeline that enabled rapid organizational growth.
- Scaled the Sales Development organization from 25 to 45 representatives through strategic recruiting, structured onboarding, and leadership development.
- Personally hired and trained 80+ Sales Development Representatives, representing the majority of the current organization.
- Conducted approximately 250 interviews annually, leading monthly hiring classes of 3-5 new hires and onboarding dozens of employees each year.
- Designed and continuously improved onboarding curriculum, coaching systems, and call quality standards to accelerate new-hire success.
- Developed leadership talent that resulted in the promotion of 12-15 Team Leads and 2 higher-level managers.
- Helped transform an organization that previously missed its annual production goal into one that consistently exceeded expectations through improved hiring, coaching, and operational processes.
Sales Development Representative
Via Customers
Lehi, Utah
01.2022 - 04.2022
- Generated pipeline through strategic outbound prospecting and cold calling.
- Qualified prospects through consultative discovery conversations and needs analysis.
- Collaborated across Sales, Customer Success, and Operations to improve client experience.
- Maintained accurate CRM records and managed opportunities through the sales pipeline.
Sales Development Representative / Team Lead
Precoa
Orem, Utah
07.2019 - 01.2022
- Consistently exceeded appointment-setting goals while becoming a top-performing Sales Development Representative.
- Led and mentored a team of 3-5 representatives while maintaining individual production goals.
- Supported recruiting, peer coaching, onboarding, and quality assurance initiatives.
- Earned the 2021 Craftsman Award and 2022 Craftsmanship Award for outstanding performance and leadership.
Account Executive
Aptive Environmental
Combus, OH
04.2018 - 09.2018
- Sold more than 150 residential accounts during a competitive summer sales program.
- Built territory through door-to-door prospecting and relationship-based selling.
- Managed customer scheduling and service logistics.
- Consistently exceeded activity and production expectations.
Education
Bachelor of Science - Strategic Communication & Public Relations, Spanish
Utah Valley University
Orem, UT04-2022
Skills
- Salesforce CRM and administration
- Lead management systems
- Sales pipeline management
- Appointment scheduling tools
- Sales engagement platforms
- Microsoft CRM
- KPI dashboards
- Sales performance reporting
- Data analysis and forecasting
- Conversion rate analysis
- Advanced Excel reporting and tracking
- Google Sheets proficiency
- Workflow optimization strategies
- Lead routing and management
- Performance tracking systems
- Quality assurance tools
- Call monitoring and coaching platforms
- Microsoft Office Suite expertise
- Google Workspace proficiency
- Slack communication tools
- Zoom virtual meetings
- Presentation development skills
- Learning management systems (LMS)
- Training platforms and digital coaching tools
- Content development tools
Languages
- English, Native proficiency
- Spanish, Business and conversation proficiency
Technical Skills
Salesforce CRM, CRM Administration, Lead Management Systems, Sales Pipeline Management, Appointment Scheduling Platforms, Sales Engagement Tools, Microsoft CMR, KPI Dashboards, Sales Performance Reporting, Tableau, Data Analysis, Forecasting, Conversion Rate Analysis, Excel (Advanced Formulas, Reporting, Data Tracking), Google Sheets, Workflow Optimization, Lead Routing & Management, Performance Tracking Systems, Quality Assurance Tools, Call Monitoring & Coaching Platforms, Microsoft Office Suite, Google Workspace, Slack, Zoom, Virtual Meeting Platforms, Presentation Development, Learning Management Systems (LMS), Training Platforms, Digital Coaching Tools, Content Development Tools
Awards
- 2024, Working Together in Trust Award
- 2022, Craftsmanship Award
- 2021, Craftsman Award
Timeline
Regional Sales Development Manager
Precoa
04.2024 - Current
Sales Development Training Manager
Precoa
04.2022 - 04.2024
Sales Development Representative
Via Customers
01.2022 - 04.2022
Sales Development Representative / Team Lead
Precoa
07.2019 - 01.2022
Account Executive
Aptive Environmental
04.2018 - 09.2018
Bachelor of Science - Strategic Communication & Public Relations, Spanish
Utah Valley University