CHANDLER SMYER
Birmingham,AL
Summary
Determined and resilient American professional navigating skillfully through the challenges of Paralegal work the past year. Eager to embrace opportunities in this new field. Bringing over 4 years of Customer Service experience, including lower-level management and Office Administration roles. Strong foundation in communication, problem-solving, and leadership. Ready to contribute skills and positive attitude to any team, believing in the power of efficient collaboration towards shared success.
Overview
18
18
years of professional experience
Work History
Paralegal
Wettermark & Keith
03.2024 - Current
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Communicated with clients, opposing counsel and court personnel to efficiently schedule depositions, mediations, and other court proceedings.
- Tracked and maintained accurate case expenses.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Helped attorney prepare for trial by organizing exhibits and preparing trial binders.
- Improved case management with meticulous record-keeping and scheduling.
- Collaborated with attorney to develop strategies for each case.
- Managed complex cases efficiently using specialized software programs designed for paralegal work.
- Contacted witnesses to testify under oath at court hearings.
- Drafted and filed subpoenas, motions, discovery, proposed orders.
Office Assistant/Client Care
Heritage Oaks, LLC
03.2019 - 08.2020
- Maintained professional Customer communications and business relationships.
- Accompanied clients on property tours, providing property lines and dimensions and extensive knowledge of property history.
- Answered all incoming phone calls, speaking clearly and professionally, directing each call to the appropriate contact.
- Updated financial, customer and business records each day, keeping files current.
- Improved productivity initiatives, managing office support tasks and scheduling appointments.
- Maintained inventory to prevent shortages of supplies.
- Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
- Maintained upkeep of office areas; including, but not limited to, sweeping, mopping, vacuuming, complete surface sanitizing, dusting and cleaning glass and window surfaces to maintain an efficient and professional appearance.
Kennel Manager
Cahaba Valley Animal Clinic
02.2010 - 08.2013
- Hired as Kennel Attendant, promoted to Kennel Technician, then Kennel Manager within 3 month period.
- Followed out daily feeding procedures, ensuring every animal received correct type/amount of food each mealtime, following strict veterinarian instruction when animals required necessary medication with meals.
- Walked 50+ animals daily to ensure animals comfortably performed bodily functions outside, maintaining a clean, more sanitary facility at all times.
- Assisted kennel attendants with all necessary tasks throughout day, maintaining a smooth, effective routine and top-notch sanitation and upkeep of facility. Received numerous compliments from pet owners on vast improvement in cleanliness.
- Assisted Vet Techs with applicable tasks when necessary.
- Trained 1 Kennel attendant while in Management position.
- Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
- Transformed kennel area and made changes to daily routine in order to create a better flow of activity, making more efficient use of time and eliminating the need for more employees during midday rush.
Shift Supervisor
Cvs Pharmacy Inc.
08.2007 - 03.2009
- Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready
- Trained 2 employees in effective work procedures and performance strategies to optimize operations
- Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Employed security and loss prevention strategies during shift to maximize safety.
- Assisted upper management with daily operations to meet standards of service and quality.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Resolved customer complaints and reported issues to senior management.
- Employed optimal safety practices, resulting in zero hazards, incidents or lost-time accidents.
Skills
- Enthusiastic hard-worker
- Knowledgeable about security, safety and service standards
- Effective at managing order and increasing revenue
- Over 4 years customer service experience
- Professional and mature
- Dedicated team player
- Strong problem solver
- Strong interpersonal, communication skills
- Proofreading
- Time management
- Resourceful
- Meticulous attention to detail
- Understands grammar
- Microsoft Office
- Adobe
- Inventory Management
- Mail management
- Business writing
- Executive presentation development
Timeline
Paralegal
Wettermark & Keith
03.2024 - Current
Office Assistant/Client Care
Heritage Oaks, LLC
03.2019 - 08.2020
Kennel Manager
Cahaba Valley Animal Clinic
02.2010 - 08.2013
Shift Supervisor
Cvs Pharmacy Inc.
08.2007 - 03.2009
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