Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
SalesAssociate
Chandra Allen

Chandra Allen

Fort Walton Beach,FL

Summary

Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.

Overview

1
1
Certification

Work History

Housekeeping Supervisor

The Henderson Beach and Spa Resort
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.

Group Coordinator

The Henderson Beach Spa Resort
  • Managed budgets for group projects, optimizing resource allocation to maximize results while minimizing costs.
  • Utilized project management software tools effectively to organize tasks, deadlines, and resources, ensuring efficient project coordination.
  • Streamlined communication between departments, resulting in improved efficiency and smoother project execution.
  • Coordinated logistics for offsite meetings or conferences involving multiple participants from different locations, ensuring smooth travel arrangements and accommodations were made as needed.
  • Boosted morale and productivity by creating a positive work environment through effective conflict resolution and team-building exercises.
  • Maintained high standards of professionalism in all group interactions by modeling effective communication skills and respectful behavior towards colleagues.
  • Enhanced team collaboration by regularly organizing and leading group meetings and activities.
  • Developed comprehensive schedules for events, ensuring timely completion of tasks and successful event execution.
  • Facilitated open lines of communication between group members and upper management, bridging gaps in understanding and fostering collaborative decision-making processes.

Night Audit Supervisor

The Henderson Beach Resort & Spa
  • Streamlined the night audit process through thorough review and implementation of improved procedures.
  • Trained new night auditors, providing guidance on best practices for exceptional customer service and accurate reporting.
  • Contributed to increased hotel revenue by accurately balancing daily transactions and identifying discrepancies.
  • Fostered a positive work environment for night audit staff, promoting teamwork and collaboration while recognizing individual achievements and contributions.
  • Oversaw financial transactions during evening hours, ensuring accurate billing for guests while minimizing errors or discrepancies that could impact revenue collection efforts later on.
  • Resolved disputes between guests or staff members during overnight hours, mediating conflicts professionally and effectively.
  • Prepared detailed reports on nightly activities, presenting findings to management for review and action planning as necessary.
  • Helped increase accounting efficiency by Number% through streamlined documentation and reporting processes.
  • Reduced time spent on manual data entry tasks by implementing automation tools in the night audit process.
  • Conducted routine walk-throughs of hotel facilities, ensuring security measures were in place and identifying potential maintenance issues for prompt resolution.
  • Managed scheduling of night audit team, ensuring adequate coverage during high-traffic periods and providing flexibility to accommodate individual needs or requests.
  • Ensured smooth operations during overnight hours, coordinating with various departments to address guest needs and requests.
  • Conducted check-in procedures for Number guests every shift using Software.
  • Assisted guests with after-hours check-ins and check-outs, providing a welcoming atmosphere despite late-night arrivals or departures.
  • Coordinated audit tasks among night shift team members to cover front desk operations.
  • Acted as manager on duty during overnight shift Number times per week.
  • Managed inventory levels during overnight hours, tracking usage patterns to inform purchasing decisions and ensure adequate stock was available for guest use at all times.
  • Received and transferred incoming phone calls via switchboard.
  • Provided quick, complete responses to guest requests and concerns to create pleasant stays.

Front Desk Agent

The Henderson Beach Resort & Spa
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Maintained high levels of guest privacy by securely managing personal information.

Reservation Agent

The Henderson Beach Resort & Spa
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.

Education

Certificate -

Management And Strategy Institute
Downingtown, PA
11.2024

Bachelor Criminal Justice - Criminal Justice

Ashford University
San Diego, CA

Business Management - Management

Knoxville College
Knoxville, TN

Accomplishments

I have been awarded 1 time for employee of the month and received 5 awards "The Core Employee". Which means that you are nominated by your peer for exceptional work and performance.

Certification

I received my certificate in Business Management.

Timeline

Housekeeping Supervisor

The Henderson Beach and Spa Resort

Group Coordinator

The Henderson Beach Spa Resort

Night Audit Supervisor

The Henderson Beach Resort & Spa

Front Desk Agent

The Henderson Beach Resort & Spa

Reservation Agent

The Henderson Beach Resort & Spa

Certificate -

Management And Strategy Institute

Bachelor Criminal Justice - Criminal Justice

Ashford University

Business Management - Management

Knoxville College

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Chandra Allen