CHANDNI BEDI
Ellicott City,MD
Summary
Results-driven IT professional with 15 years of experience in the IT industry, including 5 years as a software tester. Adept at ensuring software quality through automation frameworks and test strategies, while also possessing a deep understanding of system requirements, business processes, and the software development lifecycle. Skilled in collaborating with cross-functional teams to gather and analyze business requirements, identify system improvements, and bridge the gap between business needs and technical solutions. Strong problem-solving, analytical, and communication skills, with proven experience in documenting system functionalities, designing test cases, and optimizing workflows. Seeking to transition into a Business Analyst role to leverage testing expertise in driving the design and enhancement of efficient and effective business systems.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Specialist
National Archives and Records Administration
04.2018 - Current
- Led automation initiatives by designing, developing, and maintaining reusable automation frameworks and scripts using Selenium and Cypress, setting the standard template for automation projects
- Identified and resolved automation challenges, including implementing an API solution to handle new windows in Cypress
- Analyzed test packages, assessed defects, test cases, and tailoring plans, and gave feedback to enhance accuracy and compliance with business objectives
- Utilized GitHub for version control, managing repositories, tracking changes, and collaborating with team members
- Proficient in JIRA and Kanban boards for managing requirements, tracking progress, and maintaining project documentation
- Authored comprehensive test plans, reports, and defect documentation, ensuring traceability to business requirements and stakeholder expectations
- Employed Rational Team Concert (RTC) to write test cases, log defects, and document test results
- Actively participated in Agile ceremonies, refining user stories and acceptance criteria with product owners and cross-functional teams
- Collaborated with stakeholders to gather and document business and system requirements, translating them into technical specifications
- Conducted system and process analysis to identify inefficiencies, streamline workflows, and improve system performance
- Led the agency’s Section 508 compliance initiative, ensuring accessibility requirements were met across platforms by utilizing tools like Wave Evaluation Tool, JAWS, NVDA, CCA, and Axe DevTools
- Reviewed stakeholder requirements and ensured traceability for accessibility verification tools to meet Section 508 compliance
- Participated in the full software development lifecycle (SDLC), from requirement analysis and design to testing and post-implementation support
- Coordinated with developers and testers to ensure system designs met business needs and were tested against acceptance criteria
- Actively contributed to process improvement initiatives, enhancing system efficiency and user experience
IT Support/Broadcast Engineer
Yorktel
11.2016 - 03.2018
- Performed required software upgrades and installations
- Troubleshooted networks, networking hardware devices, and related software
- Maintained inventory of equipment and parts
- Created network diagrams using Visio Standard, AutoCAD LT 2017, Wire CAD v8.0
- Created and installed CAT 5e cables in the new network infrastructure
- Troubleshoot machines with various hardware and software issues
- Researched, analyzed, and troubleshooted to identify solutions for technical issues
- Installed antivirus software on all desktops and laptops
- Ensured patches and upgrades were applied to machines
- Created process documentation guides
- Assisted users with new software products and services
- Client: Social Security Administration
Software Tester
CSRA
11.2015 - 11.2016
- Automated an Intranet application for the agency using Selenium, tailored to agency and application requirements
- Conducted and led multiple sessions with stakeholders to demonstrate the automation process
- Communicated with clients throughout the automation and testing phases to ensure software requirements were met
- Interpreted business needs and issues by gathering, eliciting, creating, analyzing, documenting, and validating the business area's user and/or technical (functional/non-functional) requirements, collaborating in project planning and requirements management activities
- Was responsible for the overall success of user acceptance testing, including documentation, verification, and release
- Diagnosed and resolved system, software, and process issues
- Collaborated with stakeholders to address and report problems
- Developed solutions for complex technical and business challenges
- Prepared and executed various test scripts to validate system functionality
- Developed a comprehensive test plan to guide testing activities
- Reported defects encountered during testing for resolution
- Utilized SOAP UI to test web services
- Managed software applications from inception to retirement using Application Lifecycle Management (ALM) software
- Assisted team members with software-related issues and tasks
- Collaborated with software developers and business analysts to facilitate consensus at different project stages
- Produced End of Test reports summarizing test results and findings
- Provided constructive feedback to software development teams to improve product quality
- Client: Social Security Administration
Systems Administrator
DB Consulting Group, Inc.
05.2014 - 09.2015
- Provided daily administrative assistance to the Director
- Set up, maintained, and reviewed paper and electronic filing systems for personnel records
- Created user accounts in Active Directory
- Acted as the Disaster Recovery (DR) Administrator, completing over 500 Symantec Backup Exec and Veeam backups per month
- Provided technical support to customers via telephone, email, and/or instant messaging utilities
- Conducted monthly vulnerability mitigation on all Windows Servers
- Performed day-to-day administration of Application Servers (Exchange, SharePoint, etc.)
- Created documentation to support current systems and processes
- Developed an IT disaster recovery plan
- Trained and mentored team members
- Participated in group presentations regarding project status
- Imaged laptops and workstations using Norton Ghost
- Managed the Enterprise Anti-Virus Application (Sophos)
- Deployed Mobile Device Management (Sophos) and Whole Disk Encryption (Sophos) to Enterprise Endpoints
- Completed ITIL and Windows Server Administration training; received ITIL certification
- Analyzed and troubleshot hardware and software issues
- Provided recommendations for improvements to IT systems
Information Technology Specialist
Computer Sciences Corporation
01.2013 - 05.2014
- Member of the Windows Projects Support team, providing application support for custom systems
- Provided overall development and validation project support, including: server administration, project technical lead responsibilities, web development support using ColdFusion, Active Directory administration, software upgrades, maintenance of project information and hardware databases
- Troubleshoot issues with physical workstations to ensure smooth operations
- Supported Information Internet Services (IIS) and SQL to maintain system functionality
- Tracked and resolved trouble tickets using the HEAT Tracking System
- Served as technical project lead for multiple projects, coordinating with project leads to schedule work and meet milestone deadlines
- Created and maintained operating procedure documents to define processes within the agency
- Discussed project status with management and application leads to ensure alignment and progress
- Client: Social Security Administration
Intern
Social Security Administration
01.2012 - 12.2012
- Provided overall development and validation project support, including server administration, project management, and web development using ColdFusion
- Modified Active Directory permissions to enhance security and access control
- Maintained project information in the database to ensure accurate and up-to-date records
- Analyzed requirements that impacted IT system applications to optimize functionality
- Performed software upgrades to improve system performance and usability
- Volunteer Internship Program (VIP)
Information Technology Specialist
Aflac
01.2011 - 09.2011
- Acted as the sole IT expert in the branch, providing comprehensive support
- Identified, tracked, and resolved IT-related issues promptly and effectively
- Created and maintained HTML pages for the company's web presence
- Established branch network infrastructure with a focus on reliability, availability, and security
Information Technology Intern
Life Safety Systems
08.2010 - 12.2010
- Acquired basic fundamentals of AutoCAD; applied techniques in designing a commercial fire alarm system for a 4-story, 80-unit or larger apartment complex
- Collaborated with various business areas to streamline company processes
- Evaluated the business use of technology to enhance overall business functions
Student Assistant
University of Maryland, Baltimore County
08.2009 - 12.2009
- Managed an MS Access database containing information on all students participating in the INDS program
- Developed, maintained, and executed SQL queries for program reporting purposes
- Ensured the upkeep of the department's website
- The Interdisciplinary Studies (INDS) Program
Education
BS - Information Systems
University of MD Baltimore County
Baltimore, MD12.2008
Skills
- Automating Testing: Selenium, Cypress, SoapUI
- Programming and Web Development: Java, JavaScript, CSS, HTML, JSON
- Project Management and Collaboration Tools: JIRA, Application Lifecycle Management (ALM), Confluence, Microsoft Visio, Microsoft Office Suite
- Repository Management: GitHub
- DevOps: Git Actions
- Integrated Development Environment (IDE): Visual Studio Code, Eclipse
- Agile Methodologies: Scrum
- Server Management: Information Internet Services
- Database Management: SQL, Tableau, MS Access
- Accessibility and Compliance: Wave Evaluation Tool, JAWS, NVDA, CCA, Axe DevTools, and CCA
- Software Development Lifecycle (SDLC)
Certification
- Archivist’s Award 2024 for the outstanding contribution to the launch of ERA 2.0. Recognized for leading the automation side of the application.
- ITIL Certification
Timeline
IT Specialist
National Archives and Records Administration
04.2018 - Current
IT Support/Broadcast Engineer
Yorktel
11.2016 - 03.2018
Software Tester
CSRA
11.2015 - 11.2016
Systems Administrator
DB Consulting Group, Inc.
05.2014 - 09.2015
Information Technology Specialist
Computer Sciences Corporation
01.2013 - 05.2014
Intern
Social Security Administration
01.2012 - 12.2012
Information Technology Specialist
Aflac
01.2011 - 09.2011
Information Technology Intern
Life Safety Systems
08.2010 - 12.2010
Student Assistant
University of Maryland, Baltimore County
08.2009 - 12.2009
BS - Information Systems
University of MD Baltimore County
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