Chandler Singletary
Austin,TX
Summary
Identity and Access Management professional with extensive IT experience in user lifecycle management, Active Directory, and Microsoft Entra ID. Focus on provisioning and deprovisioning user accounts, enforcing security policies, and collaborating with cross-functional teams to enhance identity security and operational efficiency.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Cyber Security Analyst
Atlantic Data Security
08.2023 - Current
- Monitor file integrity using Varonis to identify unauthorized activity.
- Monitored Microsoft Defender security alerts and responded to high-priority threats to mitigate security risks.
- Investigate and respond to security alerts generated by Splunk.
- Manage Active Directory user accounts, security groups, and permissions.
- Administer user provisioning and deprovisioning across enterprise environments while maintaining least-privilege access.
- Configure and manage access within the One Identity web portal.
- Administer secure file transfer environments to ensure secure data exchange.
- Monitor outbound email communications using Proofpoint to protect sensitive PII and HIPAA-regulated data.
- Troubleshoot and resolve identity and access-related ServiceNow requests.
- Developed IT operational playbooks for standardized identity management processes, enhancing operational consistency.
- Collaborated with MSSP partners to resolve identity and security incidents, improving incident response effectiveness.
- Build executive dashboards in Monday.com to improve operational reporting.
IT Business Application Analyst II
Optum
03.2023 - 08.2023
- Managed secure access for 40,000+ enterprise healthcare users, ensuring compliance with security protocols.
- Provisioned, modified, and revoked user access for cloud-based healthcare applications.
- Resolved access-related ServiceNow incidents within SLA, enhancing user satisfaction and operational efficiency.
- Partnered with business stakeholders and engineering teams to enhance application security and optimize user experience.
- Investigated API and data-related issues using Postman.
- Authored knowledge base documentation to improve support efficiency.
- Worked remotely to support users
IT System Administrator
Accent Décor
Atlanta, GA
03.2022 - 03.2023
- Led migration of 150 employees to Multi-Factor Authentication (MFA), significantly improving identity security.
- Administered Windows Active Directory and Microsoft Entra ID (Azure AD) user accounts, security groups, and distribution lists.
- Provisioned and deprovisioned user accounts, ensuring accurate access controls to maintain security and compliance.
- Managed Office 365 licensing, eliminating over 50 unused licenses, resulting in approximately $7,500 in annual savings.
- Performed endpoint hardening and vulnerability monitoring using SentinelOne.
- Managed Meraki wireless configurations for remote offices, facilitating reliable connectivity and improved remote work capabilities.
- Configured telecom accounts in 3CX to streamline communication services.
- Supported enterprise applications like NetSuite and Pacejet, enhancing operational efficiency for end-users.
- Maintained IT asset inventory and lifecycle management.
Service Desk Analyst
PruittHealth Home
Atlanta, GA
11.2019 - 03.2022
- Resolved ServiceNow incidents while consistently meeting SLA targets.
- Supported identity and access management for over 14,000 users.
- Administered Active Directory security groups, shared folders, and distribution lists to ensure secure access for users.
- Created Office 365 mailboxes and assigned licenses based on role-based access requirements.
- Assisted in enterprise-wide migration to Duo Multi-Factor Authentication, enhancing security protocols for user authentication.
- Provisioned and managed healthcare application access.
- Supported Citrix authentication and access issues.
- Configured Android devices within MaaS360 MDM for secure and effective mobile device management.
- Authored technical knowledge base documentation.
Software Support Analyst
Driven Brands, Inc
Charlotte, NC
02.2019 - 11.2019
- Resolved 20 Jira tickets daily, ensuring adherence to SLA compliance.
- Provided application training and troubleshooting support for enterprise software, enhancing user proficiency.
- Collaborated with software developers to resolve application defects following QA testing.
- Developed technical documentation and knowledge articles to streamline user support and training.
- Supported POS software deployments across 150+ retail locations.
Service Desk Analyst
BAE Systems
Charlotte, NC
01.2018 - 02.2018
- Delivered Tier II technical support for more than 30,000 enterprise users.
- Administered Active Directory password resets, account modifications, and group memberships to ensure user access and security.
- Managed role-based application access for multiple enterprise systems to streamline user permissions and enhance operational efficiency.
- Supported VPN connectivity using Cisco AnyConnect.
- Configured HP, Ricoh, and Zebra network printers to maintain reliable printing services across the enterprise.
- Created Microsoft Outlook profiles and Office 365 accounts.
- Authored technical documentation within Remedy.
Network Administrator
Compleat Rehab & Sports Therapy, Gastonia Clinic
Gastonia, NC
08.2017 - 02.2018
- Managed Active Directory users, groups, computers, and distribution lists to ensure secure access and efficient user management.
- Administered Office 365 licensing and user accounts, facilitating seamless collaboration and communication across the organization.
- Installed and configured Cisco switching infrastructure.
- Performed wireless surveys, network troubleshooting, and cable installations.
- Conducted endpoint hardening to strengthen organizational security.
- Managed IT asset inventory and endpoint lifecycle to optimize resource allocation and support organizational needs.
- Resolved Zendesk support requests while maintaining SLA compliance.
Education
Bachelor of Science - Information Technology
University of North Carolina At Wilmington
Wilmington, NC, US05-2017
Skills
- Cybersecurity
- Network Security
- Access management
- Access control
- Identity and access management
- Two-factor authentication
- Active Directory
- Security protocols
- Compliance management
- Cloud security
- Application security
- Endpoint protection
- Data loss prevention
- IoT security
- Zero-day exploit prevention
- Data encryption
- Security auditing
- Security information systems
- Cybersecurity frameworks
- Risk management
- Incident response
- VMware
- Computer Networking
- DNS
- DHCP
- SharePoint
- SharePoint
- Technical writing
- Systems & applications support
- Problem-solving
- Security awareness training
- SharePoint
- Systems & applications support
Certification
- Microsoft Certified: Azure Fundamentals
- Azure Cloud Fundamentals
- CCNA Routing & Switching
- CompTIA Security+
- January 2024 to January 2027
Timeline
Cyber Security Analyst
Atlantic Data Security
08.2023 - Current
IT Business Application Analyst II
Optum
03.2023 - 08.2023
IT System Administrator
Accent Décor
03.2022 - 03.2023
Service Desk Analyst
PruittHealth Home
11.2019 - 03.2022
Software Support Analyst
Driven Brands, Inc
02.2019 - 11.2019
Service Desk Analyst
BAE Systems
01.2018 - 02.2018
Network Administrator
Compleat Rehab & Sports Therapy, Gastonia Clinic
08.2017 - 02.2018
Bachelor of Science - Information Technology
University of North Carolina At Wilmington