CHANDLER K. ARONICA
East Setauket,New York
Summary
Dynamic and results-driven Group and Catering Sales Manager with over 7 years of experience in the hospitality industry, specializing in cultivating and managing client relationships and orchestrating exceptional events. Proficient in identifying and capitalizing on new business opportunities, driving revenue growth, and ensuring unparalleled guest satisfaction. Adept at leading cross-functional teams, negotiating contracts, and delivering customized solutions that exceed client expectations. Demonstrated expertise in strategic planning, market analysis, and the implementation of innovative sales strategies. Committed to maintaining the highest standards of service quality and operational excellence.
Overview
7
7
years of professional experience
Work History
Group Sales Manager
Canoe Place Inn & Cottages
03.2024 - Current
- Delivered detailed monthly reports on team performance, highlighting areas for improvement while celebrating successes collectively.
- Created targeted sales presentations tailored to individual client needs, effectively communicating the value of products or services offered.
- Maintained a pipeline of qualified prospects through regular networking events and targeted outreach campaigns, ensuring steady growth in both new business acquisition rates and overall revenue.
- Collaborated with marketing to develop sales collateral that effectively communicated product benefits, leading to increased client interest and conversion rates.
Senior Private Event Sales Manager
The Yale Club of New York City
11.2022 - 02.2024
- Supervise and directs catering sales managers and coordinator.
- Manage all aspects of the hiring process, including developing job descriptions, conducting applicant prescreening calls, and completing interviews before making hiring decisions.
- Delivered food and labor targets.
- Develop and execute strategies to achieve catering revenue forecasts.
- Oversee sales department with annual budget of $8.5 million.
- Developed and implemented effective marketing plans for generating event revenues,
- Coached, developed, and motivated the team to exceed revenue goals.
Private Event Sales Manager
The Yale Club of New York City
12.2019 - 10.2022
- Manage the planning, design, and coordination of over $4 million worth of corporate and social events per year, including conferences, weddings, fundraisers, receptions, galas, and mitzvahs with 10 to 400 guests.
- Consult with clients to identify event expectations and assess budget parameters before developing a proposal with vendor contracts, menus, Banquet Event Orders (BEOs), and floor plans.
- Cultivate relationships with previous and potential clients to develop trust in event services and increase customer retention, leading to glowing social media reviews and repeat clients.
- Develop sales and marketing strategies, including a post-pandemic outreach plan to increase event sales and targeted marketing around members' interests to boost off-season sales.
- Coordinate operations and facilitate communication between external vendors, in-house culinary team, banquet captains, union employees, housekeeping, engineering, and security for each event.
- Spearhead innovative meetings with event team, chef, and culinary staff to develop new seasonal menus and create premium catering options for elegant occasions to refresh and revive the club's appeal to members.
- Provide overall supervision and guidance to all staff during events and conduct a post-event follow-up with clients to gain feedback on services which has resulted in increased client satisfaction and repeat business.
Event Coordinator
InterContinental New York Barclay
07.2017 - 12.2019
- Assemble and distribute the group resume and BEOs to internal departments to ensure efficient group arrivals and event management.
- Conducts research and actively sources the best vendors and suppliers for clients while staying within the parameters of the budget.
- Coordinate groups managing rooming lists, proper routing, deposits, payment, and acting as main contact for group contact with any changes and requests.
- Manage and service groups of up to 30 rooms on peak with events while providing support to the Events and Catering Team.
- Assist the Catering and Events Managers with all future events, generating and updating banquet event orders (BEO) in Delphi and assembling banquet invoices for clients.
- Develop, foster, and maintain excellent professional relationships with clients from corporate, government, association, and social segments.
- Trained all new Sales and Events Coordinators.
- Achieved and maintained an overall Meeting Planner Satisfaction score of 97%.
- Distributed all leads and inquiries made to the property via phone, email, walk in clients.
- Prepared and generated proposals and contracts to send to future clients.
- Conducted site visits with potential clients on behalf of sales manager.
- Updated weekly account tracking analysis report with booking revenue numbers.
Education
Bachelor of Science in Psychology -
State University of New York at Oneonta
Oneonta, NY05.2017
Skills
Proficient in Opera, HotSos, Adaco, Microsoft Word, Excel, PowerPoint, Outlook, Delphi, Passkey, Social Tables, Market Vision, Meeting Matrix, Open table, Northstar, Microsoft Teams, Zoom, StaynTouch, Alice
Timeline
Group Sales Manager
Canoe Place Inn & Cottages
03.2024 - Current
Senior Private Event Sales Manager
The Yale Club of New York City
11.2022 - 02.2024
Private Event Sales Manager
The Yale Club of New York City
12.2019 - 10.2022
Event Coordinator
InterContinental New York Barclay
07.2017 - 12.2019
Bachelor of Science in Psychology -
State University of New York at Oneonta
Similar Profiles
Hope BarbeauHope Barbeau
Executive Pastry Chef at Canoe Place InnExecutive Pastry Chef at Canoe Place Inn
Jeremiah OrtaJeremiah Orta
Maintenance Supervisor at 2818 Place/ Parkway Apartments/ The Cottages of College StationMaintenance Supervisor at 2818 Place/ Parkway Apartments/ The Cottages of College Station
Katelyn HardestyKatelyn Hardesty
Caregiver at Mukilteo Memory Care, The Cottages at Marysville. Olympic Place by Bonaventure - Multiple locationsCaregiver at Mukilteo Memory Care, The Cottages at Marysville. Olympic Place by Bonaventure - Multiple locations