Hi, I’m
Chandler Gama
Kingsburg,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
years of professional experience
Work History
T-Mobile call center
Associate Expert
11.2022 - 08.2023
Job overview
- Enhanced customer satisfaction by providing exceptional support and addressing inquiries in timely manner.
- Streamlined internal processes for increased efficiency, implementing new software tools and updating documentation.
- Collaborated with cross-functional teams to improve overall product quality and meet project deadlines.
- Developed customized solutions for clients, leading to increased sales revenue and long-term relationships.
- Analyzed financial data to make informed decisions on budget allocation and resource management.
- Delivered outstanding service to 20+ clients daily to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Onboarded and managed new client accounts to boost retention rates.
- Implemented practices and procedures to reduce expenditures and increase savings.
Sally Beauty
Beauty Advisor
06.2019 - 01.2022
Job overview
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Diccio's Italian Restaurant
Server
07.2018 - 07.2019
Job overview
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Fresno City College, Fresno, CA
from Nursing
08.2019
Kingsburg High School, Kingsburg, CA
High School Diploma
06.2018
Skills
- Food Running
- Order Management
- Table Bussing
- Table Setting
- Guest Engagement
- Food Delivery
- Safe Food Handling
- Wine service
- Cash Handling
- Menu Memorization
- Strong Work Ethic
- Sales expertise
References
References upon request.
Timeline
Associate Expert
T-Mobile call center
11.2022 - 08.2023
Beauty Advisor
Sally Beauty
06.2019 - 01.2022
Server
Diccio's Italian Restaurant
07.2018 - 07.2019
Fresno City College
from Nursing
Kingsburg High School
High School Diploma
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