Chandler Principe
Grain Valley,MO
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Dedicated automotive professional with extensive experience in small business operations, focused on delivering timely vehicle services. Proven ability to provide real-time updates, ensuring exceptional customer satisfaction and loyalty. Core competencies include effective communication, customer relationship management, and operational efficiency. Aiming to leverage expertise to enhance service delivery and client engagement in a dynamic environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner
Pinnacle Motorsports
Grain Valley, MO
01.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Researched potential partners in order to expand services offered.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed social media accounts including creating posts, responding to inquiries, and promoting special offers.
- Maintained inventory records and updated stock levels as needed.
- Attended industry conferences, seminars, workshops related to automotive sales trends.
- Greeted customers, answered phone calls and emails to provide customer service.
Owner/Operator Truck Driver
CVP Hauling
Independence, MO
01.2019 - 12.2020
- Followed regular schedule of pickups for individual customers and groups.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Assisted in loading and unloading freight from trailers as needed.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Implemented cost control measures to reduce expenses and increase profitability.
- Recorded expenses and maintained receipts.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Retained valid proof of insurance and registration in vehicles.
Company Driver
BlueLinx / Cedar Creek
Grandview, MO
02.2014 - 12.2018
- Transported passengers to and from requested destinations.
- Documented daily mileage logs, fuel consumption reports and other relevant information accurately in log book.
- Adhered to DOT standards and regulations.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Maintained accurate records of deliveries, including signatures from recipients as proof of delivery.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Delivered freight on time to specified destinations according to predetermined schedules.
- Recorded expenses and maintained receipts.
- Maintained safe driving habits to protect property and general public on roadways.
Service Advisor
Troostwood Garage and Body
Kansas City, MO
04.2008 - 01.2014
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Promoted available products and services to customers during service, account management and order calls.
- Developed strong relationships with customers by providing exceptional customer service.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Collected deposits or payments and arranged for billing.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Greeted customers and addressed their needs in a professional manner.
- Upsold additional products or services when appropriate.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Resolved customer complaints in an efficient and courteous manner.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Education
High School Diploma -
Raymore-Peculiar High School
Peculiar, MO05-2008
Skills
- Social media control
- Marketing tactics
- Sales oversight
- Product branding
- Partnership development
- Design coordination
- Project management
- Marketing
- Verbal and written communication
- Sales management
- Project estimating
- Consulting
- Customer relations
- Staff management
- Business marketing
- Administrative oversight
- Employee development
- Labor relations
Affiliations
- Commercial Driver's License (CDL) - Maintained compliance with all requirements to ensure valid licensure
- Sports - Weightlifting, Physical Training, Physique competition
- Tampa - Moving to a new city
- Family - Weekend get togethers
Accomplishments
- CDL - 1 Million miles of safe driving
- Established a used car dealership during a significant downturn in the automotive industry
Certification
- Commercial Driver's License (CDL), 13 years of experience
- 1 million miles of safe driving
References
References available upon request.
Timeline
Owner
Pinnacle Motorsports
01.2021 - Current
Owner/Operator Truck Driver
CVP Hauling
01.2019 - 12.2020
Company Driver
BlueLinx / Cedar Creek
02.2014 - 12.2018
Service Advisor
Troostwood Garage and Body
04.2008 - 01.2014
- Commercial Driver's License (CDL), 13 years of experience
- 1 million miles of safe driving
High School Diploma -
Raymore-Peculiar High School
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