Summary
Overview
Work History
Education
Skills
Timeline
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Chandler Collins

Summerton,SC

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

7
7
years of professional experience

Work History

Office Manager/Finance Manager

Midstate Imports
Sumter, SC
11.2022 - Current
  • Assigned work and monitored performance of project personnel.
  • Developed and executed strategic plans for business growth.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Member of the decision-making body for company-wide objectives.
  • Delegated work to staff, setting priorities and goals.
  • Fostered a positive work environment to retain top talent.
  • Facilitated conflict resolution among staff members when necessary.
  • Managed office inventory and placed new supply orders.
  • Submitted Credit applications to various lenders
  • Completed all paperwork required to complete an approved deal
  • Maintained and completed all DMV paperwork required after a deal has been approved and funded

Member Service Representative

SAFE Federal Credit Union
Sumter, SC
01.2017 - 11.2022
  • Opened new accounts to including checking, money market, savings, IRA's, HSA's, and minor accounts
  • Completed personal, auto, recreation, and mortgage loan applications.
  • Collected deposits or payments and arranged for billing.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Navigated multiple software applications while assisting customers.
  • Promoted available products and services to customers during service, account management and order calls.
  • Maintained up-to-date knowledge of company policies and procedures.
  • Adapted communication style to diverse customer base effectively.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Attended regular team meetings to discuss best practices.
  • Participated in training sessions to enhance skills and knowledge.
  • Worked collaboratively with team members to achieve goals.
  • Excelled in exceeding daily credit card application goals.
  • Managed high volume of inbound customer calls with professionalism.
  • Cross-sold products by identifying customer needs during interactions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Resolved customer complaints, ensuring a positive experience.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Escalated complex issues to appropriate departments for resolution.
  • Delivered exceptional service by empathizing with customer concerns.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Answered member questions about products and services.

Education

High School Diploma -

Laurence Manning Academy
Manning, South Carolina
05-2013

Some College (No Degree) - Nursing

Central Carolina Technical College
Sumter, SC

Skills

  • Administrative Support
  • Team Supervision
  • Customer Service
  • Office Management
  • Relationship Building
  • Banking operations
  • Organizational Skills
  • Payroll Processing
  • Clerical Support
  • Customer Relations
  • Administrative Oversight
  • Workflow Planning

Timeline

Office Manager/Finance Manager

Midstate Imports
11.2022 - Current

Member Service Representative

SAFE Federal Credit Union
01.2017 - 11.2022

High School Diploma -

Laurence Manning Academy

Some College (No Degree) - Nursing

Central Carolina Technical College

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Chandler Collins