Chandni Bedi

Requirements Analysis & Solution Validation

• Analyzed and translated business requirements into detailed use cases and validation scenarios by personally designing and developing comprehensive test plans for functional, acceptance, and regression testing.
• Ensured functional specifications were met by personally executing hundreds of test cases and scripts for functional, regression, and smoke testing cycles.
• Validated system alignment with business needs by performing hands-on functional and user acceptance testing (UAT) based on approved test plans and acceptance criteria.
• Performed requirements traceability by executing end-to-end test scenarios that uncovered critical system and process defects prior to release.

Process Improvement & Strategic Influence

• Identified opportunities for process optimization by executing a variety of tests that analyzed existing workflows and revealed areas to improve system acceptance protocols.
• Contributed to strategic IT governance by executing test plans that ensured the Program Test Enterprise Plan aligned with industry best practices and quality standards.
• Influenced key technology decisions and policy by conducting hands-on investigations of complex system issues and performing tests that produced data-driven recommendations.
• Supported strategic planning and enterprise analysis by performing hands-on tests that investigated the system's technological architecture and validated its strategic direction.

Stakeholder Communication & Project Management

• Communicated project status and system quality to stakeholders by executing test suites and delivering detailed technical reports on the results and defect rates.
• Facilitated cross-functional collaboration and resource planning by identifying technical needs and performing tests that required specific environments and support staff.
• Acted as a liaison between technical and business objectives by performing continuous hands-on testing throughout the entire system lifecycle, from design to UAT.
• Aided in procurement and vendor management by executing hands-on evaluations and performance tests of vendor solutions against technical specifications.

• Analyzed technical issues and system behavior to identify root causes and recommended long-term solutions, improving system stability and user experience.
• Installed and configured software systems and ensured all upgrades and patches were applied consistently to meet security and performance standards.
• Provided end-user support and training for new software tools and services, translating technical processes into user-friendly guidance.
• Researched and resolved complex hardware and software issues, often requiring cross-functional coordination and documentation of findings.
• Developed process documentation guides and technical manuals to support knowledge sharing and streamline internal workflows.
• Created detailed network diagrams using Visio, AutoCAD LT, and Wire CAD to support infrastructure planning and communication with technical stakeholders.
• Maintained hardware and software inventories, ensuring accurate tracking and availability of essential IT resources.
• Supported infrastructure development by creating and installing network cabling and contributing to system configuration.
• Collaborated with team members to troubleshoot network and connectivity issues, ensuring minimal downtime and efficient resolution.
• Assisted in identifying opportunities for process improvements within IT operations, contributing to enhanced service delivery and internal efficiency.

Client: Social Security Administration

• Performed manual testing of software applications to validate functionality, usability, and compliance with business requirements and user expectations.
• Collaborated with stakeholders and business analysts to gather, document, and validate functional and non-functional requirements for software solutions.
• Led stakeholder review sessions to present automation workflows, gather user feedback, and refine system functionality based on evolving business needs.
• Partnered with clients and cross-functional teams during testing phases to ensure software solutions met documented requirements and business expectations.
• Contributed to project planning and SDLC activities by analyzing requirements and translating them into test strategies and acceptance criteria.
• Oversaw User Acceptance Testing (UAT), including test planning, execution, issue tracking, and securing final sign-off from stakeholders.
• Identified and resolved technical and process-related issues, aligning solutions with business objectives and enhancing overall system performance.
• Authored detailed test plans, scripts, and documentation to validate functionality and ensure traceability to business requirements.
• Conducted API and web service testing using SOAP UI, and tracked development progress and quality metrics via Application Lifecycle Management (ALM) tools.
• Delivered comprehensive test reports and insights to development teams, enabling data-driven improvements to product quality.
• Collaborated closely with technical and non-technical teams to align project deliverables with business goals and ensure successful implementations.

• Collaborated with cross-functional teams to identify system needs, propose IT solutions, and improve service delivery across departments.
• Provided daily administrative and technical support to leadership, ensuring timely communication and operational continuity.
• Created and maintained user access in Active Directory, ensuring proper role alignment and data security across business units.
• Acted as Disaster Recovery (DR) Administrator, managing over 500 monthly backups using Symantec Backup Exec and Veeam, ensuring data integrity and business continuity.
• Analyzed system vulnerabilities on Windows Servers and implemented monthly mitigation strategies to reduce risk and improve performance.
• Documented existing processes, system configurations, and workflows to support transparency, training, and future improvements.
• Contributed to the development and implementation of an IT disaster recovery plan aligned with business continuity goals.
• Delivered user support and training, translating technical solutions into user-friendly terms and improving overall satisfaction.
• Participated in project status meetings and presentations, effectively communicating progress and technical considerations to non-technical stakeholders.
• Conducted root cause analysis for technical issues, recommending process or system improvements to enhance efficiency.
• Trained and mentored junior staff, promoting knowledge-sharing and supporting onboarding processes.
• Managed enterprise-wide tools such as Sophos for antivirus, mobile device management, and disk encryption, ensuring compliance and data protection.
• Performed system imaging and workstation deployment, streamlining onboarding and hardware refresh processes.
• Completed formal training in ITIL and Windows Server Administration; earned ITIL certification to support process-driven service management.
• Reviewed and recommended enhancements to IT infrastructure, aligning systems’ performance with organizational needs.

Client: Social Security Administration

• Provided application and technical support for custom Windows-based systems, ensuring functionality met end-user and organizational requirements.
• Contributed to project development and validation efforts by supporting server administration, software upgrades, and Active Directory management, while ensuring data accuracy across information and hardware databases.
• Acted as technical project lead on multiple initiatives, collaborating with stakeholders to align project goals, schedule work, and meet key milestone deadlines.
• Supported internal systems through troubleshooting and root cause analysis, identifying patterns in technical issues and recommending sustainable solutions.
• Maintained operational integrity of web applications by supporting Internet Information Services (IIS), ColdFusion development, and SQL server performance.
• Tracked and resolved IT service requests using the HEAT ticketing system, documenting resolutions and identifying recurring issues for process improvement.
• Developed and maintained standard operating procedures (SOPs) to formalize internal processes, increase efficiency, and ensure knowledge retention.
• Regularly communicated project status and technical updates to management and application leads, ensuring project progress remains aligned with business objectives.
• Facilitated cross-functional collaboration between technical teams and business units to ensure project requirements were accurately understood and implemented.

Volunteer Internship Program (VIP)

• Provided overall development and validation project support, including server administration, project management, and web development using ColdFusion.
• Modified Active Directory permissions to enhance security and access control.
• Maintained project information in the database to ensure accurate and up-to-date records.
• Analyzed requirements that impacted IT system applications to optimize functionality.
• Performed software upgrades to improve system performance and usability.

• Served as the primary IT expert within the branch, offering strategic guidance and comprehensive technical support to ensure smooth operations.
• Identified, analyzed, and resolved IT-related issues in a timely manner, minimizing disruptions and improving overall system efficiency.
• Designed and maintained HTML pages for the company’s web presence, collaborating with cross-functional teams to align web content with business objectives.
• Established and optimized branch network infrastructure, focusing on reliability, availability, and security to meet business requirements and ensure system stability.
• Coordinated with business stakeholders to ensure IT systems aligned with organizational goals and operational needs

• Acquired basic fundamentals of AutoCAD; applied techniques in designing a commercial fire alarm system for a 4-story, 80-unit or larger apartment complex.
• Collaborated with various business areas to streamline company processes.
• Evaluated the business use of technology to enhance overall business functions.

The Interdisciplinary Studies (INDS) Program

• Managed an MS Access database containing information on all students participating in the INDS program.
• Developed, maintained, and executed SQL queries for program reporting purposes.
• Ensured the upkeep of the department's website.