Chandni Patel
Pigeon Forge,TN
Summary
.
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Aatmos
02.2019 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Updated guest profiles with preferences and requests for personalized service in future stays.
Education
BBA - Business Administration And Management
Walters State Community College
Morristown, TNSkills
- Hotel management software
- Guest reservation systems
- Cash handling
- Credit and cash payments
- Guest relations
- Time management
- Listening skills
- Reservation systems
- Front desk management
Timeline
Front Desk Agent
Aatmos
02.2019 - Current
BBA - Business Administration And Management
Walters State Community College
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