Chandler Umberger
Maricopa
Summary
Dedicated professional with extensive experience in maintaining security and order within detention facilities. Strong communication and conflict resolution skills ensure the safety of both detainees and staff. Proven ability to manage high-pressure situations while adapting swiftly to dynamic environments, consistently fostering a secure and respectful atmosphere. Committed to upholding standards of safety and integrity in all interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Detention Officer
CoreCivic
03.2024 - Current
- Conduct routine inspections of buildings and perimeter fencing to ensure structural integrity and compliance with safety standards
- Perform unannounced security checks within housing units to monitor detainee welfare and ensure facility safety
- Distribute basic necessities to detainees and supply materials to detainee workers for task completion
- Patrol the facility’s exterior via vehicle to monitor for unauthorized activity and verify perimeter security
- Observe and document detainee behavior to identify and address unauthorized or criminal activity
- Respond promptly to medical and security emergencies, serving as acting response supervisor when needed to coordinate team actions and maintain safety for staff and detainees
- Prepare detailed incident and disciplinary reports in accordance with facility policies
- Escort detainees off-site for court appearances or medical appointments
- Maintain company-documented firearms and chemical agent qualifications in compliance with NSA and internal policy standards
- Trained in the use of defensive tactics including pressure points, personal protective equipment, Avon respirators, and fire suppression tools
- Completed training in suicide prevention, drug identification, crime scene preservation, inmate contraband concealment methods, search techniques, emergency response, fire evacuation procedures, radio communication protocols, and PREA reporting and investigative processes
- Participate in ongoing training in basic first aid and use-of-force protocols aligned with facility policy
- Trained staff in the proper application of various restraining devices (e.g., handcuffs, leg irons, belly chains, black boxes, flex cuffs) and the safe movement of detainees in compliance with company policies and PBNDS standards.
- Performed accurate population counts within assigned housing units.
- Collaborated effectively with team members to complete assigned tasks and ensure facility operations ran smoothly.
- Maintained clear and professional communication with team members via radio and in-person, including in high-noise and high-stress environments; communicated effectively with detainees to provide direction and assistance.
- Informed new detainees of facility rules and expectations; distributed standards handbooks and answered related questions.
- Regularly reviewed and stayed current on updates to company policies and ICE/PBNDS guidelines to ensure procedural compliance.
- Secured and preserved potential crime scenes in accordance with protocol.
- Conducted interviews with detainees related to facility violations or suspected criminal activity.
- Issued disciplinary reports and, when necessary, restrained and escorted detainees to segregation units.
- Carried out detailed searches of cells, common areas, and personal property to detect and confiscate contraband.
- Demonstrated the ability to remain calm and collected in high-pressure and rapidly changing situations.
- Provided detainees with information on facility resources and made appropriate referrals through proper channels.
- Served as a point of contact for detainees regarding incident reports and grievances, ensuring transparency and accountability.
- Performed a wide range of daily duties and additional tasks as directed by supervisors, always in compliance with facility policy.
Inventory Photographer/Lot Porter
Freeway Chevrolet
03.2020 - 12.2023
- Took clean and focused images of vehicles and uploaded them to a company website
- Carefully arranged vehicles to make them in uniform for pictures
- Researched information regarding specifications of vehicles to post alongside photos
- Created accurate information sheets to post inside of vehicles
- Assisted on maintaining order of the vehicle lot and cleanliness of said lot
- Transported both vehicles and salesmen to alternate location per orders of my supervisor
- Both assisted in and supervised company events under direction of the general manager
- Provided needed information to potential buyers
- Any other basic duties of a lot porter or photographer, and any task that was given to me by my supervisor
Line Cook
IHOP
10.2019 - 01.2020
- Stocked areas of the kitchen with needed items
- Cooked orders per food safety standards
- Assisted with the unloading of trucks providing needed items to the building
- Cleaned both my area and dishes in the washing area as needed per sanitary standards of the company
- Provided training to new cooks to the kitchen as needed by my manager
- Performed any other basic tasks of line cooks and anything else given to me by my supervisor
Crew Member
McDonalds
10.2018 - 09.2019
- Assembled order in a clean and rapid manner
- Stocked all areas of the store with needed items
- Communicated constantly with customers both to help provide them with items or information and to defuse agitated customers
- Assisted with unloading trucks with necessary items to the store
- Cleaned all areas of the store in accordance with cooperate sanitization standards
- Conducted both closing and opening procedures to include thorough sanitization, machine shut downs, taking inventory, and dishwashing
- Helped train new hires in an unofficial capacity
- Completed any other tasks of a crew member and tasks given to me by my supervisor
Education
GED -
Central Arizona College (GED Testing Center)
Arizona03-2023
Skills
- Decision Making
- Communication
- Problem solving
- Writing
- Conflict resolution
- Organization
- Time management
- Active listening
- Observation
- Integrity
- Negotiation
- De-escalation techniques
Certification
- CPR (certified through American Red Cross)
- Firearms (9mm handgun, .12 gauge shotgun certified through CoreCivic)
- Inflammatory agents (Pepperball, OC certified through CoreCivic)
- CoreCivic Critical Incident Response Team course completion
- CoreCivic corrections academy completion
Timeline
Detention Officer
CoreCivic
03.2024 - Current
Inventory Photographer/Lot Porter
Freeway Chevrolet
03.2020 - 12.2023
Line Cook
IHOP
10.2019 - 01.2020
Crew Member
McDonalds
10.2018 - 09.2019
GED -
Central Arizona College (GED Testing Center)