Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Beatrice Wooden

Albany,Georgia

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Practice Manager

Phoebe Putney Memorial Hospital
02.2022 - Current
  • Supervised team of 28 office personnel.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Developed close working relationships with front office and back office staff.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Oversaw accounting, budgeting, and financial reporting.
  • Consulted with healthcare professionals on business decisions.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided supervision and management to team of support personnel.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Spearheaded and implemented new projects to expand scope of engagement.28
  • Supervised team of 28 office personnel

Office Manager, Assist Nurse Manager. Unit Clerk

Dialysis Clinic
06.2004 - 11.2021


  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Interacted with customers by phone, email or in-person to provide information.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Coordinated special projects and managed schedules.
  • Arranged corporate and office conferences for company employees and guests.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
  • Managed office operations while scheduling appointments for department managers.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Arranged discharges and patient transportations.
  • Completed daily charge reconciliation to keep billing current and accurate.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Prepared admissions charts and scanned records.
  • Maintained computer and physical filing systems.
  • Delivered clerical support by handling range of routine and special requirements.

Front Office Clerk

Albany Area Primary
01.2003 - 01.2004


  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Took more than 100 incoming calls per day, provided information and routed callers to correct personnel.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Maintained optimal office security by monitoring visitors and following precise procedures.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Unit Secretary

Phoebe Putney Memorial Hospital
01.2000 - 01.2003
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Managed incoming calls and directed to appropriate department.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Maintained current and accurate medical records for patients.
  • Enhanced office productivity by handling high volume of callers per day.
  • Transcribed doctors' medication orders, lab test requests and care plans.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Medical Transcriptionist

Archbold Memorial Hospital
01.1999 - 01.2000
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results, and home care forms.
  • Effectively communicated with client's health information management department contact to correctly interpret assignments and details.
  • Attended training associated with role to improve skills and boost speed.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Worked cohesively with physicians and other clinical staff to complete transcriptions.
  • Edited drafts created from speech recognition software.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Corrected grammar, spelling and syntax mistakes in medical records.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Transcribed sensitive documents with complete confidentiality.
  • Documented patient medical histories, vitals and test results in electronic health records system.
  • Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
  • Maintained security and privacy of records to protect patients and providers.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Reviewed patient charts for accuracy, correcting grammar and syntax errors before submission to clinic.
  • Accurately documented medical dictation to record patient care records.
  • Maintained 100% accuracy rate for spelling and content.

Practice Manager

Corporate Health
02.2022 - Current

Education

Bachelor of Science - Psychology

Albany State University
Albany, GA

Medical Transcription Certificate - Medical Transcription

Moultrie Technical College
Moultrie, GA
06.1999

Diploma -

Worth County High School
Sylvester, GA
06.1993

Skills

  • Policy and Procedure Modification
  • Team Leadership
  • Training and Development
  • Transcribing Orders
  • Scheduling Labs
  • Retrieving Medical Records
  • Documenting Vital Signs
  • Preparing Charts
  • Arranging Transportation
  • Patient Care
  • HIPAA Compliance
  • Patient Assistance
  • Medical Records Management
  • Office Supply Ordering
  • Infection Control
  • Staff Leadership
  • Hiring and recruitment
  • Immunizations
  • Data gathering
  • Inventory and restocking
  • Meeting minutes
  • Routing Mail
  • Faxing Paperwork
  • Correspondence Handling
  • Transcription and dictation
  • Attendance record management
  • Patient Scheduling
  • Social media knowledge
  • Mail distribution
  • Multi-line phone proficiency
  • Office management
  • Filing and data archiving
  • 65 WPM typing speed

Accomplishments

  • Planned and coordinated outreach project.
  • Coordinated several special public and private events.
  • Supervised team of 15 staff members.
  • Owner of Release Dance Ministry, Limited


Certification

  • Licensed Minister - 2016-present
  • CPR
  • Certified to perform Pulmonary Function Test
  • Certified to Collected Drug Screens

Timeline

Practice Manager

Phoebe Putney Memorial Hospital
02.2022 - Current

Practice Manager

Corporate Health
02.2022 - Current

Office Manager, Assist Nurse Manager. Unit Clerk

Dialysis Clinic
06.2004 - 11.2021

Front Office Clerk

Albany Area Primary
01.2003 - 01.2004

Unit Secretary

Phoebe Putney Memorial Hospital
01.2000 - 01.2003

Medical Transcriptionist

Archbold Memorial Hospital
01.1999 - 01.2000

Bachelor of Science - Psychology

Albany State University

Medical Transcription Certificate - Medical Transcription

Moultrie Technical College

Diploma -

Worth County High School

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Beatrice Wooden