Summary
Overview
Work History
Skills
Timeline
Generic

Chandra Anderberg

Denver,CO

Summary

High-performing and well driven to work efficiently in a fast paced and demanding environment. Eager to learn and grow professionally. Dedicated to bettering myself and pushing for additional value in the workforce.

Overview

8
8
years of professional experience

Work History

Guest Services Rep (Front Desk) and House Keeping

Extended Stay America
06.2023 - Current
  • For Front Desk
  • Greet guests and check them in for their stay in system.
  • Complete any paperwork regarding to guest checking in and or checking out.
  • Maintain a clean lobby and refill coffee and any other treats/food in lobby area.
  • Clean and fold any and all laundry needs.
  • Restock items that guests needs (Towels, Blankets, Personal hygiene items) as requested.
  • Count and record cash amount in till and safe.
  • Fill out all daily paperwork for starting and end shift (Guest balance due, In house, Reservations).
  • For HouseKeeping
  • Vacuum, mop and sweep floors, carpets, and rugs.
  • Make beds and changes linens, expect beds for any damage.
  • Replenish toiletries and towels.
  • Empties trash receptacles and clean them as needed.
  • Clean and sanitize hotel, guest rooms, and any other common areas as needed.
  • Help wash and organize laundry during down time.



Fulfillment Expert

10.2020 - 05.2023
  • Adaptable: Quick learning, open minded and cooperative
  • Compassionate: Considerate and thoughtful, Fulfilled orders accurately to surpass customer expectations for online shopping experiences
  • Followed picking and packing specifications for each type of product
  • Built pallets correctly to minimize product damage in transportation and maximize trailer space
  • Verified proper packaging and labeling for each shipment to promote accuracy and safety of merchandise in transit
  • Located merchandise, packaged items and handled associated documentation to fulfill orders
  • Navigated storage system to locate items for order fulfillment
  • Processed high volume of orders daily and consistently met production targets
  • Resolved customer inquiries, complaints and issues providing insightful solutions
  • De-escalated customer complaints using specialized communication techniques
  • Trained new employees on sales and customer service techniques
  • Trained new associates on store programs and policies.

Supervisor

ARC Thrift Stores
04.2019 - 10.2020
  • Completed daily opening, closing and administrative tasks for smooth business operations
  • Defined clear expectations for teams, departments and individuals
  • Trained new employees on sales techniques and company policies
  • Answered customer phone calls to address concerns and questions
  • Helped customers with refunds and product returns
  • Completed multiple resets per day to keep merchandise well-organized and presentable
  • Calculated sales prices and total purchases, and processed cash or credit transactions
  • Minimized loss by watching for and recognizing security risks and active theft
  • Built visually appealing sales displays based on merchandising plans
  • Prepared shift reports, keeping management informed of daily operations
  • Cultivated safe and welcoming environment for guests and staff by monitoring and enforcing health and sanitation requirements
  • Accessed financial information and completed weekly sales and labor reports to inform management
  • Managed cash drawer drops and prepared daily bank deposits to secure finances
  • Generated sales and performance reports to inform senior management of metrics
  • Trained and mentored employees to boost individual and team performance.

Noodle Ambassador, Noodles and Co
08.2018 - 04.2019
  • Processed cash register transactions on POS and provided correct change
  • Kept up high pace to minimize customer wait times at checkout
  • Maintained clear checkout area for tidy presentation
  • Practiced safe food-handling practices and observed all sanitation protocols
  • Replenished ingredients to maintain stock levels for food preparation demands
  • Helped customers navigate menus and payment systems with calm and patient approach
  • Modified orders and added notes to include customer requests and restrictions
  • Completed opening and closing checklists each day to keep team on-track and business ready for customers
  • Scrubbed and sanitized bathroom and adjacent wall surfaces to reduce spread of harmful bacteria
  • Swept, mopped and vacuumed common areas and wiped down surfaces
  • Reported damages observed while cleaning
  • Reported on supply inventory status and equipment maintenance needs.

Shift Leader

Ragstock
08.2016 - 11.2017
  • Managed operations during shift, with total awareness of activities of employees and customers
  • Mentored team members in company products, policies and service standards
  • Guided staff in absence of direct supervisors
  • Performed or delegated opening and closing tasks in alignment with checklists
  • Reviewed and adjusted daily deployment sheet to support team efficiency while maintaining labor costs
  • Drafted daily sales reports and accurately reconciled cash drawers
  • Maintained adequate cash and change on hand for cashiers
  • Opened up and operated cash register to relieve long lines at peak shopping times
  • Assisted cashiers in balancing cash tills at close of shift
  • Scheduled breaks for cashiers during shifts and timed returns to maintain coverage
  • Performed assigned fitting room and recovery duties to maintain pleasant guest environment
  • Observed loss-prevention policies and merchandise protection standards
  • Set up displays of merchandise for seasonal promotions and clearance pushes
  • Performed daily sales floor recovery, returning unwanted items to correct departments
  • Followed store merchandising plans and completed sales floor resets to move product and create new displays.

Sandwich Artist

07.2015 - 08.2016
  • Utilized POS systems accurately to ring up customer orders
  • Worked independently and collaboratively to create sandwiches during peak periods
  • Fielded customer queries using product, ingredient and price knowledge
  • Followed company guidelines and safe food handling procedures to prepare menu items using recipes
  • Cleaned and disinfected food preparation areas, workstations and equipment
  • Scrubbed and sanitized bathroom and adjacent wall surfaces to reduce spread of harmful bacteria
  • Notified supervisors of malfunctioning equipment, ordered new materials and scheduled maintenance
  • Cleaned kitchen, walk-in refrigerators and freezers to promote food safety and sanitation
  • Prepped and cut vegetables and meat for use in entrees.

Skills

  • Diligent: Observant and detail
  • Oriented
  • Leadership Experience:
  • Creative
  • Problem solving, direct with
  • Communication and lead by example
  • Issue and Complaint Resolution

Timeline

Guest Services Rep (Front Desk) and House Keeping

Extended Stay America
06.2023 - Current

Fulfillment Expert

10.2020 - 05.2023

Supervisor

ARC Thrift Stores
04.2019 - 10.2020

Noodle Ambassador, Noodles and Co
08.2018 - 04.2019

Shift Leader

Ragstock
08.2016 - 11.2017

Sandwich Artist

07.2015 - 08.2016

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Chandra Anderberg