Chandler Williams
Frisco
Summary
Accomplished Practice Manager of Operations at Healing Hands Holistic Health, PLLC, I spearheaded policy revisions and operational enhancements, achieving significant improvements in patient satisfaction and workflow efficiency. Expert in HIPAA compliance and customer service excellence, my leadership significantly optimized healthcare delivery, blending hard skills in process improvement with soft skills in staff coordination.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Practice Manager of Operations
Healing Hands Holistic Health, PLLC
Plano
02.2025 - Current
- Policy Updates & Process Improvement: Led the revision of healthcare policies to ensure compliance and enhance operational efficiency.
- Streamlined Patient Check-In: Overhauled the patient check-in process, reducing wait times, improving patient satisfaction, and facilitating smoother interactions with healthcare providers.
- Optimized Patient Visits: Implemented operational changes to improve the efficiency of patient visits, creating a more effective environment for both patients and doctors.
Medical Administrative Assistant
Healing Hands Holistic Health, PLLC
Plano
01.2024 - 02.2025
- Documentation Support: Assisted healthcare providers with the timely completion of necessary documentation, allowing them to focus on providing quality patient care.
- Communication Management: Facilitated seamless communication between patients and healthcare providers by relaying messages and following up promptly on action items.
- Appointment Scheduling & Patient Relations: Managed appointment scheduling, providing patients with clear communication regarding medical procedures and improving overall satisfaction.
- Confidentiality & Compliance: Handled sensitive patient information with discretion, ensuring strict adherence to HIPAA guidelines and safeguarding privacy at all times.
- Customer Service Excellence: Delivered exceptional customer service, addressing patient concerns in a professional manner to ensure satisfaction.
Bookkeeping Assistant
Healing Hands Holistic Health, PLLC
Plano
06.2023 - 01.2024
- Financial Record Keeping: Managed invoices, payments, and deposits, maintaining accurate and up-to-date financial records.
- Confidentiality & Ethics: Ensured strict confidentiality with sensitive financial information and upheld ethical standards in all professional interactions.
- Billing & Customer Service: Provided exceptional service to patients by addressing billing inquiries and resolving account balance issues in a timely and professional manner.
Education
Bachelor of Science - Business Administration
East Texas A&M University
Commerce, TX05-2025
Skills
- Healthcare Operations and Management
- Patient Scheduling and Relations
- Process Improvement and Workflow Optimization
- HIPAA Compliance and Confidentiality
- Customer Service Excellence
- Staff Coordination and Leadership
- Medical Terminology
Languages
English
Professional
French
Limited
Certification
- Certified Medical Office Manager 2025
Affiliations
- I enjoy exploring different cultures through travel and engaging with diverse narratives in cinema!
Timeline
Practice Manager of Operations
Healing Hands Holistic Health, PLLC
02.2025 - Current
Medical Administrative Assistant
Healing Hands Holistic Health, PLLC
01.2024 - 02.2025
Bookkeeping Assistant
Healing Hands Holistic Health, PLLC
06.2023 - 01.2024
- Certified Medical Office Manager 2025
Bachelor of Science - Business Administration
East Texas A&M University
Similar Profiles
Chandler WilliamsChandler Williams
Medical Administrative Assistant at Healing Hands Holistic HealthMedical Administrative Assistant at Healing Hands Holistic Health
Davith Thilavanh JrDavith Thilavanh Jr
School Office Administrator at Healing Hands School Of Holistic HealthSchool Office Administrator at Healing Hands School Of Holistic Health
Heidi MendozaHeidi Mendoza
Student Massage Clinic at Healing Hands School of Holistic HealthStudent Massage Clinic at Healing Hands School of Holistic Health